Question 1

Which of the following best describes the first step in a performance analysis?

Accepted Answer

A) comparing a person's actual performance to the ideal performance 
B) investigating employee-related customer complaints 
C) evaluating supervisor performance reviews 
D) conducting job knowledge assessments 
A) comparing a person's actual performance to the ideal performance 
B) investigating employee-related customer complaints 
C) evaluating supervisor performance reviews 
D) conducting job knowledge assessments

Question 2

Which of the following is most likely NOT one of the goals of a firm's employee orientation program?

Accepted Answer

A) making new employees feel like part of a team 
B) helping new employees become socialized into the firm 
C) assisting new employees in selecting the best labor union 
D) teaching new employees about the firm's history and strategies 
A) making new employees feel like part of a team 
B) helping new employees become socialized into the firm 
C) assisting new employees in selecting the best labor union 
D) teaching new employees about the firm's history and strategies

Question 3

Which of the following will most likely NOT help employers protect themselves against charges of negligent training?

Accepted Answer

A) confirming an employee's claims of skill and experience 
B) providing extensive and appropriate training 
C) evaluating the effectiveness of the training 
D) paying employees for their training time 
A) confirming an employee's claims of skill and experience 
B) providing extensive and appropriate training 
C) evaluating the effectiveness of the training 
D) paying employees for their training time

Question 4

According to Lewin's change process, unfreezing involves developing new behaviors, values, and attitudes through organizational development methods such as team building.

Accepted Answer

A) True 
 B)False

Question 5

The four basic categories of training program outcomes that are typically measured include reactions, learning, behavior, and results.

Accepted Answer

A) True 
 B)False

Question 6

All of the following are characteristics of most interactive training programs, such as simulations, EXCEPT ________.

Accepted Answer

A) mastery of learning 
B) responsive feedback 
C) increased learning time 
D) increased retention rate 
A) mastery of learning 
B) responsive feedback 
C) increased learning time 
D) increased retention rate

Question 7

John is currently being trained on the job and is at the first step in the OTJ process, which is:

Accepted Answer

A) showing the trainee how do the task 
B) verbalizing the steps of the task 
C) checking to make sure the task was learned by the trainee 
D) familiarizing the trainee with equipment, tools, and trade terms 
A) showing the trainee how do the task 
B) verbalizing the steps of the task 
C) checking to make sure the task was learned by the trainee 
D) familiarizing the trainee with equipment, tools, and trade terms

Question 8

What is programmed learning and why is it used in organizations?

Accepted Answer

Programmed learning is a step-by-step se

Question 9

Which of the following will most likely occur during the third step of the ADDIE training process?

Accepted Answer

A) training a targeted group 
B) creating training materials 
C) evaluating the success of the program 
D) estimating a budget for the training program 
A) training a targeted group 
B) creating training materials 
C) evaluating the success of the program 
D) estimating a budget for the training program

Question 10

What is meant by the idea of organizational change? How does organizational development facilitate organizational change?

Accepted Answer

Managers can change one or more of five

Which of the following best describes the first step in a performance analysis?

Which of the following is most likely NOT one of the goals of a firm's employee orientation program?

Which of the following will most likely NOT help employers protect themselves against charges of negligent training?

According to Lewin's change process, unfreezing involves developing new behaviors, values, and attitudes through organizational development methods such as team building.

The four basic categories of training program outcomes that are typically measured include reactions, learning, behavior, and results.

All of the following are characteristics of most interactive training programs, such as simulations, EXCEPT ________.

John is currently being trained on the job and is at the first step in the OTJ process, which is:

What is programmed learning and why is it used in organizations?

Which of the following will most likely occur during the third step of the ADDIE training process?

What is meant by the idea of organizational change? How does organizational development facilitate organizational change?

Introduction to Human Resource Management

Equal Opportunity and the Law

Human Resource Management Strategy and Analysis

Job Analysis and the Talent Management Process

Personnel Planning and Recruiting

Employee Testing and Selection

Interviewing Candidates

Performance Management and Appraisal

Employee Retention, Engagement, and Careers

Establishing Strategic Pay Plans

Pay for Performance and Financial Incentives

Benefits and Services

Building Positive Employee Relations

Labor Relations and Collective Bargaining

Safety, Health, and Risk Management

Managing Global Human Resources

Managing Human Resources in Small and Entrepreneurial Firms

Filters

Exam 8: Training and Developing Employees

Which of the following best describes the first step in a performance analysis?

Which of the following is most likely NOT one of the goals of a firm's employee orientation program?

Which of the following will most likely NOT help employers protect themselves against charges of negligent training?

According to Lewin's change process, unfreezing involves developing new behaviors, values, and attitudes through organizational development methods such as team building.

The four basic categories of training program outcomes that are typically measured include reactions, learning, behavior, and results.

All of the following are characteristics of most interactive training programs, such as simulations, EXCEPT ________.

John is currently being trained on the job and is at the first step in the OTJ process, which is:

What is programmed learning and why is it used in organizations?

Which of the following will most likely occur during the third step of the ADDIE training process?

What is meant by the idea of organizational change? How does organizational development facilitate organizational change?

Introduction to Human Resource Management

Equal Opportunity and the Law

Human Resource Management Strategy and Analysis

Job Analysis and the Talent Management Process

Personnel Planning and Recruiting

Employee Testing and Selection

Interviewing Candidates

Performance Management and Appraisal

Employee Retention, Engagement, and Careers

Establishing Strategic Pay Plans

Pay for Performance and Financial Incentives

Benefits and Services

Building Positive Employee Relations

Labor Relations and Collective Bargaining

Safety, Health, and Risk Management

Managing Global Human Resources

Managing Human Resources in Small and Entrepreneurial Firms

Filters