Exam 21: Monitoring Performance and Taking Corrective Action

Corrective action taken to eliminate discrepancies between actual employee performance and the standards established for performance may include:

Volume/Staffing Review Charts relate staffing levels in a restaurant to

Restaurant customers frequently

Which of the following is an example of direct monitoring?

Monitoring the performance of employees means gathering information about their work and the results of their work.

The establishment of performance standards for a restaurant is based on objective, mathematical techniques rather than on judgment.

The typical time period used for evaluating the quantity of work output is the:

A Standard Manpower Requirement Chart:

When restaurant managers get reports from employees indicating that other employees are not adhering to established standards, the managers should always verify the information prior to taking corrective action.

Three luncheon customers in Wibble's Restaurant reported bad service and poor food to the manager. This is an example of direct monitoring of employee performance.

Which of the following is an example of indirect monitoring?

Most restaurant customers are inclined to complain to restaurants managers when food quality or service are poor.

A report about sanitary conditions in a restaurant received from a local health inspector by the restaurant manager my be instructive to the manager, but does not constitute monitoring as defined in the text.

Standard labor requirements can be used to determine appropriate staffing levels for forecasted sales volume.

If 7 servers are required to serve 400 covers in one 4-hour dinner period, the standard man-hours for the period would be:

Food critics provide interesting information to readers of their columns, but their reviews typically have little effect on restaurant patronage.

If 4 warewashers are required to wash dishes for 600 covers in a 3 hour period, the standard man-hours for warewashing would be:

Sources of indirect monitoring can be

Standard work hours indicate the number of employee hours necessary to perform a given amount of work.

A dining-room manager observing a server taking guests' orders and serving their entrees is directly monitoring employee performance.