Exam 6: Managing Change

Cultural change is easier when the organizational culture is strong.

People may resist change based on habit.

The "white-water rapids" metaphor of change is consistent with Lewin's concept of unfreezing, changing, and refreezing.

During the great recession, average household discretionary income declined. Families sought less expensive alternatives for luxury items. Producers adjusted by offering lighter-weight, lower-cost items. These producers changed their ________.

Identify some of the external and internal forces of change.

New Ideas, Inc., focuses on new ideas, uses technology that changes frequently, and has strong competition in the market. This situation describes what metaphor of change?

Falling interest rates are an example of what external force?

A leadership change can facilitate cultural change.

Labor strikes are an example of which of the following internal change factors?

When supermarkets and other retailers use scanners that provide instant inventory information, they are adopting ________ changes.

Shelly was the most senior employee in the department and knew just about everything about everyone else's job. If all employees in the department were cross-trained, Shelly would no longer have an advantage that brought with it special privileges. Shelly's resistance to change came from her ________.

Stress symptoms can be categorized as physical, psychological, and psychomotor.

After Body-Met acquired Uni-Dyne, the company reorganized around geographic divisions instead of function. This action represents changes in ________

Organizational change can best be defined as ________.

According to Kurt Lewin, which of the following is a stage in the change process?

Most idea champions ________.

________ is the term used to describe change methods that focus on people and the nature and quality of interpersonal work relationships.

________ involves exchanging something of value for an agreement to lessen the resistance to the change effort.

According to Lewin, which of the following is the objective of refreezing?

Fred's Donuts is installing new equipment in its bakery. Many employees are fearful they will not be able to operate it. Which one of the following courses of actions is best for Fred to use to overcome this employee resistance?