Exam 10: Managing Conflict

Conflict occurs whenever ________.

A problem in dealing with difficult people on the job is that many of them might be suffering from a personality disorder.

Drama in the workplace often has the same effect as a personality clash in terms of disrupting work.

A coworker annoys you by frequently asking how to carry out certain functions on a computer. To use the technique of cognitive restructuring you would say to yourself, ________

Vanessa is a top sales representative, yet at the same time she is an egotist, prima donna, and a poor team player. Which type of difficult person best fits her description?

A survey of faculty members found that work-group support tended to intensify work-family conflict because colleagues made the faculty members feel guilty about taking time from work to deal with family problems.

A study about cross-national differences based on culture found that work interfering with family life was a bigger problem for people ________.

Shelly cannot manage her anger, so it is likely she cannot take full advantage of her cognitive intelligence.

Dale and Wanda are experiencing work-family conflict when they ________.

A major reason so much conflict exists in the workplace is that we cannot all have what we want.

Raul find that he needs to invest 60 hours per week in work to advance in his career so he resents the amount of time he has to spend with his wife and four children. The primary type of conflict Raul is facing is most likely ________.

Sexually-oriented offensive behavior by customers directed toward employees does not classify as sexual harassment because of the widespread belief that the customer is always right.

Foster is well known by his employees to have the attitude of "My way or the highway," which is a typical attitude of a bullying boss.

Sending sexually explicit photos of oneself accompanying a text message is not classified as sexual harassment because the photo and message is sent to the other worker's personal smartphone.

Victoria is the subject of a micro-inequity because while at a meeting, the team leader says, "It's too bad we don't have any of our brightest team members in attendance today."

Two teammates, Kelly and Bella, basically detest each other which leads to many conflicts on the job. The two women are most likely experiencing a ________.

An analysis of many studies indicated that the consequences of sexual harassment of women included decreased job satisfaction and lower commitment to the employer.

The grievance procedure is an informal process for resolving conflict in which the two parties in conflict work out the problems themselves without going to the company.

Marco, a union representative, wins a bigger wage concession than management wanted. To engage in face saving, Marco might say at the end of negotiation, ________

Racial harassment in the workplace is considered legally acceptable so long as the harassment does not include a sexual element.