Exam 8: Training and Developing Employees

Employers will most likely use all of the following methods to identify training needs for new employees EXCEPT ________.

What is the primary purpose of implementing a cross training program at a firm?

James, an HR manager, is currently identifying the specific knowledge and skills required for a telemarketing position at Newman Enterprises. James is most likely involved in which of the following?

Mark Caffrey, vice president of sales at Samson Pharmaceuticals, manages a sales team of ten employees. Members of Mark's sales force vary in experience level. Four members of the sales team have worked at Samson for less than one year. The other six salespeople have been with Samson anywhere from three to seven years. Mark recently received the annual sales report and noticed that sales have been dropping steadily over the last year. Mark is considering the idea of providing training to his sales team as a way to boost sales. All of the following questions are relevant to Mark's decision to implement a training program for his sales team EXCEPT:

John is doing is doing a training method to learn a new job where there are sequence of steps he is supposed to learn step-by-step. This method is called:

Which of the following is NOT an advantage of programmed learning?

The human process category of organizational development includes T-groups, process consultation, and third-party intervention.

In a brief essay, discuss the theory behind Kurt Lewin's model of change. According to Lewin, what is the process that should be followed to implement organizational change?

Which of the following will most likely help a speaker improve the effectiveness of a training lecture?

Which of the following would most likely occur during the fourth step of the ADDIE training process?

On Alicia's first day of work at a software firm, she attended a meeting with the HR manager and other new employees. Alicia learned about employee benefits packages, personnel policies, and the structure of the company. In which of the following did Alicia most likely participate?

Studies show that trainees are distracted by visual aids presented during training sessions.

During the unfreezing stage of organizational change, managers need to establish a sense of urgency, which may be accomplished by providing employees with reports indicating that the firm faces significant problems.

Rebekah was hired soon after graduation and assigned to complete a management trainee program. She will move to various jobs each month for a nine-month period of time. Her employer is utilizing the ________ form of training.

Organizational development is usually characterized by the use of action research and the application of behavioral science knowledge.

What is on-the-job training? What types of on-the-job training methods are most frequently used by employers?

When jobs consist of a logical sequence of steps and are best taught step-by-step, the most appropriate training method to use is ________.

According to Kurt Lewin, all of the following should occur in the moving stage of organizational change EXCEPT ________.

American Airlines uses flight simulators to train pilots about airplane equipment and safety measures. This is an example of ________.

Which of the following terms refers to a section of an employer's Web site that provides employees with online access to job-related training courses?