Exam 1: Managers and You in the Workplace

Because of the advances in social media and the extensive use of technology in business communications, social skills have diminished in importance in the workplace.

One of Calvin's employees is having problems with a production machine so Calvin helps him troubleshoot the problem. Calvin is using his ________ skills.

Research shows that the quality of management has little impact on the success of the business.

When Michael meets with the human resources manager to discuss a complaint filed by one of the employees in the production department, he requires which of the following managerial skills?

________ are responsible for making organization-wide decisions and establishing the plans and goals that affect the entire organization.

According to Mintzberg, the leader role is more important for higher-level managers because they have responsibility for more of the organization.

Tom is responsible for project managers who supervise others who perform manual work. He reports to a vice president on another continent. Tom is a ________.

An individual who works with and through other people by coordinating their work activities in order to accomplish organizational goals is ________.

Identify and discuss three reasons managers are still important even in the changing organizational structures in use today.

According to Robert L. Katz, managers need to have technical, interpersonal, and conceptual skills.

Technology makes it easier to stay connected but ________.

Explain briefly how the definition of a manager has changed over time.

In order for organizations to survive successfully, managers must create a customer-responsive organization.

Ethan is the president of his organization. Therefore, ________.

Time should be considered a(n) ________ resource.

When the mayor officiates at the ribbon-cutting ceremony for the new bridge, he is performing one of Mintzberg's ________ roles.

Ralph's search for new technologies that can be used in the production processes of his plant is an example of which type of management skill?

In a short essay, describe the importance of customers to the manager's job.

The ________ roles involve collecting, receiving, and disseminating information, according to Mintzberg's managerial roles.

Directing and motivating are part of the organizing function of management.