Exam 18: Controlling Activities and Operations

Workplace violence is a difficult problem for managers to handle. Managers can take anticipatory steps to control workplace violence. Provide a few suggestions.

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Question 1

Correct Answer:

Verified

Managers can implement feedforward control as a preventive measure. Some of the feedforward control measures include the following:
a. Identify potential problems by observing how employees treat and interact with each other.
b. Use careful prehiring screening.
c. Train employees about how to avoid danger if the situation arises.
d. Enforce organizational policy that any workplace rage, aggression, or violence will not be tolerated.
e. Provide employee assistance programs (EAPs) to help employees with behavioral problems.
f. Never ignore threats.
g. Clearly communicate policies to employees.

Job uncertainties and employee stress are factors that contribute to workplace violence.

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(True/False)

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Question 2

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True

The earthquake/tsunami which hit Japan in March of 2011 highlights the contemporary need to design organizational controls for ________.

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(Multiple Choice)

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Question 3

Correct Answer:

Verified

Following a customer complaint, Bigly Mfg. formed a problem solving team to find out why the system was producing unacceptable parts and make a recommendation to fix it. This is an example of ________.

(Multiple Choice)

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Question 4

It has been suggested that the concept of "The customer is Number One" is incorrect and should be replaced with "Our employees are Number One." The logic behind this suggestion is that when employees are treated well, they will treat the customers well, thereby strengthening the ________.

(Multiple Choice)

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Question 5

Managers should not consider the standards when measuring the actual performance of employees.

(True/False)

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Question 6

The first step in the control process is ________.

(Multiple Choice)

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Question 7

Helen investigates an incident involving a shooting in her workplace. She wants to take measures to control its effects. By doing this she is exerting ________ control over the incident.

(Multiple Choice)

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Question 8

If the variance between the standard and the actual result is in the organization's favor, managers do not need to do anything.

(True/False)

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Question 9

When data is analyzed and processed, it becomes ________.

(Multiple Choice)

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Question 10

Some control criteria, such as employee satisfaction, can be used for any management situation.

(True/False)

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Question 11

Most employees do their jobs well and never require disciplinary action.

(True/False)

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Question 12

The launch went off without a hitch but the space capsule directed toward Neptune has veered off course. NASA sends signals to change the direction of flight to get it back on track. NASA is using ________ control.

(Multiple Choice)

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Question 13

Donald discovers major flaws in the packaging department. He consults the production manager and formulates control measures to improve packaging. Here, Donald is using the ________ control.

(Multiple Choice)

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Question 14

Which one of the following sources provides information which is comprehensive, formal, and easy to file and retrieve?

(Multiple Choice)

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Question 15

Barry wants to use a tool that makes the data easy to visualize and is effective for showing relationships. Which one of the following tools is best suited for this?

(Multiple Choice)

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Question 16

Identify three feedback control measures which would reduce workplace violence.

(Essay)

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Question 17

Helen noticed employee theft has increased. She has considered several options to deal with this loss. Which one of the following is likely to be the most effective concurrent control?

(Multiple Choice)

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Question 18

Embezzlement and fraudulent filing of expenses are examples of employee theft.

(True/False)

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Question 19

Buchanan Welders cannot raise its prices in its highly competitive industry. Which one of the following is an option if Buchanan wants to increase its productivity?

(Multiple Choice)

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Question 20

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Workplace violence is a difficult problem for managers to handle. Managers can take anticipatory steps to control workplace violence. Provide a few suggestions.

Job uncertainties and employee stress are factors that contribute to workplace violence.

The earthquake/tsunami which hit Japan in March of 2011 highlights the contemporary need to design organizational controls for ________.

Following a customer complaint, Bigly Mfg. formed a problem solving team to find out why the system was producing unacceptable parts and make a recommendation to fix it. This is an example of ________.

It has been suggested that the concept of "The customer is Number One" is incorrect and should be replaced with "Our employees are Number One." The logic behind this suggestion is that when employees are treated well, they will treat the customers well, thereby strengthening the ________.

Managers should not consider the standards when measuring the actual performance of employees.

The first step in the control process is ________.

Helen investigates an incident involving a shooting in her workplace. She wants to take measures to control its effects. By doing this she is exerting ________ control over the incident.

If the variance between the standard and the actual result is in the organization's favor, managers do not need to do anything.

When data is analyzed and processed, it becomes ________.

Some control criteria, such as employee satisfaction, can be used for any management situation.

Most employees do their jobs well and never require disciplinary action.

The launch went off without a hitch but the space capsule directed toward Neptune has veered off course. NASA sends signals to change the direction of flight to get it back on track. NASA is using ________ control.

Donald discovers major flaws in the packaging department. He consults the production manager and formulates control measures to improve packaging. Here, Donald is using the ________ control.

Which one of the following sources provides information which is comprehensive, formal, and easy to file and retrieve?

Barry wants to use a tool that makes the data easy to visualize and is effective for showing relationships. Which one of the following tools is best suited for this?

Identify three feedback control measures which would reduce workplace violence.

Helen noticed employee theft has increased. She has considered several options to deal with this loss. Which one of the following is likely to be the most effective concurrent control?

Embezzlement and fraudulent filing of expenses are examples of employee theft.

Buchanan Welders cannot raise its prices in its highly competitive industry. Which one of the following is an option if Buchanan wants to increase its productivity?

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