Question 1

Active listening works best when a listener demonstrates empathy, the ability to listen without making premature judgments when listening.

Accepted Answer

A) True 
 B)False

Question 2

Japanese managers tend to rely on this style of communication.

Accepted Answer

A) formal and written 
B) formal and unwritten 
C) informal and verbal 
D) verbal and formal 
A) formal and written 
B) formal and unwritten 
C) informal and verbal 
D) verbal and formal

Question 3

Which of the following accounts for people's minds wandering while they listen to a speaker?

Accepted Answer

A) Listeners listen at a slower rate than speakers speak. 
B) Listeners listen at the same rate that speakers speak. 
C) Listeners listen at a faster rate than speakers speak. 
D) Listeners adjust their listening rate to the speaker's rate. 
A) Listeners listen at a slower rate than speakers speak. 
B) Listeners listen at the same rate that speakers speak. 
C) Listeners listen at a faster rate than speakers speak. 
D) Listeners adjust their listening rate to the speaker's rate.

Question 4

An active listener should never interrupt the speaker by asking questions.

Accepted Answer

A) True 
 B)False

Question 5

In the United States, most managers tend to prefer informal over formal communication.

Accepted Answer

A) True 
 B)False

Question 6

Verbal intonation refers to how loud the speaker speaks.

Accepted Answer

A) True 
 B)False

Question 7

A good rule of thumb is never to try to communicate an important message until your emotions are under control.

Accepted Answer

A) True 
 B)False

Question 8

Verbal intonation is a form of ________.

Accepted Answer

A) verbal communication 
B) body language 
C) nonverbal communication 
D) facial expression 
A) verbal communication 
B) body language 
C) nonverbal communication 
D) facial expression

Question 9

Members of a company sharing efficient shortcuts in a complex computer software program is an example of knowledge management.

Accepted Answer

A) True 
 B)False

Question 10

Filtering tends to be more prevalent in this kind of organization.

Accepted Answer

A) organic 
B) highly vertical 
C) highly horizontal 
D) non-mechanistic 
A) organic 
B) highly vertical 
C) highly horizontal 
D) non-mechanistic

Question 11

The channel is the ________.

Accepted Answer

A) actual physical product from the source that conveys a purpose 
B) person who receives the message 
C) medium that the messages travels through 
D) person who sends the message 
A) actual physical product from the source that conveys a purpose 
B) person who receives the message 
C) medium that the messages travels through 
D) person who sends the message

Question 12

Verbal intonation can be a part of written communication.

Accepted Answer

A) True 
 B)False

Question 13

Feedback is a message that travels from ________.

Accepted Answer

A) encoder to receiver 
B) source to decoder 
C) the original receiver to the original sender 
D) the original sender to the original receiver 
A) encoder to receiver 
B) source to decoder 
C) the original receiver to the original sender 
D) the original sender to the original receiver

Question 14

Because the average listener can comprehend language at a rate that is much higher than speakers can speak, people tend to ________.

Accepted Answer

A) lose focus when listening 
B) process information at a deep level when they speak 
C) request additional channels of communication when they listen 
D) focus better when listening than talking 
A) lose focus when listening 
B) process information at a deep level when they speak 
C) request additional channels of communication when they listen 
D) focus better when listening than talking

Question 15

Techniques organizations utilize to exchange standard business transaction documents, such as invoices or purchase orders, are called ________.

Accepted Answer

A) intranets 
B) extranets 
C) electronic data interchange 
D) teleconference 
A) intranets 
B) extranets 
C) electronic data interchange 
D) teleconference

Question 16

Reading a movie script allows you to perceive ________ forms of communication.

Accepted Answer

A) verbal, body language, and verbal intonation as 
B) only verbal 
C) only nonverbal 
D) both verbal and nonverbal 
A) verbal, body language, and verbal intonation as 
B) only verbal 
C) only nonverbal 
D) both verbal and nonverbal

Question 17

Auto company engineers want technical terms such as limited slip differential used in car ads.Ad execs, on the other hand, don't want these terms used.The cause of their disagreement is ________.

Accepted Answer

A) emotion 
B) selective perception 
C) language 
D) gender 
A) emotion 
B) selective perception 
C) language 
D) gender

Question 18

Feedback ________.

Accepted Answer

A) can be spoken, nonverbal, or written 
B) must be spoken 
C) must be written 
D) can be spoken, verbal, or oral 
A) can be spoken, nonverbal, or written 
B) must be spoken 
C) must be written 
D) can be spoken, verbal, or oral

Question 19

Context, culture and content are the three common variables that influence a person's language.

Accepted Answer

A) True 
 B)False

Question 20

In order to be sent, a message needs to be decoded.

Accepted Answer

A) True 
 B)False

Active listening works best when a listener demonstrates empathy, the ability to listen without making premature judgments when listening.

Japanese managers tend to rely on this style of communication.

Which of the following accounts for people's minds wandering while they listen to a speaker?

An active listener should never interrupt the speaker by asking questions.

In the United States, most managers tend to prefer informal over formal communication.

Verbal intonation refers to how loud the speaker speaks.

A good rule of thumb is never to try to communicate an important message until your emotions are under control.

Verbal intonation is a form of ________.

Members of a company sharing efficient shortcuts in a complex computer software program is an example of knowledge management.

Filtering tends to be more prevalent in this kind of organization.

The channel is the ________.

Verbal intonation can be a part of written communication.

Feedback is a message that travels from ________.

Because the average listener can comprehend language at a rate that is much higher than speakers can speak, people tend to ________.

Techniques organizations utilize to exchange standard business transaction documents, such as invoices or purchase orders, are called ________.

Reading a movie script allows you to perceive ________ forms of communication.

Auto company engineers want technical terms such as limited slip differential used in car ads.Ad execs, on the other hand, don't want these terms used.The cause of their disagreement is ________.

Feedback ________.

Context, culture and content are the three common variables that influence a person's language.

In order to be sent, a message needs to be decoded.

Managers and Management

The Management Environment

Integrative Managerial Issues

Foundations of Decision Making

Foundations of Planning

Organization Structure

Managing Human Resources

Managing Change and Innovation

Foundations of Individual Behavior

Understanding Groups and Managing Work Teams

Motivating and Rewarding Employees

Leadership and Trust

Foundations of Control

Operations Management

History Module

Quantitative Module

Career Module

Entrepreneurship Module

Filters

Exam 13: Managing Communication and Information

Active listening works best when a listener demonstrates empathy, the ability to listen without making premature judgments when listening.

Japanese managers tend to rely on this style of communication.

Which of the following accounts for people's minds wandering while they listen to a speaker?

An active listener should never interrupt the speaker by asking questions.

In the United States, most managers tend to prefer informal over formal communication.

Verbal intonation refers to how loud the speaker speaks.

A good rule of thumb is never to try to communicate an important message until your emotions are under control.

Verbal intonation is a form of ________.

Members of a company sharing efficient shortcuts in a complex computer software program is an example of knowledge management.

Filtering tends to be more prevalent in this kind of organization.

The channel is the ________.

Verbal intonation can be a part of written communication.

Feedback is a message that travels from ________.

Because the average listener can comprehend language at a rate that is much higher than speakers can speak, people tend to ________.

Techniques organizations utilize to exchange standard business transaction documents, such as invoices or purchase orders, are called ________.

Reading a movie script allows you to perceive ________ forms of communication.

Auto company engineers want technical terms such as limited slip differential used in car ads.Ad execs, on the other hand, don't want these terms used.The cause of their disagreement is ________.

Feedback ________.

Context, culture and content are the three common variables that influence a person's language.

In order to be sent, a message needs to be decoded.

Managers and Management

The Management Environment

Integrative Managerial Issues

Foundations of Decision Making

Foundations of Planning

Organization Structure

Managing Human Resources

Managing Change and Innovation

Foundations of Individual Behavior

Understanding Groups and Managing Work Teams

Motivating and Rewarding Employees

Leadership and Trust

Foundations of Control

Operations Management

History Module

Quantitative Module

Career Module

Entrepreneurship Module

Filters