Exam 6: Relating to Others at Work

Because co-workers usually have equal power,their relationships tend to be more task-focused than person-focused.

Rob and Sara are both managers for different local restaurants.Their communication is an example of horizontal communication.

Communication that flows from subordinate to superior is referred to as .

The statement,"If everyone doesn't win,then let's not play this game" is an example of which approach to negotiation?

An exchange of proposals or counterproposals as a means of reaching a satisfactory settlement to a conflict is referred to as .

Adrienne is a manager in the marketing department.Since becoming a manager,she is quickly creating enemies.She doesn't seem to have any regard for the people in her department,and she pushes her solutions to problems regardless of what others think,believe,or feel.Which conflict style does Adrienne most likely prescribe to?

Which of the following is NOT a suggestion given by your textbook to manage emotions during conflict?

Amy's boss recently assigned her to a new project.However,her boss did not tell her how to do it,did not give any additional help,and did not tell her when the project was due.Which important part of management did her boss not effectively practice?

Which statement best describes a win-win approach to negotiation?

List the eight communication procedures for communicating upward negative information or communicating failures to a boss.

"If I'm going down,you're going down with me" is an example statement of someone using the "lose-lose" negotiation paradigm.

Workplace conflict is uncommon,which is why most people struggle to manage conflict effectively.

One advantage of the PUGSS model is that it makes managing and resolving conflict like working through a script.

The DRGRAC method is a tool to help one delegate effectively.

What is the most commonly preferred conflict style into today's workplace? Why can you not always use it?

A person's ability to lead is dependent on his or her ability to develop and maintain constructive relationships.

Jose has a hard time getting along with his co-worker Karla.There is obvious tension between the two,but Karla absolutely refuses to acknowledge the conflict.She has told her friends that a problem doesn't even really exist.Which conflict style is Karla prescribing to?

According to the PUGSS model,if the other person cannot answer the question "Do you know why this is a problem?",then you should describe the problem in a different way.

"I'm willing to give this up if you're willing to give that up" is an example of a statement that someone using a collaborative conflict style might say.

When communicating a problem to her superior Meghan first gives them the background information. Meghan is following the proper procedure for communicating negative information according to your textbook.