Exam 8: Training and Developing Employees

What is the final step in the ADDIE training process?

Which of the following terms refers to helping new employees appreciate the values and culture of a firm?

Which of the following consolidates information regarding required tasks and skills in a format that is helpful for determining training requirements?

Succession planning is a type of management development program that focuses on planning and filling lower and middle-management positions.

The on-the-job method of ________ involves give lower-level executives firsthand experience in working on actual problems.

Providing learning content on demand through cell phones and laptops is known as mobile learning.

Research suggests that most firms evaluate their training programs by measuring the reactions of participants.

With a lifelong learning account, employers and employees can contribute money that can be used by employees to attend school.

Which of the following training methods is most frequently used by employers?

Which form of on-the-job training usually involves having a learner study under the tutelage of a master craftsperson?

A structured process by which people become skilled workers through a combination of classroom instruction and on-the-job training is called ________.

Tyler, a new accounts representative at Martin Marketing, is learning the job by actually doing job-related tasks such as contacting customers. Tyler is most likely participating in ________.

Performance analysis is a detailed study of a job to determine what specific skills the job requires.

A graphic model that presents a precise overview of the knowledge, skills, and behaviors someone would need to perform a job well is known as a(n)________.

What is the second step in the ADDIE training process?

Which of the following terms refers to a set of instructions, diagrams, or similar methods available at the job site to guide the worker?

Lewin's change process consists of unfreezing, moving, and refreezing.

Mark Caffrey, vice president of sales at Samson Pharmaceuticals, manages a sales team of ten employees. Members of Mark's sales force vary in experience level. Four members of the sales team have worked at Samson for less than one year. The other six salespeople have been with Samson anywhere from three to seven years. Mark recently received the annual sales report and noticed that sales have been dropping steadily over the last year. Mark is considering the idea of providing training to his sales team as a way to boost sales. Which of the following most likely undermines the argument that the drop in Samson's sales can be solved through training?

Organizational development interventions in the area of human resource management most likely involve changing a firm's formal structure.

________ training is a method in which trainees learn on actual or simulated equipment but are trained away from the job.