Exam 4: Listening and Responding

Paula is giving a presentation to her department about a new imitative,to help them listen she placed a catchy phrase at the top of her visual aid which she continually referenced.Paula was attempting to help her coworkers .

The majority of our communication time is spent listening to others.

The primary difference between a whole-part learning style and a part-whole learning style is that .

When delivering a new employee training workshop,the trainer made sure to refer to some of the attendee's experiences at their former employers to help them make sense of the policies and procedures in place at their new place of work.This is an example of which aspect of helping others understand your message?

It is easy to do multiple things as you listen to someone.

According to your textbook what are the three listening styles and why are they important to know?

Rick is getting ready to meet with Ruben,a coworker,about a new project.To help him listen it is a good idea for Rick to get a quite,clean,and comfortable room for the meeting to take place in.

Anything that interferes with or distorts the listening process is called a(n) .

Making your messages concrete is a suggestion given by your book to .

What is social decentering and how does it help a person be a more effective listener?

The capacity to feel what others are feeling is called .

What concept describes mental processing strategies that give information new meaning by organizing the information?

Research suggests that messages in the middle of a conversation or presentation are often forgotten.

Which of the following is NOT something you should be looking for during the "look" step?

Neal went to the storeroom to get some supplies for his manager.While at the storeroom Neal forgot whether he was supposed to get paper clips or staples,but he had written a list which said "staples." Neal used a list to help him with which stage of listening?

Research suggests that people who work in business and professional settings spend 26% of their time speaking,compared to 23% writing,and 19% reading.What percentage do those same people spend listening?

Bill gets bored listening to his coworker Teresa because he can process information faster than she speaks.According to your textbook what can Bill do to be a more effective listener?

The SOLER process is given as a strategy to help you in which step of the listening process?

Listeners may have selected your message,but that doesn't mean they will necessarily pay attention to it.Identify three ways you can help others attend to your messages and provide an example for each.

Social decentering occurs when you listen at just the relational level and not at the content level.