Chat with AIExam 3: Using Verbal and Nonverbal Messages
Using jargon always makes our communication faster and easier.
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VerifiedFalse
The textbook identifies two ways to use descriptive rather than evaluative language.Provide an example of each method in the following scenario:
You were just assigned to a new team created to develop an advertising campaign for your new
client,XYZ Corp.One team member,John,is not performing his share of the work,and it's well-known around the office that John is not a team player.Without John's help,your team will not meet the upcoming deadline.How do you tell John he's not being a team player without making him defensive?
(31) VerifiedAccording to the textbook,one way to use descriptive rather than evaluative language is to use "I" rather than "You" language.For example,"John,I've seen you look away from the team during discussions and sigh and cross your arms after a decision is made,which makes me think that you are unhappy with me and the team.Another way to take the sting out of a tough message is to first use an affirming message followed by an "I" message.For example,"I don't want you to misinterpret what I'm about to say because I really appreciate all that you do,but I've seen you look away from the team during discussions and sigh and cross your arms after a decisions is made.This makes me think that you are unhappy with me and the team."
Define connotative and denotative meaning and provide an example that illustrates their difference.
(34) VerifiedConnotative meaning is the interpretation of a word based on personal experiences,while denotative meaning is the literal or dictionary definition of a word.The phrase "corporate restructure" can be used to illustrate the difference between connotative and denotative interpretation.Some individuals interpret this phrase literally,meaning a fundamental change in a corporation.Others who have been involved in a corporate restructuring might interpret the word based on their personal experiences and to them the word stimulates feelings of anxiety and ambiguity.
Karla is picking out her outfit for her job interview,according to your textbook which of the following should she not do?
(23) When Allen tries to interrupt Xavier's conversation,Xavier holds up his index finger indicating that he wants Allen to hold his thought for a moment.This is an example of a(n) .
(31) An announcement that Smith Inc.,would be merging with Integrated Systems Inc.was made last week.When Matt heard the word "merger," he became very stressed and fearful of losing his job.On the other hand,when Sam heard the word "merger," he became excited about the future possibilities of being paired with such a great company.Their differences in interpretation represent the of verbal messages.
(36) According to your textbook,nonverbal messages are more believable than verbal messages because .
(33) Interjecting "ums","uha",and "hmm" into a conversation to signal that we are listening and interested in the conversation is called back-channel cues.
(21) The study of how people use and structure time is called haptics.
(26) Culture determines how we use space in our communication with others.
(32) Explaining the usefulness of a message is important to making it relevant.
(20) Describe the differences between quid pro quo sexual harassment and hostile environment sexual harassment and provide an example of each type of harassment in the workplace.
(31) People who illustrate their verbal messages remember 20% more of what they say than those who don't illustrate.
(40) Unwelcome conduct of a sexual nature that interferes with a person's ability to perform a job or gain an education and that creates a hostile,intimidating or offensive environment is defined as .
(33) The study of how people use and structure time is called _.
(37) Describe and provide an example of a high-contact and low-contact culture.
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