Exam 10: Managing Conflict

An important feature of the confront-contain-connect technique of managing anger in others is to find a relatively private place where the angry person can vent his or her frustrations.

Diane still uses the old technique of counting to ten when she is angry, but this is no longer considered a valuable technique.

The attitude, "take the problem professionally not personally" is based on the fact that many difficult people are out to get you.

A person who resolves conflict through cognitive restructuring searches for the beneficial aspects in a negative situation, thereby decreasing the area for dispute.

A recommended approach for a man to defend against false accusations of sexual harassment is to ________.

A typical side effect from using the technique "disarm the opposition," is the person with whom you are in conflict will then be willing to assist you with your problem.

Assume that General Motors (GM)merges with Ford Motor Company. During group meetings of the fused companies, two likely factional groups would be ________.

A potential problem in dealing with difficult people, especially a high-maintenance person, is that he or she will become overly dependent on you for solutions to problems.

In quid pro quo sexual harassment, the harassed person is ________.

With respect to listening, a recommended negotiation tactic is to ________.

Conflict attributed to diversity within teams ________.

A positive side effect noted of workplace conflict is that the people involved often ________.

Gertrude's boss says to her one day, "You're looking sexy for an old gal." Gertrude retaliates by hiring a lawyer to sue the company for $300,000 for having been sexually harassed, as well as being the victim of age discrimination. Gertrude is using the technique of win-lose conflict resolution.

The easiest way to deal with sexual harassment is to ________.

Pat states clearly what she wants and how she feels in a given situation without being abusive, abrasive, or obnoxious. Pat would fall into the category of ________ people.

Cynthia and Chuck argue over who gets to use the new tablet computer. Their conflict is best classified as ________.

A major cause of work-family conflict is when a person dislikes both his or her job and family.

Colby, a coworker of yours, is a high-maintenance person. A caution you might take is to guard against him becoming too dependent on you.

To use humor effectively in dealing with difficult people, show them ________.

You ask Louise to gather some important statistical information for your report. Louise is being passive-aggressive when she responds, "What do I look like, an office temp? Go get the information yourself."