Question 1

What is triangular management? How is it related to the contingency approach?

Accepted Answer

The use of three sources of information-

Question 2

The use of mathematical models to investigate the decision situation is typical in management science applications.

Accepted Answer

A) True 
 B)False

Question 3

Because of his writings on the elements and general principles of management, Henri Fayol is usually regarded as the pioneer of ________.

Accepted Answer

A)  strategic management applications 
B)  organizational behavior 
C)  business finance model 
D)  operations management theory 
E)  administrative theory 
A)  strategic management applications 
B)  organizational behavior 
C)  business finance model 
D)  operations management theory 
E)  administrative theory

Question 4

The classical approach to management recommends that ________.

Accepted Answer

A)  managers enhance organizational success by building appropriate relationships with people 
B)  managers improve their organizations by using the scientific method and mathematical techniques to solve operational problems 
C)  managers continually strive to increase organizational efficiency to increase production 
D)  what managers do in practice depends on, or is contingent upon, a given set of circumstances 
E)  to fully understand the operation of an entity, the entity must be viewed as a system 
A)  managers enhance organizational success by building appropriate relationships with people 
B)  managers improve their organizations by using the scientific method and mathematical techniques to solve operational problems 
C)  managers continually strive to increase organizational efficiency to increase production 
D)  what managers do in practice depends on, or is contingent upon, a given set of circumstances 
E)  to fully understand the operation of an entity, the entity must be viewed as a system

Question 5

________ is recognized as the founder of general system theory.

Accepted Answer

A)  Ludwig von Bertalanffy 
B)  Henri Fayol 
C)  Abraham Maslow 
D)  L.Thomas Hopkins 
E)  F.W. Taylor 
A)  Ludwig von Bertalanffy 
B)  Henri Fayol 
C)  Abraham Maslow 
D)  L.Thomas Hopkins 
E)  F.W. Taylor

Question 6

Jane, a manager in a soda company, believes that the classical approach to management will help her to schedule her employees' tasks and handle people better. But using only the classical approach may not be the ideal approach because ________.

Accepted Answer

A)  exact scientific knowledge of what could be done by a worker is substituted for opinion 
B)  the scientific approach has proven to be ineffective in increasing production 
C)  it is concerned with the entire range of managerial performance and not just the job design 
D)  it does not adequately emphasize the human variables in the production process 
E)  it does not have a "one best way" approach to management problems 
A)  exact scientific knowledge of what could be done by a worker is substituted for opinion 
B)  the scientific approach has proven to be ineffective in increasing production 
C)  it is concerned with the entire range of managerial performance and not just the job design 
D)  it does not adequately emphasize the human variables in the production process 
E)  it does not have a "one best way" approach to management problems

Question 7

The purpose of the bank wiring observation room experiment, which is one of the phases of the Hawthorne studies, was to analyze ________.

Accepted Answer

A)  the impact of scientifically designed jobs on worker efficiency 
B)  the most basic movements necessary to achieve a task 
C)  system improvements through task-scheduling innovation 
D)  the impact of social relationships in a work group 
E)  the impact of unity of command in terms of productivity 
A)  the impact of scientifically designed jobs on worker efficiency 
B)  the most basic movements necessary to achieve a task 
C)  system improvements through task-scheduling innovation 
D)  the impact of social relationships in a work group 
E)  the impact of unity of command in terms of productivity

Question 8

In Fayol's principles of management, "decentralization" implies that ________.

Accepted Answer

A)  the entire organization should be moving toward a common objective 
B)  the importance of the subordinate role should be increased 
C)  work should be divided among individuals 
D)  the interests of one person should be prioritized over the interests of the organization 
E)  workers should receive orders from a number of managers 
A)  the entire organization should be moving toward a common objective 
B)  the importance of the subordinate role should be increased 
C)  work should be divided among individuals 
D)  the interests of one person should be prioritized over the interests of the organization 
E)  workers should receive orders from a number of managers

Question 9

One of the general principles of management suggested by Fayol is centralization. What is centralization?

Accepted Answer

A)  Centralization is increasing the importance of the subordinate role. 
B)  Centralization directs that the entire organization should be moving toward a common objective. 
C)  Centralization is lowering the importance of the subordinate role. 
D)  Centralization directs that all materials and people related to a specific kind of work should be assigned to the same general location. 
E)  Centralization directs that the entire organization need not be moving toward a common objective. 
A)  Centralization is increasing the importance of the subordinate role. 
B)  Centralization directs that the entire organization should be moving toward a common objective. 
C)  Centralization is lowering the importance of the subordinate role. 
D)  Centralization directs that all materials and people related to a specific kind of work should be assigned to the same general location. 
E)  Centralization directs that the entire organization need not be moving toward a common objective.

Question 10

The Hawthorne Studies sparked the ________, a people-oriented approach to management in which the interaction of people in organizations is studied to judge its impact on organizational success.

Accepted Answer

A)  behavioral study movement 
B)  human relations movement 
C)  scientific management movement 
D)  "one best way" model 
E)  motion studies initiative 
A)  behavioral study movement 
B)  human relations movement 
C)  scientific management movement 
D)  "one best way" model 
E)  motion studies initiative

Question 11

Which one of the following approaches has its origin in World War II, when scientists were asked to help the military solve complex operational problems?

Accepted Answer

A)  classical approach 
B)  operations research approach 
C)  behavioral approach 
D)  human relations approach 
E)  systems approach 
A)  classical approach 
B)  operations research approach 
C)  behavioral approach 
D)  human relations approach 
E)  systems approach

Question 12

Motion study consists of reducing each job to the most basic movements possible and eliminating unnecessary motions.

Accepted Answer

A) True 
 B)False

Question 13

What is the human relations movement in management theory? How would you, as a manager in an organization, use the human relations approach to manage employees?

Accepted Answer

The Hawthorne Studies sparked the human

Question 14

If BFL followed the management approach of the human relations movement, which one of the following will be the MOST likely outcome?

Accepted Answer

A)  BFL moves the workers of Ambition, its brand of shoes, to a new assembly line, where they now use only three steps per task compared to the earlier five steps. 
B)  Every month, BFL management chooses three employees who have exceeded their targets for that month and awards each of them with special bonuses. 
C)  To help retain employees, the management awards workers a special bonus for every three years they complete at the organization. 
D)  BFL has no strict guidelines regarding work clothes for all their employees. 
E)  BFL managers undergo regular training to enhance their technical and interpersonal skills. This has helped increase productivity through better communication between employees and management and appropriate process upgrades. 
A)  BFL moves the workers of Ambition, its brand of shoes, to a new assembly line, where they now use only three steps per task compared to the earlier five steps. 
B)  Every month, BFL management chooses three employees who have exceeded their targets for that month and awards each of them with special bonuses. 
C)  To help retain employees, the management awards workers a special bonus for every three years they complete at the organization. 
D)  BFL has no strict guidelines regarding work clothes for all their employees. 
E)  BFL managers undergo regular training to enhance their technical and interpersonal skills. This has helped increase productivity through better communication between employees and management and appropriate process upgrades.

Question 15

Each manager in an organization possesses certain amounts of authority. For example, the president possesses the most authority; the first-line supervisor, the least. According to Fayol, this is known as ________.

Accepted Answer

A)  unity of command 
B)  esprit de corps 
C)  scalability of tenure 
D)  the scalar chain 
E)  decentralization 
A)  unity of command 
B)  esprit de corps 
C)  scalability of tenure 
D)  the scalar chain 
E)  decentralization

Question 16

The scientific method dictates that scientists must test the model by performing an experiment on ________.

Accepted Answer

A)  the actual system to see whether the effects of changes predicted using the model actually occur when the changes are made 
B)  various systems to see whether the effects of changes predicted using the model actually occur when the changes are made 
C)  various systems to see whether the necessary changes can be incorporated 
D)  the actual system and other systems to see whether the necessary changes can be incorporated 
E)  various systems to see whether the necessary changes can be incorporated on the actual system 
A)  the actual system to see whether the effects of changes predicted using the model actually occur when the changes are made 
B)  various systems to see whether the effects of changes predicted using the model actually occur when the changes are made 
C)  various systems to see whether the necessary changes can be incorporated 
D)  the actual system and other systems to see whether the necessary changes can be incorporated 
E)  various systems to see whether the necessary changes can be incorporated on the actual system

Question 17

The contingency approach is based on the premise that there is one best way to solve a management problem in all organizations.

Accepted Answer

A) True 
 B)False

Question 18

According to Fayol, employee retention should not be given high priority as recruitment and selection costs are lower than the cost of hiring new workers.

Accepted Answer

A) True 
 B)False

Question 19

List any seven general principles of management and their defining themes as described by Fayol.

Accepted Answer

Students may write about any seven of th

Question 20

In terms of management system, the cheese used in the making of a sandwich at a restaurant is a(n) ________.

Accepted Answer

A)  finished good 
B)  organizational output 
C)  production process 
D)  organizational process 
E)  organizational input 
A)  finished good 
B)  organizational output 
C)  production process 
D)  organizational process 
E)  organizational input

Exam 2: Managing: History and Current Thinking

What is triangular management? How is it related to the contingency approach?

The use of mathematical models to investigate the decision situation is typical in management science applications.

Because of his writings on the elements and general principles of management, Henri Fayol is usually regarded as the pioneer of ________.

The classical approach to management recommends that ________.

________ is recognized as the founder of general system theory.

Jane, a manager in a soda company, believes that the classical approach to management will help her to schedule her employees' tasks and handle people better. But using only the classical approach may not be the ideal approach because ________.

The purpose of the bank wiring observation room experiment, which is one of the phases of the Hawthorne studies, was to analyze ________.

In Fayol's principles of management, "decentralization" implies that ________.

One of the general principles of management suggested by Fayol is centralization. What is centralization?

The Hawthorne Studies sparked the ________, a people-oriented approach to management in which the interaction of people in organizations is studied to judge its impact on organizational success.

Which one of the following approaches has its origin in World War II, when scientists were asked to help the military solve complex operational problems?

Motion study consists of reducing each job to the most basic movements possible and eliminating unnecessary motions.

What is the human relations movement in management theory? How would you, as a manager in an organization, use the human relations approach to manage employees?

If BFL followed the management approach of the human relations movement, which one of the following will be the MOST likely outcome?

Each manager in an organization possesses certain amounts of authority. For example, the president possesses the most authority; the first-line supervisor, the least. According to Fayol, this is known as ________.

The scientific method dictates that scientists must test the model by performing an experiment on ________.

The contingency approach is based on the premise that there is one best way to solve a management problem in all organizations.

According to Fayol, employee retention should not be given high priority as recruitment and selection costs are lower than the cost of hiring new workers.

List any seven general principles of management and their defining themes as described by Fayol.

In terms of management system, the cheese used in the making of a sandwich at a restaurant is a(n) ________.

Introducing Modern Management: Concepts and Skills

Corporate Social Responsibility, Ethics, and Sustainability

Management and Diversity

Managing in the Global Arena

Management and Entrepreneurship

Principles of Planning

Making Decisions

Strategic Planning: Strategies, Tactics, and Competitive Dynamics

Plans and Planning Tools

Fundamentals of Organizing

Responsibility, Authority, and Delegation

Human Resource Management

Organizational Change: Stress, Conflict, and Virtuality

Influencing and Communication

Leadership

Motivation

Groups and Teams

Managing Organization Culture

Encouraging Creativity and Innovation

Controlling, Information, and Technology

Production and Control

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