Exam 7: Personal Communication Effectiveness

A coworker says to Pam, "Our team is awesome." Pam displays the active listening technique of "accepting the sender's figure of speech" when she replies ________

(Multiple Choice)

4.8/5

(39)

Question 21

To minimize the chances of erecting a communication barrier, wait until you are experiencing your strongest emotion before sending your message.

(True/False)

4.9/5

(31)

Question 22

A major purpose of defensive communication is to ________.

(Multiple Choice)

4.9/5

(37)

Question 23

A recommended approach to using social media in the workplace is to post information that will help work associates grow professionally.

(True/False)

4.7/5

(38)

Question 24

Matilda wants to sends a warm and caring message to a teammate so it is a good idea for Matilda to deliver the message standing up, and closing her fist.

(True/False)

4.9/5

(42)

Question 25

A practical way of overcoming the potential communication barrier created by semantics is to ________.

(Multiple Choice)

4.9/5

(37)

Question 26

Touching others in a non-offensive way who are about the same organizational rank is often used to convey agreement and reassurance.

(True/False)

4.8/5

(42)

Question 27

Your personal communication style reflects ________.

(Multiple Choice)

4.9/5

(34)

Question 28

Total social distance covers from about four to twelve feet.

(True/False)

4.9/5

(38)

Question 29

An effective way of overcoming communication barriers is to send a self-centered message because this indicates that you are serious.

(True/False)

4.8/5

(37)

Question 30

The first step in the communication process is ________.

(Multiple Choice)

4.7/5

(28)

Question 31

Ralph is an effective communicator, so he knows that communication barriers are the most likely to take place when messages are decoded.

(True/False)

4.8/5

(33)

Question 32

The modern worker is advised to write text-style messages on work-related social media to display a high level of professionalism.

(True/False)

4.8/5

(40)

Question 33

Leaning toward another person suggests you are favorably disposed to his or her message.

(True/False)

4.8/5

(35)

Question 34

Gender differences in communication suggest that men tend to be more directive and less apologetic in their conversation, whereas women are more polite and apologetic.

(True/False)

4.9/5

(27)

Question 35

To effectively use mirroring, ________.

(Multiple Choice)

4.8/5

(34)

Question 36

Kate, a human resources specialist, wants to convince her boss, Quentin, to begin a program of pet health insurance for employees. Kate sends a self-centered message when she says to Quentin, ________

(Multiple Choice)

4.8/5

(34)

Question 37

Proper timing of a message includes taking into account the person's mental condition at the moment in which the message is to be delivered.

(True/False)

4.9/5

(44)

Question 38

Three words said by the listener that often shut down discussion are "no," "but," or "however."

(True/False)

4.9/5

(34)

Question 39

When receiving a message, you should interpret feelings because ________.

(Multiple Choice)

4.8/5

(41)

Question 40

Showing 21 - 40 of 50

A coworker says to Pam, "Our team is awesome." Pam displays the active listening technique of "accepting the sender's figure of speech" when she replies ________

To minimize the chances of erecting a communication barrier, wait until you are experiencing your strongest emotion before sending your message.

A major purpose of defensive communication is to ________.

A recommended approach to using social media in the workplace is to post information that will help work associates grow professionally.

Matilda wants to sends a warm and caring message to a teammate so it is a good idea for Matilda to deliver the message standing up, and closing her fist.

A practical way of overcoming the potential communication barrier created by semantics is to ________.

Touching others in a non-offensive way who are about the same organizational rank is often used to convey agreement and reassurance.

Your personal communication style reflects ________.

Total social distance covers from about four to twelve feet.

An effective way of overcoming communication barriers is to send a self-centered message because this indicates that you are serious.

The first step in the communication process is ________.

Ralph is an effective communicator, so he knows that communication barriers are the most likely to take place when messages are decoded.

The modern worker is advised to write text-style messages on work-related social media to display a high level of professionalism.

Leaning toward another person suggests you are favorably disposed to his or her message.

Gender differences in communication suggest that men tend to be more directive and less apologetic in their conversation, whereas women are more polite and apologetic.

To effectively use mirroring, ________.

Kate, a human resources specialist, wants to convince her boss, Quentin, to begin a program of pet health insurance for employees. Kate sends a self-centered message when she says to Quentin, ________

Proper timing of a message includes taking into account the person's mental condition at the moment in which the message is to be delivered.

Three words said by the listener that often shut down discussion are "no," "but," or "however."

When receiving a message, you should interpret feelings because ________.

Human Relations and You

Self-Esteem and Self-Confidence

Self-Motivation and Goal Setting

Emotional Intelligence, Attitudes, and Happiness

Values and Ethics

Problem Solving and Creativity

Communication in the Workplace

Specialized Tactics for Getting Along With Others in the Workplace

Managing Conflict

Becoming an Effective Leader

Motivating Others and Developing Teamwork

Diversity and Cross-Cultural Competence

Getting Ahead in Your Career

Learning Strategies, Perception, and Life Span Changes

Developing Good Work Habits

Managing Stress and Personal Problems

Filters