Question 1

Which of the following has the LEAST effect on empowerment?

Accepted Answer

A) Leaders trust in employees 
B) Locus of control 
C) Relevant skills and knowledge 
D) Learning orientation culture 
E) Job autonomy 
A) Leaders trust in employees 
B) Locus of control 
C) Relevant skills and knowledge 
D) Learning orientation culture 
E) Job autonomy

Question 2

Self-leadership calls for employees to engage in negative self-talk to help them recognize their limitations.

Accepted Answer

A) True 
 B)False

Question 3

According to the self-leadership model, positive self-talk

Accepted Answer

A) represents the most important way to monitor our own performance. 
B) must occur only after the task has been accomplished. 
C) should never be practiced on the job. 
D) improves self-efficacy and employee motivation. 
E) occurs when employees are unable to control their own behaviour on the job. 
A) represents the most important way to monitor our own performance. 
B) must occur only after the task has been accomplished. 
C) should never be practiced on the job. 
D) improves self-efficacy and employee motivation. 
E) occurs when employees are unable to control their own behaviour on the job.

Question 4

A rubber recycling plant employed 150 unskilled and relatively low-paid production employees. Although employees were unhappy about their pay levels as well as noise and heat in the plant, most had high seniority because there were many other employment opportunities in the community. To motivate the workforce, the new plant manager decided to enrich the production jobs by giving
them a wider variety of tasks to perform and giving them more autonomy regarding when they performed those tasks. However, rather than increase job performance, the changes resulted in more complaints from employees, higher absenteeism due to stress and a slight increase in turnover.
Based on your knowledge of job design, explain why these results may have occurred.

Accepted Answer

This question addresses the contingencie

Question 5

Mental imagery is one of the most beneficial outcomes of job enrichment

Accepted Answer

A) True 
 B)False

Question 6

All of the following tend to increase the quality of work performed, EXCEPT

Accepted Answer

A) job rotation. 
B) job specialization and job rotation. 
C) natural grouping of tasks into one job. 
D) job enrichment. 
E) job specialization. 
A) job rotation. 
B) job specialization and job rotation. 
C) natural grouping of tasks into one job. 
D) job enrichment. 
E) job specialization.

Question 7

Self-leadership includes several elements, including

Accepted Answer

A) autonomy and gainsharing. 
B) job specialization and self-reinforcement. 
C) task identity and task significance. 
D) positive self-talk and personal goal setting. 
E) job evaluation and self-monitoring. 
A) autonomy and gainsharing. 
B) job specialization and self-reinforcement. 
C) task identity and task significance. 
D) positive self-talk and personal goal setting. 
E) job evaluation and self-monitoring.

Question 8

Describe the two information processing demands known as task variability and task analyzability.

Accepted Answer

One of the information processing demand

Question 9

A mid-sized city introduced a reward system whereby employees would find ways to reduce costs and increase work efficiency. Every employee would receive a portion of the surplus budget resulting from these cost savings. This city is using:

Accepted Answer

A) Team-based synergy. 
B) a commission system. 
C) a share option plan. 
D) a gainsharing plan. 
E) a piece-rate plan. 
A) Team-based synergy. 
B) a commission system. 
C) a share option plan. 
D) a gainsharing plan. 
E) a piece-rate plan.

Question 10

Mental imagery helps us to anticipate and work out solutions to potential obstacles in our work.

Accepted Answer

A) True 
 B)False

Question 11

Scientific management is the process of systematically dividing work into its smallest possible elements and standardizing work activities to achieve maximum efficiency.

Accepted Answer

A) True 
 B)False

Question 12

When only subjective sources of information about an employee's performance are available, companies should rely on multiple sources of information.

Accepted Answer

A) True 
 B)False

Question 13

Which of the following is LEAST likely to create an ownership culture?

Accepted Answer

A) Piece rate plans 
B) Gainsharing plans 
C) Employee stock ownership plans 
D) Stock option plans 
E) Commissions 
A) Piece rate plans 
B) Gainsharing plans 
C) Employee stock ownership plans 
D) Stock option plans 
E) Commissions

Question 14

Which of the following statements about mental imagery is FALSE?

Accepted Answer

A) Mental imagery is part of constructive thought patterns in self-leadership. 
B) Mental imagery is one of the critical psychological states in the job characteristics model. 
C) Mental imagery involves mentally practicing the task. 
D) Mental imagery usually occurs before self-reinforcement. 
E) Mental imagery involves visualizing successful completion of the task. 
A) Mental imagery is part of constructive thought patterns in self-leadership. 
B) Mental imagery is one of the critical psychological states in the job characteristics model. 
C) Mental imagery involves mentally practicing the task. 
D) Mental imagery usually occurs before self-reinforcement. 
E) Mental imagery involves visualizing successful completion of the task.

Question 15

Which of the following job design strategies tends to increase work efficiency?

Accepted Answer

A) Job enrichment 
B) Job specialization 
C) Job reduction 
D) Job rotation 
E) Job enlargement 
A) Job enrichment 
B) Job specialization 
C) Job reduction 
D) Job rotation 
E) Job enlargement

Question 16

How might job specialization adversely affect employee attitudes and motivation?

Accepted Answer

Some jobs-such as scanning grocery items

Question 17

Self-leadership suggests that goals should be set by the employee's supervisor with or without the employee's involvement.

Accepted Answer

A) True 
 B)False

Question 18

In self-leadership, constructive thought patterns include

Accepted Answer

A) empowerment and enrichment 
B) personal goal setting and self-monitoring 
C) gainsharing 
D) self-talk and mental imagery 
E) job rotation and job enrichment 
A) empowerment and enrichment 
B) personal goal setting and self-monitoring 
C) gainsharing 
D) self-talk and mental imagery 
E) job rotation and job enrichment

Question 19

A cable TV company redesigned jobs so that one employee interacts directly with customers, connects and disconnects their cable service, installs their special services, and collects overdue accounts in an assigned area. Previously, each task was performed by a different person and the customer interacted only with someone at head office. This change is an example of:

Accepted Answer

A) introducing job rotation. 
B) increasing job specialization. 
C) increasing job enrichment by establishing client relationships. 
D) encouraging self-reinforcement. 
E) None of the answers apply. 
A) introducing job rotation. 
B) increasing job specialization. 
C) increasing job enrichment by establishing client relationships. 
D) encouraging self-reinforcement. 
E) None of the answers apply.

Question 20

Employees are more likely to feel empowered in jobs where they experience self-determination and meaning.

Accepted Answer

A) True 
 B)False

Which of the following has the LEAST effect on empowerment?

Self-leadership calls for employees to engage in negative self-talk to help them recognize their limitations.

According to the self-leadership model, positive self-talk

Mental imagery is one of the most beneficial outcomes of job enrichment

All of the following tend to increase the quality of work performed, EXCEPT

Self-leadership includes several elements, including

Describe the two information processing demands known as task variability and task analyzability.

A mid-sized city introduced a reward system whereby employees would find ways to reduce costs and increase work efficiency. Every employee would receive a portion of the surplus budget resulting from these cost savings. This city is using:

Mental imagery helps us to anticipate and work out solutions to potential obstacles in our work.

Scientific management is the process of systematically dividing work into its smallest possible elements and standardizing work activities to achieve maximum efficiency.

When only subjective sources of information about an employee's performance are available, companies should rely on multiple sources of information.

Which of the following is LEAST likely to create an ownership culture?

Which of the following statements about mental imagery is FALSE?

Which of the following job design strategies tends to increase work efficiency?

How might job specialization adversely affect employee attitudes and motivation?

Self-leadership suggests that goals should be set by the employee's supervisor with or without the employee's involvement.

In self-leadership, constructive thought patterns include

Employees are more likely to feel empowered in jobs where they experience self-determination and meaning.

Introduction to the Field of Organizational Behaviour

Individual Behaviour

Perceiving Ourselves and Others in Organizations

Workplace Emotions

Foundations of Employee Motivation

Decision Making and Creativity

Team Dynamics

Communicating in Organizations

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters

Exam 6: Applied Performance Practices

Which of the following has the LEAST effect on empowerment?

Self-leadership calls for employees to engage in negative self-talk to help them recognize their limitations.

According to the self-leadership model, positive self-talk

Mental imagery is one of the most beneficial outcomes of job enrichment

All of the following tend to increase the quality of work performed, EXCEPT

Self-leadership includes several elements, including

Describe the two information processing demands known as task variability and task analyzability.

A mid-sized city introduced a reward system whereby employees would find ways to reduce costs and increase work efficiency. Every employee would receive a portion of the surplus budget resulting from these cost savings. This city is using:

Mental imagery helps us to anticipate and work out solutions to potential obstacles in our work.

Scientific management is the process of systematically dividing work into its smallest possible elements and standardizing work activities to achieve maximum efficiency.

When only subjective sources of information about an employee's performance are available, companies should rely on multiple sources of information.

Which of the following is LEAST likely to create an ownership culture?

Which of the following statements about mental imagery is FALSE?

Which of the following job design strategies tends to increase work efficiency?

How might job specialization adversely affect employee attitudes and motivation?

Self-leadership suggests that goals should be set by the employee's supervisor with or without the employee's involvement.

In self-leadership, constructive thought patterns include

Employees are more likely to feel empowered in jobs where they experience self-determination and meaning.

Introduction to the Field of Organizational Behaviour

Individual Behaviour

Perceiving Ourselves and Others in Organizations

Workplace Emotions

Foundations of Employee Motivation

Decision Making and Creativity

Team Dynamics

Communicating in Organizations

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters