Exam 6: Customer-Driven Marketing Strategy: Creating Value for Target Customers
Exam 1: Marketing: Creating and Capturing Customer Value142 Questions
Exam 2: Company and Marketing Strategy: Partnering to Build Customer Engagement, value and Relationships163 Questions
Exam 3: The Marketplace and Customers: Analysing the Environment163 Questions
Exam 4: Marketing Analytics: Gaining Customer Insights172 Questions
Exam 5: Buyer Behaviour: Understanding Consumer and Business Buyers167 Questions
Exam 6: Customer-Driven Marketing Strategy: Creating Value for Target Customers191 Questions
Exam 7: Products, services and Brands: Offering Customer Value173 Questions
Exam 8: New Products: Developing and Managing Innovation172 Questions
Exam 9: Pricing: Capturing Customer Value167 Questions
Exam 10: Placement: Customer Value Fulfilment147 Questions
Exam 11: Communicating Customer Value: Advertising and Public Relations172 Questions
Exam 12: Personal Selling and Sales Promotion: Creating Value in Relationships174 Questions
Exam 13: Direct and Digital Marketing: Interactivity and Fulfilment133 Questions
Exam 14: Sustainable Marketing: Social Responsibility, ethics and Legal Compliance166 Questions
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Today,the low cost of setting up shop ________ makes it even more profitable to serve very small niches.
Free
(Multiple Choice)
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Correct Answer:
C
To encourage responsible advertising,the Australian Association of National Advertisers (AANA)publishes a ________.
Free
(Short Answer)
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Correct Answer:
Code of Ethics
The division of buyers into groups based on their social class,life-style or personality characteristics is ________ segmentation.
Free
(Multiple Choice)
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Correct Answer:
B
When the market segments your company is targeting can be effectively reached and served,these segments are ________.
(Multiple Choice)
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The answer to the customer's question,'Why should I buy your brand?' is found in the ________.
(Multiple Choice)
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Demographic variables are so frequently used in market segmentation because they ________.
(Multiple Choice)
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As in consumer segmentation,many marketers believe that ________ and ________ provide the best basis for segmenting business markets.
(Multiple Choice)
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Demographic segmentation uses different marketing approaches for different time periods of people's lives and different family situations.
(True/False)
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The ________ makes it more profitable to serve minuscule niches.
(Short Answer)
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Consumers can show their allegiance to brands,stores or companies.Marketers can use this information to segment consumers by ________.
(Multiple Choice)
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For market segments to be useful,they must be measurable,accessible,substantial,and actionable.
(True/False)
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Marketers must be careful to guard against ________ when using age and life-cycle segmentation.
(Multiple Choice)
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________ marketing tailors brands and promotions to the needs and wants of specific cities,neighbourhoods and even stores.
(Multiple Choice)
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The Restaurant and Catering Association of Australia (RCAA)recently carried out a segmentation analysis of the fine dining segment.This analysis revealed five distinct segments based on a number of key dining-out motivations including: (1)Convenience / ease (e.g. ,not having to prepare own food);(2)Socialising (e.g. ,catching up with friends / family);(3)To mark celebrations or special events or occasions (e.g. ,birthdays,anniversaries);(4)Rewards (e.g. ,for adults and children);(5)Social development for children (e.g. ,how to act appropriately in a public arena);and (6)Networking for business.A summary profile of the largest segment reads as follows: 'This segment,accounts for 36 per cent of all those who dine at fine restaurants.They have a pragmatic attitude to dining out,appreciate dining out,exhibit frequent dining out behaviour,seek value,do not need a reason to dine out and instead are often involved in informal dining occasions'.The RCAA's segmentation analysis is most likely to be based on which approach?
(Multiple Choice)
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Because Cruise Ships International currently has limited financial and personnel resources,it should avoid concentrated or niche marketing until resources are again substantial.
(True/False)
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The geographic segmentation assumption that consumers in nations close to one another will have many common behaviours and traits.
(True/False)
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Markets can be segmented into groups of nonusers,ex-users,potential users,first-time users and regular users of a product.This method of segmentation is called ________.
(Multiple Choice)
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In ________ marketing,an organisation ignores market segment differences and creates a single offer for the whole market.
(Short Answer)
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What competitive positioning strategy can attack a more-for-more strategy by introducing a brand offering with comparable quality at a lower price?
(Multiple Choice)
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