Question 1

The final link in the communication process is ________.

Accepted Answer

A) encoding 
B) decoding 
C) channeling 
D) feedback 
A) encoding 
B) decoding 
C) channeling 
D) feedback

Question 2

In a short essay, explain how national culture can serve as a barrier to effective communication.

Accepted Answer

Interpersonal communication isn't conduc

Question 3

Filtering refers to how a listener hears only what he or she wants to hear.

Accepted Answer

A) True 
 B)False

Question 4

Who should never use jargon?

Accepted Answer

A) a judge telling a witness how to testify 
B) a surgeon giving orders to her staff 
C) a plumber ordering parts from a supply store 
D) a coach telling a quarterback what play to use 
A) a judge telling a witness how to testify 
B) a surgeon giving orders to her staff 
C) a plumber ordering parts from a supply store 
D) a coach telling a quarterback what play to use

Question 5

In a short essay, explain how gender can affect communication.

Accepted Answer

The differences between men and women ma

Question 6

The difference between male and female styles of communication exists ________.

Accepted Answer

A) in every culture 
B) only in the United States 
C) only in western cultures 
D) only in Asian cultures 
A) in every culture 
B) only in the United States 
C) only in western cultures 
D) only in Asian cultures

Question 7

For managers, communication can't be overemphasized because ________ requires communication.

Accepted Answer

A) decision making 
B) planning 
C) supervising and monitoring employees 
D) everything a manager does 
A) decision making 
B) planning 
C) supervising and monitoring employees 
D) everything a manager does

Question 8

In a short essay, explain how selective perception can serve as a barrier to effective communication.

Accepted Answer

When receivers selectively see and hear

Question 9

The average person can speak about 400 words a minute and can listen at 150 words per minute.

Accepted Answer

A) True 
 B)False

Question 10

Simplifying language is most important when ________.

Accepted Answer

A) the speaker has little time 
B) the audience is sympathetic 
C) the audience is unfamiliar 
D) the message is simple 
A) the speaker has little time 
B) the audience is sympathetic 
C) the audience is unfamiliar 
D) the message is simple

Question 11

In order to transmit a message, the thought originating with the sender must be ________ to symbolic form.

Accepted Answer

A) decoded 
B) encoded 
C) deciphered 
D) expanded 
A) decoded 
B) encoded 
C) deciphered 
D) expanded

Question 12

The great advantage of a written message is that it ________.

Accepted Answer

A) is informal 
B) is easy to provide feedback for 
C) is unambiguous 
D) provides a permanent record 
A) is informal 
B) is easy to provide feedback for 
C) is unambiguous 
D) provides a permanent record

Question 13

Active listening is enhanced by developing ________ with the speaker.

Accepted Answer

A) apathy 
B) sympathy 
C) a personal friendship 
D) empathy 
A) apathy 
B) sympathy 
C) a personal friendship 
D) empathy

Question 14

How does empathy improve the communication process?

Accepted Answer

A) Empathy helps the speaker focus on what the listener would like to hear. 
B) Empathy helps the listener focus on the speaker's actual words. 
C) Empathy helps the listener get rid of preconceived notions of what the speaker is trying to say. 
D) Empathy helps the speaker get rid of preconceived notions of what the listener is trying to hear. 
A) Empathy helps the speaker focus on what the listener would like to hear. 
B) Empathy helps the listener focus on the speaker's actual words. 
C) Empathy helps the listener get rid of preconceived notions of what the speaker is trying to say. 
D) Empathy helps the speaker get rid of preconceived notions of what the listener is trying to hear.

Question 15

When an auto designer's presentation of a new design shows all of the good features of the design but fails to mention the poor gas mileage that the model will get, she is engaging in this.

Accepted Answer

A) emotion 
B) selective perception 
C) information overload 
D) filtering 
A) emotion 
B) selective perception 
C) information overload 
D) filtering

Question 16

Networked communication capabilities include all of the following EXCEPT ________.

Accepted Answer

A) email 
B) the grapevine 
C) instant messaging 
D) electronic data interchange 
A) email 
B) the grapevine 
C) instant messaging 
D) electronic data interchange

Question 17

In a short essay, explain how information overload can serve as a barrier to effective communication.

Accepted Answer

When the amount of information a person

Question 18

Which of the following best explains why Internet jargon tends to evolve most quickly from cell phone users rather than computer users?

Accepted Answer

A) More people use cell phones than ever before, causing them to lead the way in every electronic trend. 
B) Cell phone keyboards are small and awkward to use so users abbreviate to avoid typing. 
C) Cell phone keyboards are compact and efficient, causing users to type more frequently. 
D) Cell phones have abbreviations that are built into their software applications. These abbreviations tend to get adopted by consumers. 
A) More people use cell phones than ever before, causing them to lead the way in every electronic trend. 
B) Cell phone keyboards are small and awkward to use so users abbreviate to avoid typing. 
C) Cell phone keyboards are compact and efficient, causing users to type more frequently. 
D) Cell phones have abbreviations that are built into their software applications. These abbreviations tend to get adopted by consumers.

Question 19

Nonverbal communication is a minor part of the communication that takes place during a conversation.

Accepted Answer

A) True 
 B)False

Question 20

In today's world, modern devices prevent the possibility of information overload.

Accepted Answer

A) True 
 B)False

The final link in the communication process is ________.

In a short essay, explain how national culture can serve as a barrier to effective communication.

Filtering refers to how a listener hears only what he or she wants to hear.

Who should never use jargon?

In a short essay, explain how gender can affect communication.

The difference between male and female styles of communication exists ________.

For managers, communication can't be overemphasized because ________ requires communication.

In a short essay, explain how selective perception can serve as a barrier to effective communication.

The average person can speak about 400 words a minute and can listen at 150 words per minute.

Simplifying language is most important when ________.

In order to transmit a message, the thought originating with the sender must be ________ to symbolic form.

The great advantage of a written message is that it ________.

Active listening is enhanced by developing ________ with the speaker.

How does empathy improve the communication process?

When an auto designer's presentation of a new design shows all of the good features of the design but fails to mention the poor gas mileage that the model will get, she is engaging in this.

Networked communication capabilities include all of the following EXCEPT ________.

In a short essay, explain how information overload can serve as a barrier to effective communication.

Which of the following best explains why Internet jargon tends to evolve most quickly from cell phone users rather than computer users?

Nonverbal communication is a minor part of the communication that takes place during a conversation.

In today's world, modern devices prevent the possibility of information overload.

Managers and Management

The Management Environment

Integrative Managerial Issues

Foundations of Decision Making

Foundations of Planning

Organization Structure

Managing Human Resources

Managing Change and Innovation

Foundations of Individual Behavior

Understanding Groups and Managing Work Teams

Motivating and Rewarding Employees

Leadership and Trust

Foundations of Control

Operations Management

History Module

Quantitative Module

Career Module

Entrepreneurship Module

Filters

Exam 13: Managing Communication and Information

The final link in the communication process is ________.

In a short essay, explain how national culture can serve as a barrier to effective communication.

Filtering refers to how a listener hears only what he or she wants to hear.

Who should never use jargon?

In a short essay, explain how gender can affect communication.

The difference between male and female styles of communication exists ________.

For managers, communication can't be overemphasized because ________ requires communication.

In a short essay, explain how selective perception can serve as a barrier to effective communication.

The average person can speak about 400 words a minute and can listen at 150 words per minute.

Simplifying language is most important when ________.

In order to transmit a message, the thought originating with the sender must be ________ to symbolic form.

The great advantage of a written message is that it ________.

Active listening is enhanced by developing ________ with the speaker.

How does empathy improve the communication process?

When an auto designer's presentation of a new design shows all of the good features of the design but fails to mention the poor gas mileage that the model will get, she is engaging in this.

Networked communication capabilities include all of the following EXCEPT ________.

In a short essay, explain how information overload can serve as a barrier to effective communication.

Which of the following best explains why Internet jargon tends to evolve most quickly from cell phone users rather than computer users?

Nonverbal communication is a minor part of the communication that takes place during a conversation.

In today's world, modern devices prevent the possibility of information overload.

Managers and Management

The Management Environment

Integrative Managerial Issues

Foundations of Decision Making

Foundations of Planning

Organization Structure

Managing Human Resources

Managing Change and Innovation

Foundations of Individual Behavior

Understanding Groups and Managing Work Teams

Motivating and Rewarding Employees

Leadership and Trust

Foundations of Control

Operations Management

History Module

Quantitative Module

Career Module

Entrepreneurship Module

Filters