Exam 7: Personal Communication Effectiveness

Malcolm, the manager of a commercial bank, wants to communicate the message that the bank is serious and strictly business. A good idea would be for Malcom to have the bank painted with colorful murals, including drawings of wild animals and skateboarders.

Erin cannot get satisfaction in resolving a dispute with her boss. A recommended tactic for Erin would be to share her dissatisfaction with her boss on Twitter and Facebook.

According to research, a gender difference in communication style is that women make more frequent use of the words, ________.

The study of nonverbal communication has advanced to the point that a few nonverbal indicators of lying have been discovered that have an accuracy rate exceeding 98 percent.

A recommended approach for using social media to create a positive impression in the workplace would be to ________.

People are more receptive to messages ________.

One form of a mixed signal in communication is when a person sends you a message about being well organized, but is disorganized himself or herself.

Using powerful words is a key principle of ________ communication.

Judy's credibility is diminished because she often says one thing, but does another. Judy is guilty of ________.

Communication barriers are most likely to occur when the message ________.