Exam 6: Applied Performance Practices

Your supervisor has been reading about self-leadership and is intrigued by the concept. Discuss how she can encourage self-leadership and which conditions would make self-leadership more likely to occur.

Steelweld, a car parts manufacturer, pays employees a higher hourly rate as they learn to operate more parts of the work process. Employees earn $10 per hour when they are hired and they can earn up to $20 per hour if they master all 12 work units in the production process. Steelweld is applying which of these reward systems?

A profit-sharing plan is a performance measurement system that rewards people based on several factors.

Research suggests that men and women differ in their attitudes towards money.

Research suggests that job enlargement increases employee motivation.

Task identity is the main job characteristic related to job enrichment

Before meeting a new client, a salesperson visualizes the experience of meeting the person and effectively answering some of the challenging questions the client might ask. This activity is an example of:

Work quality tends to increase with

A gainsharing plan

A government agency enriched the jobs of customer service assistants (CSAs) by giving them more autonomy and responsibility for clients in a specific geographic area. Previously, CSAs had limited autonomy and would serve clients based on random assignment. Although these changes clearly enriched the jobs, many of the CSAs were neither more motivated nor satisfied after the changes. These negative results likely occurred because:

Skill-based pay plans:

When jobs are highly interdependent, employers should

Performance tends to decrease at very high levels of task specialization because

Job enrichment tends to increase the quality of products or services.

Most gainsharing plans

Scientific management includes which of the following?

Empowerment does which of the following?

Task identity is the degree to which the job has a substantial impact on the organization and/or larger society.

Some critics argue that financial rewards discourage creativity and distract employees from the meaningfulness of the work itself.

Companies should use individual-level performance-based pay when jobs are highly interdependent.