Question 1

The strategic approach to OB is important because it addresses key issues for:

Accepted Answer

A)  associates 
B)  middle managers 
C)  lower-level managers 
D)  senior level managers 
E)  managers at all levels 
A)  associates 
B)  middle managers 
C)  lower-level managers 
D)  senior level managers 
E)  managers at all levels

Question 2

Research has shown that trust between associates results in a positive effect on the organization's financial performance.

Accepted Answer

A) True 
 B)False

Question 3

Persons with strong EI:

Accepted Answer

A)  display empathy 
B)  display hostility 
C)  are easily upset 
D)  have low self-awareness 
E)  are pessimistic 
A)  display empathy 
B)  display hostility 
C)  are easily upset 
D)  have low self-awareness 
E)  are pessimistic

Question 4

Apple's approach to developing its human capital includes recruiting people who share Apple's values, providing substantial training, and valuing associates as _____________.

Accepted Answer

A)  team members 
B)  individuals 
C)  managers 
D)  scientists 
E)  All of the above are correct 
A)  team members 
B)  individuals 
C)  managers 
D)  scientists 
E)  All of the above are correct

Question 5

Research has shown that trust between associates and those formally responsible for their behavior has a positive effect on

Accepted Answer

A)  morale 
B)  tardiness 
C)  on the reduction of employee theft 
D)  counterproductive workplace behavior 
E)  the organization's financial performance 
A)  morale 
B)  tardiness 
C)  on the reduction of employee theft 
D)  counterproductive workplace behavior 
E)  the organization's financial performance

Question 6

What type of problems are lower-level managers who do not take a strategic approach to their work are likely to focus on?

Accepted Answer

A)  short term 
B)  task 
C)  long term 
D)  strategic 
E)  communication 
A)  short term 
B)  task 
C)  long term 
D)  strategic 
E)  communication

Question 7

To be able to effectively implement the firm's strategy, middle managers need skills in networking, communicating, and _____________.

Accepted Answer

The answer of To be able to effectively implement the...

Question 8

Managers must avoid seeking _____________ answers to resolve organization issues.

Accepted Answer

The answer of Managers must avoid seeking _____________ answers to...

Question 9

With regard to high-involvement management, _______ are given information about a broad variety of operational and strategic issues.

Accepted Answer

A)  associates 
B)  clients 
C)  customers 
D)  associates and clients 
E)  associate, clients and customers 
A)  associates 
B)  clients 
C)  customers 
D)  associates and clients 
E)  associate, clients and customers

Question 10

Nordstrom employees are known for their

Accepted Answer

A)  tacit knowledge 
B)  implicit knowledge 
C)  heroic service 
D)  capital rareness 
E)  external knowledge 
A)  tacit knowledge 
B)  implicit knowledge 
C)  heroic service 
D)  capital rareness 
E)  external knowledge

Question 11

Organizational success is both a cause and a result of the
productivity and satisfaction of individuals and groups within the organization.

Accepted Answer

A) True 
 B)False

Question 12

Gain-sharing and profit sharing are examples of incentive compensation systems used in high-involvement management organizations.

Accepted Answer

A) True 
 B)False

Question 13

Apple's success is mostly the result of the amount of money it spends on research and development.

Accepted Answer

A) True 
 B)False

Question 14

An organization has excellent human capital. The degree to which this human capital provides a competitive advantage for the organization is dependent on which of the following?

Accepted Answer

A)  availability of tangible resources 
B)  implementation of efficient production systems 
C)  presence of a healthy economy 
D)  utilization of a strategic approach to organizational behavior 
E)  access to global markets 
A)  availability of tangible resources 
B)  implementation of efficient production systems 
C)  presence of a healthy economy 
D)  utilization of a strategic approach to organizational behavior 
E)  access to global markets

Question 15

High-involvement management organizations compensate associates on

Accepted Answer

A)  individual performance 
B)  team performance 
C)  business performance 
D)  group performance 
E)  all of the above are correct 
A)  individual performance 
B)  team performance 
C)  business performance 
D)  group performance 
E)  all of the above are correct

Question 16

For existing associates _______________ is crucial.

Accepted Answer

A)  intermittent training 
B)  terminal training 
C)  on-going training 
D)  variable training 
E)  interval training 
A)  intermittent training 
B)  terminal training 
C)  on-going training 
D)  variable training 
E)  interval training

Question 17

An important form of training in high-involvement management organizations is socialization into the norms of the organization.

Accepted Answer

A) True 
 B)False

Question 18

A strategic approach to organizational behavior builds on knowledge from:

Accepted Answer

A)  the technical sciences 
B)  intrapersonal sciences 
C)  behavioral sciences 
D)  interpersonal sciences 
E)  group sciences 
A)  the technical sciences 
B)  intrapersonal sciences 
C)  behavioral sciences 
D)  interpersonal sciences 
E)  group sciences

Question 19

High-involvement managers manage through encouragement rather than through________________.

Accepted Answer

The answer of High-involvement managers manage through encouragement rather than...

Question 20

The Proctor & Gamble and Men's Wearhouse approach to managing the people who carry out the day-to-day work reveals the powerful difference that a firm's human capital can make by implementing the strategy of unleashing the potential of their people.

Accepted Answer

A) True 
 B)False

The strategic approach to OB is important because it addresses key issues for:

Research has shown that trust between associates results in a positive effect on the organization's financial performance.

Persons with strong EI:

Apple's approach to developing its human capital includes recruiting people who share Apple's values, providing substantial training, and valuing associates as _____________.

Research has shown that trust between associates and those formally responsible for their behavior has a positive effect on

What type of problems are lower-level managers who do not take a strategic approach to their work are likely to focus on?

To be able to effectively implement the firm's strategy, middle managers need skills in networking, communicating, and _____________.

Managers must avoid seeking _____________ answers to resolve organization issues.

With regard to high-involvement management, _______ are given information about a broad variety of operational and strategic issues.

Nordstrom employees are known for their

Organizational success is both a cause and a result of the productivity and satisfaction of individuals and groups within the organization.

Gain-sharing and profit sharing are examples of incentive compensation systems used in high-involvement management organizations.

Apple's success is mostly the result of the amount of money it spends on research and development.

An organization has excellent human capital. The degree to which this human capital provides a competitive advantage for the organization is dependent on which of the following?

High-involvement management organizations compensate associates on

For existing associates _______________ is crucial.

An important form of training in high-involvement management organizations is socialization into the norms of the organization.

A strategic approach to organizational behavior builds on knowledge from:

High-involvement managers manage through encouragement rather than through________________.

The Proctor & Gamble and Men's Wearhouse approach to managing the people who carry out the day-to-day work reveals the powerful difference that a firm's human capital can make by implementing the strategy of unleashing the potential of their people.

Organizational Diversity

Organizational Behavior in a Global Context

Learning and Perception

Personality, Intelligence, Attitudes, and Emotions

Work Motivation

Stress and Well-Being

Leadership

Communication

Decision Making by Individuals and Groups

Groups and Teams

Conflict, Negotiation, Power, and Politics

Organizational Structure and Culture

Organizational Change and Development

Filters

Exam 1: A Strategic Approach to Organizational Behavior

The strategic approach to OB is important because it addresses key issues for:

Research has shown that trust between associates results in a positive effect on the organization's financial performance.

Persons with strong EI:

Apple's approach to developing its human capital includes recruiting people who share Apple's values, providing substantial training, and valuing associates as _____________.

Research has shown that trust between associates and those formally responsible for their behavior has a positive effect on

What type of problems are lower-level managers who do not take a strategic approach to their work are likely to focus on?

To be able to effectively implement the firm's strategy, middle managers need skills in networking, communicating, and _____________.

Managers must avoid seeking _____________ answers to resolve organization issues.

With regard to high-involvement management, _______ are given information about a broad variety of operational and strategic issues.

Nordstrom employees are known for their

Organizational success is both a cause and a result of the productivity and satisfaction of individuals and groups within the organization.

Gain-sharing and profit sharing are examples of incentive compensation systems used in high-involvement management organizations.

Apple's success is mostly the result of the amount of money it spends on research and development.

An organization has excellent human capital. The degree to which this human capital provides a competitive advantage for the organization is dependent on which of the following?

High-involvement management organizations compensate associates on

For existing associates _______________ is crucial.

An important form of training in high-involvement management organizations is socialization into the norms of the organization.

A strategic approach to organizational behavior builds on knowledge from:

High-involvement managers manage through encouragement rather than through________________.

The Proctor & Gamble and Men's Wearhouse approach to managing the people who carry out the day-to-day work reveals the powerful difference that a firm's human capital can make by implementing the strategy of unleashing the potential of their people.

Organizational Diversity

Organizational Behavior in a Global Context

Learning and Perception

Personality, Intelligence, Attitudes, and Emotions

Work Motivation

Stress and Well-Being

Leadership

Communication

Decision Making by Individuals and Groups

Groups and Teams

Conflict, Negotiation, Power, and Politics

Organizational Structure and Culture

Organizational Change and Development

Filters