Exam 2: Managing: History and Current Thinking

F.W. Taylor's approach was unpopular with workers and unions because they feared that reengineering their jobs would lead to ________.

The use of three sources of information: classical, behavioral, and management science approaches, to analyze the management system is referred to as triangular management.

Jenna and two of her college friends recently initiated their own start-up. Jenna's in charge of recruiting people and personnel management. She hasn't had any experience in managing people and wants to establish a clear approach to management. However, she notices that the decisions she makes often vary depending on the people and situations. She realizes that the way she manages programmers needs a different outlook from the way she manages accountants. The most appropriate approach that Jenna could use in this scenario is the ________ approach.

Which of the following is a characteristic of situations in which management science techniques are applied?

Dress codes are a contentious subject in workplaces, with Gen Y workers favoring a more casual style than older workers, who are often uncomfortable with the idea of wearing casual clothes to work. Human resources departments often find it difficult to enforce company dress codes appropriately. Managers find that one of the ways to address this situation is using the contingency approach. Which of the following is the best example of the contingency approach to management?

What are the steps involved in using the scientific method?

The ________ approach to management emphasizes "if-then" relationships: "If" this situational variable exists, "then" a manager probably would take this action.

How is the contingency approach different from the behavioral science approach? Why is perceiving organizational situations as they actually exist a challenge while using the contingency approach?

What is a learning organization? Which features within an organization, according to Senge, help in building a learning organization?

The primary investigative tool in the Gilbreths' research was ________, which consists of reducing each job to the most basic movements possible.

Abraham Maslow believed that managers must understand the physiological, safety, social, esteem, and ________ needs of organization members.

Because of the significance of his contributions, ________ is commonly called the "father of scientific management."

The primary investigative tool in F.W. Taylor's research was motion study.

The behavioral science approach suggests that managers can best improve their organizations by using the scientific method and mathematical techniques to solve operational problems.

Taylor pioneered a system in which workers could earn a bonus in addition to the piece rate if they exceeded their daily production quota.

The behavioral approach to management emphasizes increasing production through an understanding of people.

How is lower-level management analysis different from comprehensive analysis of management? Is the latter approach suitable for an organization focusing on increasing productivity by concentrating on the "one best way" to perform a task? Explain your answer.

Among the sample variables considered in analyzing motions, as pioneered by the Gilbreths, the environmental variables include ________.

According to Gantt, the role of a manager is to ________.

Lynn is a manager in an organization that produces optical fiber cables. She follows the Fayol principle of "esprit de corps" in her interactions with the team. Which of the following does this imply?