Exam 15: Organizational Behavior

Which one of the following is true for satisfied employees with high organizational commitment?

Organizational citizenship behavior impacts the success of the entire organization.

An effective way to increase the job satisfaction of customer service representatives is to increase the level of satisfaction among customers.

Organizational citizenship behavior is discretionary behavior that is not part of an employee's formal job requirements.

Understanding the personality traits assessed by the MBTI® helps managers understand the way people interact and solve problems.

Satisfaction with one's job does not necessarily lead to lower absenteeism

Holland's theory proposes that satisfaction is highest and turnover lowest when ________.

Describe the Big Five Model. List and discuss the five personality traits that are based on the Big Five Model of personality.

The goals of organizational behavior can be stated as: If you can explain it, you can predict it. If you can predict it, you can influence it.

During the interview Ken was so impressed with Barbie's knowledge of aesthetic engineering he offered her the job on the spot. Unfortunately her job performance did not meet his expectations. Ken may have fallen victim to ________.

If you believe that you control your own destiny, which one of the following personality traits are you likely to possess?

Which one of the following is true for organizational citizenship behavior (OCB)?

The toddler knew if he held his breath his parents would yield to his demands. But this time they returned to their newspapers and gave the child no further notice. These parents were engaging in ________.

Consensus refers to whether an individual displays different behaviors in different situations.

Darren enjoys many genres of music and art. He has visited several European countries. It is very likely Darren is high in ________.

Sarah, the floor supervisor, seems to be a different person depending on whom she is with and what the situation demands. She has the ability to adjust her behavior as and when required. This indicates that she ________.

She was only three but already had a temper. Her favorite outburst was to stomp her foot. So her mother made her stomp and stomp and stomp until there was no more stomping left in her. This mother was using ________ to alter her daughter's behavior.

"All attractive people are productive. Abigail is attractive; therefore, Abigail is productive." This is an example of the halo effect.

Sandy is very good at precise work. She does not tire of repetitive work as easily as some of the others. However, when faced with a new problem that requires an innovative solution, her performance is not satisfactory. Sandy's personality is likely to be classified as a(n) ________ type.

If everyone who's faced with a similar situation responds in the same way, we can say the behavior shows ________.