Exam 13: Managing Communication and Information

Jargon can be very useful for communication ________.

Selective perception involves deception on the part of the person sending a message.

A survey on email and content security found that ________ of companies saw their businesses affected by the exposure of sensitive information.

Emotions can cause a single message to be interpreted in two different ways.

Emotions can distort communication ________.

This is the PRIMARY reason for why managers often travel long distances to have a face-to-face meeting with someone.

Listening to a singing performance on the radio allows a listener to perceive ________ forms of communication.

Which kind of electronic meeting format allows participants to view nonverbal forms of communication that include facial expressions and body language?

In a short essay, describe four of the eight recommended methods for developing active listening skills.

In a short essay, give an example of how social networking sites can become a security risk for a company.

Ross can create web pages that are accessible only to members of his organization on ________.

A drawback to instant messaging is that it creates security problems.

In a short essay, explain how filtering can serve as a barrier to effective communication.

A group of bloggers who share information on the latest advances in computer aided graphics would be an example of this.

You would expect to find a grapevine with the most accurate rumors in ________ organization.

Electronic communication is not admissible in court, so employees don't need to worry about what they say online.

Active listening requires making super-quick judgments immediately after a person begins speaking.

Some messages, like spoken words, do not need to be encoded to be sent.

Everything a manager does involves communication.

Which of the following is a good example of an organization using a learning culture to further its goals?