Exam 8: Training and Developing Employees

Which of the following is a systematic method for teaching job skills that involves presenting questions or facts, allowing the person to respond, and giving the learner immediate feedback on the accuracy of his or her answers?

Travel agents at Apollo Travel Services follow a computer program that displays question prompts and dialogue boxes with travel policies as the agent enters information about the consumer's travel plans. This is an example of a(n)________.

In a brief essay, discuss how mobile devices, such as iPhones, are used by firms to facilitate employee training.

Trainees should be provided adequate practice and be allowed to work at their own pace during a training session in order to ________.

________ is an approach to organizational change in which the employees formulate the change that's required and implement it.

Management games are considered an effective training tool because trainees are actively involved, and the activities help trainees focus on planning and solving problems.

________ identifies the training employees will need to fill future jobs.

Which of the following enables management trainees to work full-time analyzing and solving problems in other departments?

Attitude surveys, employee diaries, tests, and performance appraisals are tools for conducting a performance analysis.

United Airlines utilizes a checklist of things that pilots should do prior to take-off and landing. This checklist is an example of a(n)________.

Wells Fargo and Company is a financial services firm that provides banking, insurance, and mortgage services at 10,000 stores nationwide. Wells Fargo offers its employees many professional development opportunities such as training programs and tuition reimbursement. Wells Fargo executives are considering the expansion of the firm's existing training programs after employees have expressed strong interest in the idea. Which of the following, if true, best supports the argument that Wells Fargo should use intelligent tutoring systems to provide training for loan officers?

The most common aspects measured when evaluating training are participants' reactions to the program, what the trainees learned from the program, and to what extent their on-the-job behavior or results changed as a result of the program.

Which of the following terms refers to a formal method for testing the effectiveness of a training program?

Which of the following involves a trainer in a central location teaching groups of employees at remote locations over cable broadband lines or the Internet?

________ are special software tools that support Internet training by helping employers identify training needs, and to schedule, deliver, assess, and manage the online training itself.

The process of verifying that there is a performance deficiency and determining if such deficiencies should be corrected through training or through some other means is called ________.

Employee orientation programs range from brief, informal introductions to lengthy, formal courses.

All of the following are types of on-the-job training EXCEPT ________.

Training sessions should be half-day or three-fourths day in length rather than a full day, because the learning curve goes down late in the day.

Any attempt to improve managerial performance by imparting knowledge, changing attitudes, or increasing skills is called ________.