Question 1

Organizations with this type of culture place an emphasis on meeting the needs of customers.

Accepted Answer

A) service 
B) production 
C) innovative 
D) adaptive 
A) service 
B) production 
C) innovative 
D) adaptive

Question 2

When an auto executive who is upset because his teenage son got suspended from school ends up nixing new design plans for no apparent reason, communication has been distorted by this.

Accepted Answer

A) selective perception 
B) emotion 
C) filtering 
D) gender 
A) selective perception 
B) emotion 
C) filtering 
D) gender

Question 3

Which of the following best explains why it is a good idea for a person to cool down before sending off an angry message?

Accepted Answer

A) Emotions are permanent. People never change their view of a situation after their emotion fades. 
B) Emotions are long-lived. People often change their view of a situation after their emotion changes. 
C) Emotions are short-lived. People often change their view of a situation after their emotion has time to cool. 
D) Emotions are short-lived. People often retain their view of a situation even after their emotion changes. 
A) Emotions are permanent. People never change their view of a situation after their emotion fades. 
B) Emotions are long-lived. People often change their view of a situation after their emotion changes. 
C) Emotions are short-lived. People often change their view of a situation after their emotion has time to cool. 
D) Emotions are short-lived. People often retain their view of a situation even after their emotion changes.

Question 4

Watching a movie in a foreign language you don't understand without subtitles allows you to perceive ________ forms of communication.

Accepted Answer

A) verbal and body language 
B) only verbal 
C) only nonverbal 
D) both verbal and nonverbal 
A) verbal and body language 
B) only verbal 
C) only nonverbal 
D) both verbal and nonverbal

Question 5

When an auto executive fails to notice an important demographics report in her overstuffed inbox before going to a meeting, she is likely to be suffering from this.

Accepted Answer

A) information overload 
B) emotion 
C) filtering 
D) gender 
A) information overload 
B) emotion 
C) filtering 
D) gender

Question 6

Which of the following tools, thought to be outdated, is still an effective means of gather employee input?

Accepted Answer

A) customer comment cards 
B) suggestion box 
C) performance appraisals 
D) town hall meetings 
A) customer comment cards 
B) suggestion box 
C) performance appraisals 
D) town hall meetings

Question 7

In a short essay, explain why people's attention often wanders when they are listening to a speaker.

Accepted Answer

The human brain can process about 400 wo

Question 8

In a short essay, explain why good active listening requires that the listener be empathetic to the speaker and his or her situation.

Accepted Answer

The goal of active listening is for the

Question 9

Which communication sequence is correct?

Accepted Answer

A) sender → decoding → channel → encoding → receiver 
B) sender → channel → medium → decoding → receiver 
C) source → sender → encoding → decoding → receiver 
D) sender → encoding → channel → decoding → receiver 
A) sender → decoding → channel → encoding → receiver 
B) sender → channel → medium → decoding → receiver 
C) source → sender → encoding → decoding → receiver 
D) sender → encoding → channel → decoding → receiver

Question 10

Most shorthand abbreviation messages originate in the "culture" of text messaging.

Accepted Answer

A) True 
 B)False

Question 11

Which of the following is a trend in the area of information technology and communication?

Accepted Answer

A) Technology that is wearable. 
B) Combining functions in a single device. 
C) Decrease in business travel. 
D) All of the above are trends. 
A) Technology that is wearable. 
B) Combining functions in a single device. 
C) Decrease in business travel. 
D) All of the above are trends.

Question 12

Feedback is a response that confirms a message.

Accepted Answer

A) True 
 B)False

Question 13

Success in communication always involves reasoning skills.

Accepted Answer

A) True 
 B)False

Question 14

Nonverbal communication is an important part of active listening.

Accepted Answer

A) True 
 B)False

Question 15

What kind of process is listening?

Accepted Answer

A) effortless 
B) emotional 
C) passive 
D) active 
A) effortless 
B) emotional 
C) passive 
D) active

Question 16

Which kind of electronic meeting format allows participants access to verbal communication that includes voice intonation but no body language?

Accepted Answer

A) teleconferencing 
B) videoconferencing 
C) electronic data interchange 
D) face-to-face meeting 
A) teleconferencing 
B) videoconferencing 
C) electronic data interchange 
D) face-to-face meeting

Question 17

An extranet is different from an intranet in that it ________.

Accepted Answer

A) allows participants to use the Internet 
B) does not involve the Internet 
C) is faster than an intranet 
D) allows outside companies to participate 
A) allows participants to use the Internet 
B) does not involve the Internet 
C) is faster than an intranet 
D) allows outside companies to participate

Question 18

A live singing performance allows the audience to perceive ________ forms of communication.

Accepted Answer

A) verbal, body language, and verbal intonation as 
B) only verbal 
C) only nonverbal 
D) facial expressions, and verbal intonation as 
A) verbal, body language, and verbal intonation as 
B) only verbal 
C) only nonverbal 
D) facial expressions, and verbal intonation as

Question 19

The manager has control over all three components of customer service interactions.

Accepted Answer

A) True 
 B)False

Question 20

Which communication form is designed to allow users to respond at their own convenience?

Accepted Answer

A) instant messaging 
B) email 
C) fax 
D) electronic data exchange 
A) instant messaging 
B) email 
C) fax 
D) electronic data exchange

Organizations with this type of culture place an emphasis on meeting the needs of customers.

When an auto executive who is upset because his teenage son got suspended from school ends up nixing new design plans for no apparent reason, communication has been distorted by this.

Which of the following best explains why it is a good idea for a person to cool down before sending off an angry message?

Watching a movie in a foreign language you don't understand without subtitles allows you to perceive ________ forms of communication.

When an auto executive fails to notice an important demographics report in her overstuffed inbox before going to a meeting, she is likely to be suffering from this.

Which of the following tools, thought to be outdated, is still an effective means of gather employee input?

In a short essay, explain why people's attention often wanders when they are listening to a speaker.

In a short essay, explain why good active listening requires that the listener be empathetic to the speaker and his or her situation.

Which communication sequence is correct?

Most shorthand abbreviation messages originate in the "culture" of text messaging.

Which of the following is a trend in the area of information technology and communication?

Feedback is a response that confirms a message.

Success in communication always involves reasoning skills.

Nonverbal communication is an important part of active listening.

What kind of process is listening?

Which kind of electronic meeting format allows participants access to verbal communication that includes voice intonation but no body language?

An extranet is different from an intranet in that it ________.

A live singing performance allows the audience to perceive ________ forms of communication.

The manager has control over all three components of customer service interactions.

Which communication form is designed to allow users to respond at their own convenience?

Managers and Management

The Management Environment

Integrative Managerial Issues

Foundations of Decision Making

Foundations of Planning

Organization Structure

Managing Human Resources

Managing Change and Innovation

Foundations of Individual Behavior

Understanding Groups and Managing Work Teams

Motivating and Rewarding Employees

Leadership and Trust

Foundations of Control

Operations Management

History Module

Quantitative Module

Career Module

Entrepreneurship Module

Filters

Exam 13: Managing Communication and Information

Organizations with this type of culture place an emphasis on meeting the needs of customers.

When an auto executive who is upset because his teenage son got suspended from school ends up nixing new design plans for no apparent reason, communication has been distorted by this.

Which of the following best explains why it is a good idea for a person to cool down before sending off an angry message?

Watching a movie in a foreign language you don't understand without subtitles allows you to perceive ________ forms of communication.

When an auto executive fails to notice an important demographics report in her overstuffed inbox before going to a meeting, she is likely to be suffering from this.

Which of the following tools, thought to be outdated, is still an effective means of gather employee input?

In a short essay, explain why people's attention often wanders when they are listening to a speaker.

In a short essay, explain why good active listening requires that the listener be empathetic to the speaker and his or her situation.

Which communication sequence is correct?

Most shorthand abbreviation messages originate in the "culture" of text messaging.

Which of the following is a trend in the area of information technology and communication?

Feedback is a response that confirms a message.

Success in communication always involves reasoning skills.

Nonverbal communication is an important part of active listening.

What kind of process is listening?

Which kind of electronic meeting format allows participants access to verbal communication that includes voice intonation but no body language?

An extranet is different from an intranet in that it ________.

A live singing performance allows the audience to perceive ________ forms of communication.

The manager has control over all three components of customer service interactions.

Which communication form is designed to allow users to respond at their own convenience?

Managers and Management

The Management Environment

Integrative Managerial Issues

Foundations of Decision Making

Foundations of Planning

Organization Structure

Managing Human Resources

Managing Change and Innovation

Foundations of Individual Behavior

Understanding Groups and Managing Work Teams

Motivating and Rewarding Employees

Leadership and Trust

Foundations of Control

Operations Management

History Module

Quantitative Module

Career Module

Entrepreneurship Module

Filters