Question 1

What is the first step in the ADDIE training process?

Accepted Answer

A) assessing the program's successes 
B) appraising the program's budget 
C) analyzing the training need 
D) acquiring training materials 
A) assessing the program's successes 
B) appraising the program's budget 
C) analyzing the training need 
D) acquiring training materials

Question 2

Both action learning and management games require trainees to work in groups. In a brief essay, explain the similarities and differences between the two management development techniques.

Accepted Answer

Action learning programs give managers a

Question 3

Wells Fargo and Company is a financial services firm that provides banking, insurance, and mortgage services at 10,000 stores nationwide. Wells Fargo offers its employees many professional development opportunities such as training programs and tuition reimbursement. Wells Fargo executives are considering the expansion of the firm's existing training programs after employees have expressed strong interest in the idea. Which of the following, if true, best supports the argument that Wells Fargo should integrate computer simulations into its training program for bank tellers?

Accepted Answer

A) The Wells Fargo intranet-based learning portal provides employees with access to a variety of training courses. 
B) Wells Fargo is one of the few financial institutions to require all employees to participate in at least 30 hours of training each year. 
C) Wells Fargo bank tellers use electronic performance support systems to assist them with handling complicated bank transactions. 
D) Employee surveys indicate that many Wells Fargo bank tellers are uncertain about the best methods for handling angry customers. 
A) The Wells Fargo intranet-based learning portal provides employees with access to a variety of training courses. 
B) Wells Fargo is one of the few financial institutions to require all employees to participate in at least 30 hours of training each year. 
C) Wells Fargo bank tellers use electronic performance support systems to assist them with handling complicated bank transactions. 
D) Employee surveys indicate that many Wells Fargo bank tellers are uncertain about the best methods for handling angry customers.

Question 4

Mario hopes to be promoted to the head of his department next year. In the meantime, he has been assigned to spend a year as an assistant to the current department head. Which type of training is most likely being used in this example?

Accepted Answer

A) job rotation 
B) job instruction 
C) coaching method 
D) informal learning 
A) job rotation 
B) job instruction 
C) coaching method 
D) informal learning

Question 5

MTR Enterprises failed to provide adequate safety training to one of its employees. As a result, the employee harmed a customer. A court would most likely find MTR liable for ________.

Accepted Answer

A) discrimination 
B) negligent training 
C) occupational fraud 
D) hazardous training 
A) discrimination 
B) negligent training 
C) occupational fraud 
D) hazardous training

Question 6

Surveys estimate that as much as X% of what employees learn on the job they learn through informal means.

Accepted Answer

A) 10% 
B) 50% 
C) 80% 
D) 95% 
A) 10% 
B) 50% 
C) 80% 
D) 95%

Question 7

The purpose of a current training needs analysis is to ensure that critical employees receive adequate training and development for future positions with the firm.

Accepted Answer

A) True 
 B)False

Question 8

When designing a training evaluation study, most firms prefer to use a time series design instead of a controlled experiment because the time series design correlates change to training while the controlled experiment cannot.

Accepted Answer

A) True 
 B)False

Question 9

Hiring highly-skilled employees with great potential eliminates the need to provide orientation and training.

Accepted Answer

A) True 
 B)False

Question 10

Amy, an accounting supervisor, has been asked to provide training for her subordinates about new tax laws. In order to motivate the individuals who attend her training session, Amy should most likely do all of the following EXCEPT ________.

Accepted Answer

A) use as many visual aids as possible during the session 
B) provide an overview of the material to be covered 
C) use new terminology and technical concepts 
D) give information in logical, meaningful sections 
A) use as many visual aids as possible during the session 
B) provide an overview of the material to be covered 
C) use new terminology and technical concepts 
D) give information in logical, meaningful sections

Question 11

All of the following are on-the-job training methods used for managerial positions EXCEPT ________.

Accepted Answer

A) job rotation 
B) action learning 
C) case study method 
D) understudy approach 
A) job rotation 
B) action learning 
C) case study method 
D) understudy approach

Question 12

Which of the following terms refers to a teaching method that uses special collaboration software to enable multiple remote learners to participate in live audio and visual discussions via a PC or laptop?

Accepted Answer

A) computer simulation 
B) virtual classroom 
C) intelligent tutoring system 
D) learning portal 
A) computer simulation 
B) virtual classroom 
C) intelligent tutoring system 
D) learning portal

Question 13

Eric is in a group with five other management trainees at Coca-Cola. Eric's group is competing against other management trainees at the firm in a simulated marketplace. Each group must decide how much to spend on advertising and how many products to manufacture over the next three years. In which of the following activities is Eric most likely participating?

Accepted Answer

A) on-demand learning 
B) apprenticeship training 
C) management games 
D) behavior modeling 
A) on-demand learning 
B) apprenticeship training 
C) management games 
D) behavior modeling

Question 14

All of the following topics are typically addressed during employee orientation EXCEPT ________.

Accepted Answer

A) employee benefits 
B) personnel policies 
C) work behavior expectations 
D) wage curves 
A) employee benefits 
B) personnel policies 
C) work behavior expectations 
D) wage curves

Question 15

Apprenticeship training is a step-by-step self-learning method which uses a textbook, computer, or the Internet.

Accepted Answer

A) True 
 B)False

Question 16

The methods used to give new or present employees the skills they need to perform their jobs are called ________.

Accepted Answer

A) orientation 
B) training 
C) development 
D) management 
A) orientation 
B) training 
C) development 
D) management

Question 17

All of the following are literacy training methods used by employers EXCEPT ________.

Accepted Answer

A) providing computerized simulations 
B) assigning writing exercises to employees 
C) holding math and reading classes at work 
D) sending employees to adult education classes 
A) providing computerized simulations 
B) assigning writing exercises to employees 
C) holding math and reading classes at work 
D) sending employees to adult education classes

Question 18

Survey research and team building are technostructural organizational development techniques.

Accepted Answer

A) True 
 B)False

Question 19

________ is a detailed study of the job to determine what specific skills the job requires.

Accepted Answer

A) Needs analysis 
B) Task analysis 
C) Training strategy 
D) Development planning 
A) Needs analysis 
B) Task analysis 
C) Training strategy 
D) Development planning

Question 20

Describe elements of computer-based training and why it can be effective.

Accepted Answer

Computer-based training refers to traini

What is the first step in the ADDIE training process?

Both action learning and management games require trainees to work in groups. In a brief essay, explain the similarities and differences between the two management development techniques.

Mario hopes to be promoted to the head of his department next year. In the meantime, he has been assigned to spend a year as an assistant to the current department head. Which type of training is most likely being used in this example?

MTR Enterprises failed to provide adequate safety training to one of its employees. As a result, the employee harmed a customer. A court would most likely find MTR liable for ________.

Surveys estimate that as much as X% of what employees learn on the job they learn through informal means.

The purpose of a current training needs analysis is to ensure that critical employees receive adequate training and development for future positions with the firm.

When designing a training evaluation study, most firms prefer to use a time series design instead of a controlled experiment because the time series design correlates change to training while the controlled experiment cannot.

Hiring highly-skilled employees with great potential eliminates the need to provide orientation and training.

Amy, an accounting supervisor, has been asked to provide training for her subordinates about new tax laws. In order to motivate the individuals who attend her training session, Amy should most likely do all of the following EXCEPT ________.

All of the following are on-the-job training methods used for managerial positions EXCEPT ________.

Which of the following terms refers to a teaching method that uses special collaboration software to enable multiple remote learners to participate in live audio and visual discussions via a PC or laptop?

All of the following topics are typically addressed during employee orientation EXCEPT ________.

Apprenticeship training is a step-by-step self-learning method which uses a textbook, computer, or the Internet.

The methods used to give new or present employees the skills they need to perform their jobs are called ________.

All of the following are literacy training methods used by employers EXCEPT ________.

Survey research and team building are technostructural organizational development techniques.

________ is a detailed study of the job to determine what specific skills the job requires.

Describe elements of computer-based training and why it can be effective.

Introduction to Human Resource Management

Equal Opportunity and the Law

Human Resource Management Strategy and Analysis

Job Analysis and the Talent Management Process

Personnel Planning and Recruiting

Employee Testing and Selection

Interviewing Candidates

Performance Management and Appraisal

Employee Retention, Engagement, and Careers

Establishing Strategic Pay Plans

Pay for Performance and Financial Incentives

Benefits and Services

Building Positive Employee Relations

Labor Relations and Collective Bargaining

Safety, Health, and Risk Management

Managing Global Human Resources

Managing Human Resources in Small and Entrepreneurial Firms

Filters

Exam 8: Training and Developing Employees

What is the first step in the ADDIE training process?

Both action learning and management games require trainees to work in groups. In a brief essay, explain the similarities and differences between the two management development techniques.

Mario hopes to be promoted to the head of his department next year. In the meantime, he has been assigned to spend a year as an assistant to the current department head. Which type of training is most likely being used in this example?

MTR Enterprises failed to provide adequate safety training to one of its employees. As a result, the employee harmed a customer. A court would most likely find MTR liable for ________.

Surveys estimate that as much as X% of what employees learn on the job they learn through informal means.

The purpose of a current training needs analysis is to ensure that critical employees receive adequate training and development for future positions with the firm.

When designing a training evaluation study, most firms prefer to use a time series design instead of a controlled experiment because the time series design correlates change to training while the controlled experiment cannot.

Hiring highly-skilled employees with great potential eliminates the need to provide orientation and training.

Amy, an accounting supervisor, has been asked to provide training for her subordinates about new tax laws. In order to motivate the individuals who attend her training session, Amy should most likely do all of the following EXCEPT ________.

All of the following are on-the-job training methods used for managerial positions EXCEPT ________.

Which of the following terms refers to a teaching method that uses special collaboration software to enable multiple remote learners to participate in live audio and visual discussions via a PC or laptop?

All of the following topics are typically addressed during employee orientation EXCEPT ________.

Apprenticeship training is a step-by-step self-learning method which uses a textbook, computer, or the Internet.

The methods used to give new or present employees the skills they need to perform their jobs are called ________.

All of the following are literacy training methods used by employers EXCEPT ________.

Survey research and team building are technostructural organizational development techniques.

________ is a detailed study of the job to determine what specific skills the job requires.

Describe elements of computer-based training and why it can be effective.

Introduction to Human Resource Management

Equal Opportunity and the Law

Human Resource Management Strategy and Analysis

Job Analysis and the Talent Management Process

Personnel Planning and Recruiting

Employee Testing and Selection

Interviewing Candidates

Performance Management and Appraisal

Employee Retention, Engagement, and Careers

Establishing Strategic Pay Plans

Pay for Performance and Financial Incentives

Benefits and Services

Building Positive Employee Relations

Labor Relations and Collective Bargaining

Safety, Health, and Risk Management

Managing Global Human Resources

Managing Human Resources in Small and Entrepreneurial Firms

Filters