Question 1

There is no difference between males and females in communication style.

Accepted Answer

A) True 
 B)False

Question 2

When is it strongly recommended that a speaker use language that is highly simplified?

Accepted Answer

A) when both the listener and speaker speak the same language 
B) when both the listener and speaker speak different languages 
C) when both the listener and speaker speak English 
D) when both the listener and speaker speak a language other than English 
A) when both the listener and speaker speak the same language 
B) when both the listener and speaker speak different languages 
C) when both the listener and speaker speak English 
D) when both the listener and speaker speak a language other than English

Question 3

Language that is acceptable for one audience can be a barrier to effective communication for another audience.

Accepted Answer

A) True 
 B)False

Question 4

Which of the following best expresses the philosophy of a learning culture within an organization?

Accepted Answer

A) Knowledge is a resource. 
B) Knowledge is a weapon. 
C) Knowledge is better than power. 
D) Learning is easy. 
A) Knowledge is a resource. 
B) Knowledge is a weapon. 
C) Knowledge is better than power. 
D) Learning is easy.

Question 5

Jargon has no place in effective communication.

Accepted Answer

A) True 
 B)False

Question 6

Which action best shows a speaker that you are paying close attention?

Accepted Answer

A) avoiding interruptions of the speaker 
B) avoiding over talking 
C) direct eye contact 
D) smooth transitioning from listener to speaker 
A) avoiding interruptions of the speaker 
B) avoiding over talking 
C) direct eye contact 
D) smooth transitioning from listener to speaker

Question 7

When would be the best time to deliver "bad news" to your boss?

Accepted Answer

A) when you also have good news to deliver 
B) on a day when the boss is not busy and can concentrate on how to respond to the news 
C) when you have no good news to deliver 
D) on a day when the boss is very busy and has no time to concentrate on how to respond to the news 
A) when you also have good news to deliver 
B) on a day when the boss is not busy and can concentrate on how to respond to the news 
C) when you have no good news to deliver 
D) on a day when the boss is very busy and has no time to concentrate on how to respond to the news

Question 8

Which of the following is NOT an advantage of email?

Accepted Answer

A) Immediate feedback 
B) Can be printed 
C) Convenient 
D) Inexpensive 
A) Immediate feedback 
B) Can be printed 
C) Convenient 
D) Inexpensive

Question 9

In Japan, managers use formal communication to seek consensus.

Accepted Answer

A) True 
 B)False

Question 10

Four conditions influence the content of an encoded message: the skills, attitudes, knowledge, and ________ of the sender.

Accepted Answer

A) social-cultural system 
B) environmental conditions 
C) volume 
D) political conditions 
A) social-cultural system 
B) environmental conditions 
C) volume 
D) political conditions

Question 11

When an auto industry manager raves about plans for a new car design and fails to see the flaws in the model, he is engaging in this.

Accepted Answer

A) selective perception 
B) filtering 
C) emotion 
D) information overload 
A) selective perception 
B) filtering 
C) emotion 
D) information overload

Question 12

A spelling mistake in a message is an example of ________.

Accepted Answer

A) an encoding error 
B) a decoding error 
C) a transmission error 
D) a receiver error 
A) an encoding error 
B) a decoding error 
C) a transmission error 
D) a receiver error

Question 13

The average person can take in information at a much faster rate than is communicated through speech.

Accepted Answer

A) True 
 B)False

Question 14

Which fact best illustrates how disruptive email can be?

Accepted Answer

A) Almost two-thirds of executives say that they sent out more emails than ever during the past year. 
B) Thirty-seven percent of employees say that they received more emails than ever during the past year from executives. 
C) Almost half of wi-fi users claim to get antsy if they need to wait an hour before checking their email. 
D) It takes 64 seconds for a person to regain his or her train of thought following an email interruption. 
A) Almost two-thirds of executives say that they sent out more emails than ever during the past year. 
B) Thirty-seven percent of employees say that they received more emails than ever during the past year from executives. 
C) Almost half of wi-fi users claim to get antsy if they need to wait an hour before checking their email. 
D) It takes 64 seconds for a person to regain his or her train of thought following an email interruption.

Question 15

A listener's summary of a speaker's words shows that the listener correctly understood the speaker's message.Which of the following must be true?

Accepted Answer

A) The speaker used clear, simplified language. 
B) The listener used active listening. 
C) The speaker sent a clear message and the listener successfully received the message. 
D) Either the speaker sent a clear message or the listener was able to interpret an unclear message successfully despite its lack of clarity. 
A) The speaker used clear, simplified language. 
B) The listener used active listening. 
C) The speaker sent a clear message and the listener successfully received the message. 
D) Either the speaker sent a clear message or the listener was able to interpret an unclear message successfully despite its lack of clarity.

Question 16

The purpose of feedback is to determine whether a message was ________.

Accepted Answer

A) received 
B) received and understood 
C) worth sending 
D) verbal or nonverbal 
A) received 
B) received and understood 
C) worth sending 
D) verbal or nonverbal

Question 17

A channel is an actual physical product.

Accepted Answer

A) True 
 B)False

Question 18

Selective perception involves a listener hearing what he or she wants to hear.

Accepted Answer

A) True 
 B)False

Question 19

A group of people who share a concern, a set of problems, or a passion about a topic, and who deepen their knowledge and expertise in that area by interacting on an ongoing basis are called ________.

Accepted Answer

A) virtual team 
B) communities of practice 
C) communities of knowledge 
D) blogosphere 
A) virtual team 
B) communities of practice 
C) communities of knowledge 
D) blogosphere

Question 20

In a short essay, explain how language can serve as a barrier to effective communication.

Accepted Answer

Words mean different things to different

There is no difference between males and females in communication style.

When is it strongly recommended that a speaker use language that is highly simplified?

Language that is acceptable for one audience can be a barrier to effective communication for another audience.

Which of the following best expresses the philosophy of a learning culture within an organization?

Jargon has no place in effective communication.

Which action best shows a speaker that you are paying close attention?

When would be the best time to deliver "bad news" to your boss?

Which of the following is NOT an advantage of email?

In Japan, managers use formal communication to seek consensus.

Four conditions influence the content of an encoded message: the skills, attitudes, knowledge, and ________ of the sender.

When an auto industry manager raves about plans for a new car design and fails to see the flaws in the model, he is engaging in this.

A spelling mistake in a message is an example of ________.

The average person can take in information at a much faster rate than is communicated through speech.

Which fact best illustrates how disruptive email can be?

A listener's summary of a speaker's words shows that the listener correctly understood the speaker's message.Which of the following must be true?

The purpose of feedback is to determine whether a message was ________.

A channel is an actual physical product.

Selective perception involves a listener hearing what he or she wants to hear.

A group of people who share a concern, a set of problems, or a passion about a topic, and who deepen their knowledge and expertise in that area by interacting on an ongoing basis are called ________.

In a short essay, explain how language can serve as a barrier to effective communication.

Managers and Management

The Management Environment

Integrative Managerial Issues

Foundations of Decision Making

Foundations of Planning

Organization Structure

Managing Human Resources

Managing Change and Innovation

Foundations of Individual Behavior

Understanding Groups and Managing Work Teams

Motivating and Rewarding Employees

Leadership and Trust

Foundations of Control

Operations Management

History Module

Quantitative Module

Career Module

Entrepreneurship Module

Filters

Exam 13: Managing Communication and Information

There is no difference between males and females in communication style.

When is it strongly recommended that a speaker use language that is highly simplified?

Language that is acceptable for one audience can be a barrier to effective communication for another audience.

Which of the following best expresses the philosophy of a learning culture within an organization?

Jargon has no place in effective communication.

Which action best shows a speaker that you are paying close attention?

When would be the best time to deliver "bad news" to your boss?

Which of the following is NOT an advantage of email?

In Japan, managers use formal communication to seek consensus.

Four conditions influence the content of an encoded message: the skills, attitudes, knowledge, and ________ of the sender.

When an auto industry manager raves about plans for a new car design and fails to see the flaws in the model, he is engaging in this.

A spelling mistake in a message is an example of ________.

The average person can take in information at a much faster rate than is communicated through speech.

Which fact best illustrates how disruptive email can be?

A listener's summary of a speaker's words shows that the listener correctly understood the speaker's message.Which of the following must be true?

The purpose of feedback is to determine whether a message was ________.

A channel is an actual physical product.

Selective perception involves a listener hearing what he or she wants to hear.

A group of people who share a concern, a set of problems, or a passion about a topic, and who deepen their knowledge and expertise in that area by interacting on an ongoing basis are called ________.

In a short essay, explain how language can serve as a barrier to effective communication.

Managers and Management

The Management Environment

Integrative Managerial Issues

Foundations of Decision Making

Foundations of Planning

Organization Structure

Managing Human Resources

Managing Change and Innovation

Foundations of Individual Behavior

Understanding Groups and Managing Work Teams

Motivating and Rewarding Employees

Leadership and Trust

Foundations of Control

Operations Management

History Module

Quantitative Module

Career Module

Entrepreneurship Module

Filters