Question 1

Businesses were concerned about employees using social networking tools such as Twitter for all of the following reasons except:

Accepted Answer

A)  loss of productivity 
B)  employees using Twitter for personal networking 
C)  employees would not complete their assigned tasks 
D)  increased productivity 
E)  all of the above are correct 
A)  loss of productivity 
B)  employees using Twitter for personal networking 
C)  employees would not complete their assigned tasks 
D)  increased productivity 
E)  all of the above are correct

Question 2

Some companies monitor what is said about them on Twitter as a way of monitoring their ___________ .

Accepted Answer

A)  brand equity 
B)  financial performance 
C)  advertising 
D)  marketing efforts 
E)  all of the above can be monitored using Twitter 
A)  brand equity 
B)  financial performance 
C)  advertising 
D)  marketing efforts 
E)  all of the above can be monitored using Twitter

Question 3

Leaders who use emotional intelligence build trusting relationships with their employees and empower them to complete their own tasks.

Accepted Answer

A) True 
 B)False

Question 4

__________is the extent to which the skills and talents of an organization's people are unique in the industry.

Accepted Answer

A)  Human capital uniqueness 
B)  Human capital rareness 
C)  Collective rareness 
D)  Mutability 
E)  Imitability 
A)  Human capital uniqueness 
B)  Human capital rareness 
C)  Collective rareness 
D)  Mutability 
E)  Imitability

Question 5

BMW car designers who cannot articulate how they came up with the design for the car, are illustrating tacit knowledge.

Accepted Answer

A) True 
 B)False

Question 6

High-involvement management involves carefully selecting and training associates and giving them _________decision-making power.

Accepted Answer

A)  significant 
B)  insignificant 
C)  modest 
D)  creative 
E)  technical 
A)  significant 
B)  insignificant 
C)  modest 
D)  creative 
E)  technical

Question 7

________are closer to day-to-day activities than are others in the organization.

Accepted Answer

A)  Associates 
B)  Senior managers 
C)  Upper level managers 
D)  Lower-level managers 
E)  Clients 
A)  Associates 
B)  Senior managers 
C)  Upper level managers 
D)  Lower-level managers 
E)  Clients

Question 8

In the discussion of the philosophy of The Men's Wearhouse, one of the core beliefs is that employees should be treated like _______________. This statement emphasizes the belief that the company's people should be valued.

Accepted Answer

The answer of In the discussion of the philosophy of...

Question 9

High-involvement managers' intent is to move decision making to the ____ level(s) in the organization where associates have the information and knowledge required to make an effective decision.

Accepted Answer

A)  upper 
B)  lowest 
C)  middle 
D)  highest 
E)  upper and middle 
A)  upper 
B)  lowest 
C)  middle 
D)  highest 
E)  upper and middle

Question 10

Define the concept of emotional intelligence and explain some of the positive benefits of it in the workplace.

Accepted Answer

Persons with strong emotional intelligen

Question 11

________ are/is where associates share in a portion of savings generated from employee suggestions in improvement.

Accepted Answer

A)  Gain-sharing 
B)  Profit-sharing 
C)  Merit-sharing 
D)  Optimal incentives 
E)  Savings incentives 
A)  Gain-sharing 
B)  Profit-sharing 
C)  Merit-sharing 
D)  Optimal incentives 
E)  Savings incentives

Question 12

The first characteristic of high-involvement management involves sound selection/hiring systems.

Accepted Answer

A) True 
 B)False

Question 13

Proctor & Gamble __________ its work teams by allowing the teams to allocate tasks among team members, establish their own work schedules, and recruit new members.

Accepted Answer

The answer of Proctor & Gamble __________ its work teams...

Question 14

Strategic________ shift from closely supervising work to coaching ______.

Accepted Answer

A)  associates, lower-level managers 
B)  associates, associates 
C)  associates, senior level managers 
D)  lower-level managers, associates 
E)  lower-level managers, self-level managers 
A)  associates, lower-level managers 
B)  associates, associates 
C)  associates, senior level managers 
D)  lower-level managers, associates 
E)  lower-level managers, self-level managers

Question 15

High-Involvement Management involves all of the following except:

Accepted Answer

A)  Selective Hiring 
B)  Extensive Training 
C)  Decision Power 
D)  Limited Information Sharing 
E)  Incentive Compensation 
A)  Selective Hiring 
B)  Extensive Training 
C)  Decision Power 
D)  Limited Information Sharing 
E)  Incentive Compensation

Question 16

_______________ is where associates are compensated based on the amount produced or sold.

Accepted Answer

A)  Profit sharing 
B)  A piece-rate system 
C)  Gain-sharing 
D)  Merit pay 
E)  Skill-based pay 
A)  Profit sharing 
B)  A piece-rate system 
C)  Gain-sharing 
D)  Merit pay 
E)  Skill-based pay

Question 17

High-involvement managers constantly seek to identify situations in which responsibility can be delegated.

Accepted Answer

A) True 
 B)False

Question 18

Which of the following is not a reason for Apple's success?

Accepted Answer

A)  superior design 
B)  high-quality scientists and engineers 
C)  the amount Apple spends on research and development 
D)  empowering employees 
E)  All of the above are correct 
A)  superior design 
B)  high-quality scientists and engineers 
C)  the amount Apple spends on research and development 
D)  empowering employees 
E)  All of the above are correct

Question 19

_____________are/is where associates receive bonuses based on short or long term performance.

Accepted Answer

A)  Gain-sharing 
B)  Profit-sharing 
C)  Merit-sharing 
D)  Individual incentive systems 
E)  Optimal incentives 
A)  Gain-sharing 
B)  Profit-sharing 
C)  Merit-sharing 
D)  Individual incentive systems 
E)  Optimal incentives

Question 20

Employees who display emotional intelligence have little self-awareness.

Accepted Answer

A) True 
 B)False

Businesses were concerned about employees using social networking tools such as Twitter for all of the following reasons except:

Some companies monitor what is said about them on Twitter as a way of monitoring their ___________ .

Leaders who use emotional intelligence build trusting relationships with their employees and empower them to complete their own tasks.

__________is the extent to which the skills and talents of an organization's people are unique in the industry.

BMW car designers who cannot articulate how they came up with the design for the car, are illustrating tacit knowledge.

High-involvement management involves carefully selecting and training associates and giving them _________decision-making power.

________are closer to day-to-day activities than are others in the organization.

In the discussion of the philosophy of The Men's Wearhouse, one of the core beliefs is that employees should be treated like _______________. This statement emphasizes the belief that the company's people should be valued.

High-involvement managers' intent is to move decision making to the ____ level(s) in the organization where associates have the information and knowledge required to make an effective decision.

Define the concept of emotional intelligence and explain some of the positive benefits of it in the workplace.

________ are/is where associates share in a portion of savings generated from employee suggestions in improvement.

The first characteristic of high-involvement management involves sound selection/hiring systems.

Proctor & Gamble __________ its work teams by allowing the teams to allocate tasks among team members, establish their own work schedules, and recruit new members.

Strategic__ shift from closely supervising work to coaching .

High-Involvement Management involves all of the following except:

_______________ is where associates are compensated based on the amount produced or sold.

High-involvement managers constantly seek to identify situations in which responsibility can be delegated.

Which of the following is not a reason for Apple's success?

_____________are/is where associates receive bonuses based on short or long term performance.

Employees who display emotional intelligence have little self-awareness.

Organizational Diversity

Organizational Behavior in a Global Context

Learning and Perception

Personality, Intelligence, Attitudes, and Emotions

Work Motivation

Stress and Well-Being

Leadership

Communication

Decision Making by Individuals and Groups

Groups and Teams

Conflict, Negotiation, Power, and Politics

Organizational Structure and Culture

Organizational Change and Development

Filters

Exam 1: A Strategic Approach to Organizational Behavior

Businesses were concerned about employees using social networking tools such as Twitter for all of the following reasons except:

Some companies monitor what is said about them on Twitter as a way of monitoring their ___________ .

Leaders who use emotional intelligence build trusting relationships with their employees and empower them to complete their own tasks.

__________is the extent to which the skills and talents of an organization's people are unique in the industry.

BMW car designers who cannot articulate how they came up with the design for the car, are illustrating tacit knowledge.

High-involvement management involves carefully selecting and training associates and giving them _________decision-making power.

________are closer to day-to-day activities than are others in the organization.

In the discussion of the philosophy of The Men's Wearhouse, one of the core beliefs is that employees should be treated like _______________. This statement emphasizes the belief that the company's people should be valued.

High-involvement managers' intent is to move decision making to the ____ level(s) in the organization where associates have the information and knowledge required to make an effective decision.

Define the concept of emotional intelligence and explain some of the positive benefits of it in the workplace.

________ are/is where associates share in a portion of savings generated from employee suggestions in improvement.

The first characteristic of high-involvement management involves sound selection/hiring systems.

Proctor & Gamble __________ its work teams by allowing the teams to allocate tasks among team members, establish their own work schedules, and recruit new members.

Strategic________ shift from closely supervising work to coaching ______.

High-Involvement Management involves all of the following except:

_______________ is where associates are compensated based on the amount produced or sold.

High-involvement managers constantly seek to identify situations in which responsibility can be delegated.

Which of the following is not a reason for Apple's success?

_____________are/is where associates receive bonuses based on short or long term performance.

Employees who display emotional intelligence have little self-awareness.

Organizational Diversity

Organizational Behavior in a Global Context

Learning and Perception

Personality, Intelligence, Attitudes, and Emotions

Work Motivation

Stress and Well-Being

Leadership

Communication

Decision Making by Individuals and Groups

Groups and Teams

Conflict, Negotiation, Power, and Politics

Organizational Structure and Culture

Organizational Change and Development

Filters

Strategic__ shift from closely supervising work to coaching .