Question 1

The body of the report ________.

Accepted Answer

A) summarizes the writer's key points 
B) establishes the tone and the writer's relationship with the audience 
C) introduces the subject matter and indicates why it is important 
D) brings all the action items together in one place 
E) interprets the information gathered during investigation 
A) summarizes the writer's key points 
B) establishes the tone and the writer's relationship with the audience 
C) introduces the subject matter and indicates why it is important 
D) brings all the action items together in one place 
E) interprets the information gathered during investigation

Question 2

Moreno has created an extensive report about travel expense trends at the optical firm Eurovison.She has included the list of secondary sources that she has consulted in the supplementary part of the report.This part of the supplement is known as the ________.

Accepted Answer

A) appendix 
B) source list 
C) index 
D) reference 
E) bibliography 
A) appendix 
B) source list 
C) index 
D) reference 
E) bibliography

Question 3

To help today's time-pressed readers find what they're looking for and stay on track as they navigate through your documents,first,________.

Accepted Answer

A) show how one idea is related to another 
B) write clear headings and subheadings that let readers follow the structure of your document 
C) use plenty of transitions to tie together ideas 
D) include preview sections to help readers get ready for new information 
E) write review sections after a body of material to summarize key points 
A) show how one idea is related to another 
B) write clear headings and subheadings that let readers follow the structure of your document 
C) use plenty of transitions to tie together ideas 
D) include preview sections to help readers get ready for new information 
E) write review sections after a body of material to summarize key points

Question 4

Use flowcharts for visual appeal and to show exact appearances.

Accepted Answer

A) True 
 B)False

Question 5

Review of arguments,reader benefits,and the merits of your approach are generally included in the ________ of the proposal.

Accepted Answer

A) introduction 
B) background 
C) body 
D) close 
E) scope 
A) introduction 
B) background 
C) body 
D) close 
E) scope

Question 6

List at least three strategies for increasing the formality of your writing in business reports.

Accepted Answer

(Student answers may vary)
To make your

Question 7

Tables are ideal when your audience ________.

Accepted Answer

A) wants to cover the most important information briefly at first and then gradually reveal successive layers of detail 
B) needs information that would be either difficult or tedious to handle in the main text 
C) needs elements in the images to be arranged symmetrically around a central axis 
D) wants the stronger and weaker elements to be distributed unevenly 
E) wants to use similar page templates and formatting options 
A) wants to cover the most important information briefly at first and then gradually reveal successive layers of detail 
B) needs information that would be either difficult or tedious to handle in the main text 
C) needs elements in the images to be arranged symmetrically around a central axis 
D) wants the stronger and weaker elements to be distributed unevenly 
E) wants to use similar page templates and formatting options

Question 8

When writing a report,the introduction includes the background which ________.

Accepted Answer

A) describes what will and won't be covered in the report 
B) describes the benchmarks for evaluating options and alternatives 
C) discusses potential courses of action 
D) reviews the historical conditions or factors that led up to the report 
E) discusses the primary and secondary sources consulted and methods used 
A) describes what will and won't be covered in the report 
B) describes the benchmarks for evaluating options and alternatives 
C) discusses potential courses of action 
D) reviews the historical conditions or factors that led up to the report 
E) discusses the primary and secondary sources consulted and methods used

Question 9

To help ensure that your content fits the same style as the rest of the wiki,use ________.

Accepted Answer

A) the sandbox 
B) the safebox 
C) page templates and other formatting options 
D) screencasts 
E) the inverted pyramid style 
A) the sandbox 
B) the safebox 
C) page templates and other formatting options 
D) screencasts 
E) the inverted pyramid style

Question 10

A(n)________ is a brief overview (one page or less)of a report's most important points.

Accepted Answer

A) screencast 
B) sandbox 
C) appendix 
D) synopsis 
E) letter of transmittal 
A) screencast 
B) sandbox 
C) appendix 
D) synopsis 
E) letter of transmittal

Question 11

Mark has been asked to reduce chartjunk on the company website so that it looks more organized and less cluttered.Mark should ________.

Accepted Answer

A) adapt a formal visual balance and arrange items symmetrically 
B) adapt an informal visual balance and arrange items unevenly 
C) remove the decorative elements that are irrelevant 
D) only use 3-dimensional bar charts to maintain consistency 
E) restrict the usage of graphs and charts 
A) adapt a formal visual balance and arrange items symmetrically 
B) adapt an informal visual balance and arrange items unevenly 
C) remove the decorative elements that are irrelevant 
D) only use 3-dimensional bar charts to maintain consistency 
E) restrict the usage of graphs and charts

Question 12

Which of the following is true about adapting reports and proposals to the audience?

Accepted Answer

A) If you don't know your audience, it is better to use an informal tone to make a start. 
B) To make the tone formal, speak to readers in the first person, refer to them as you, and refer to yourself as I. 
C) Communicating with people in other cultures often calls for more formality in reports. 
D) To make the tone more informal, emphasize objectivity, avoid personal opinions, and build your argument on provable facts. 
E) Include informal elements such as humor and casual language as they translate well from one culture to another and are good ice-breakers. 
A) If you don't know your audience, it is better to use an informal tone to make a start. 
B) To make the tone formal, speak to readers in the first person, refer to them as you, and refer to yourself as I. 
C) Communicating with people in other cultures often calls for more formality in reports. 
D) To make the tone more informal, emphasize objectivity, avoid personal opinions, and build your argument on provable facts. 
E) Include informal elements such as humor and casual language as they translate well from one culture to another and are good ice-breakers.

Question 13

Jimmy is the assistant manager at a leading computer hardware manufacturing firm.He needs to illustrate the company's sales in the past quarter.Which of the following visual choices will be most effective?

Accepted Answer

A) line chart 
B) flowchart 
C) tag cloud 
D) pie chart 
E) bar chart 
A) line chart 
B) flowchart 
C) tag cloud 
D) pie chart 
E) bar chart

Question 14

If a team uses wikis to collaborate on a report,the editing and upgrading of information should be done by ________.

Accepted Answer

A) anyone in the organization 
B) the collaborating members 
C) only the manager of the team 
D) professional website developers 
E) only the member who created the particular wiki 
A) anyone in the organization 
B) the collaborating members 
C) only the manager of the team 
D) professional website developers 
E) only the member who created the particular wiki

Question 15

Jamie needs to prepare a report for an upcoming meeting with prospective clients.He wants to include a "road map" of the report to help readers understand what is coming in the report and why the information is included.Which of the following content elements is applicable here?

Accepted Answer

A) purpose 
B) scope 
C) body 
D) organization 
E) methods 
A) purpose 
B) scope 
C) body 
D) organization 
E) methods

Question 16

To allow you to control how your document is displayed on your audience's computer,deliver the document ________.

Accepted Answer

A) using data visualization 
B) in PDF format 
C) in word processor format 
D) using screencasts 
E) through wikis 
A) using data visualization 
B) in PDF format 
C) in word processor format 
D) using screencasts 
E) through wikis

Question 17

When a writer is discussing the factors beyond his/her control that affect report quality,he/she is determining the ________.

Accepted Answer

A) authorization 
B) purpose 
C) scope 
D) background 
E) limitations 
A) authorization 
B) purpose 
C) scope 
D) background 
E) limitations

Question 18

List and describe at least three of the primary types of visuals that can be used in presentations and the communication tasks they are best-suited for.

Accepted Answer

Tables can be used to present detailed,s

Question 19

Karen is aware that the introduction for a report depends on the nature and length of the report,the circumstances under which she is writing it,and her relationship with the audience.If she is trying to determine what is and what isn't covered in the report,she is ascertaining ________.

Accepted Answer

A) authorization 
B) purpose 
C) scope 
D) background 
E) sources 
A) authorization 
B) purpose 
C) scope 
D) background 
E) sources

Question 20

Diagrams that contain enough visual and textual information to function as independent documents are sometimes called ________.

Accepted Answer

A) tag clouds 
B) clusters 
C) infographics 
D) surface charts 
E) histograms 
A) tag clouds 
B) clusters 
C) infographics 
D) surface charts 
E) histograms

The body of the report ________.

Moreno has created an extensive report about travel expense trends at the optical firm Eurovison.She has included the list of secondary sources that she has consulted in the supplementary part of the report.This part of the supplement is known as the ________.

To help today's time-pressed readers find what they're looking for and stay on track as they navigate through your documents,first,________.

Use flowcharts for visual appeal and to show exact appearances.

Review of arguments,reader benefits,and the merits of your approach are generally included in the ________ of the proposal.

List at least three strategies for increasing the formality of your writing in business reports.

Tables are ideal when your audience ________.

When writing a report,the introduction includes the background which ________.

To help ensure that your content fits the same style as the rest of the wiki,use ________.

A(n)________ is a brief overview (one page or less)of a report's most important points.

Mark has been asked to reduce chartjunk on the company website so that it looks more organized and less cluttered.Mark should ________.

Which of the following is true about adapting reports and proposals to the audience?

Jimmy is the assistant manager at a leading computer hardware manufacturing firm.He needs to illustrate the company's sales in the past quarter.Which of the following visual choices will be most effective?

If a team uses wikis to collaborate on a report,the editing and upgrading of information should be done by ________.

Jamie needs to prepare a report for an upcoming meeting with prospective clients.He wants to include a "road map" of the report to help readers understand what is coming in the report and why the information is included.Which of the following content elements is applicable here?

To allow you to control how your document is displayed on your audience's computer,deliver the document ________.

When a writer is discussing the factors beyond his/her control that affect report quality,he/she is determining the ________.

List and describe at least three of the primary types of visuals that can be used in presentations and the communication tasks they are best-suited for.

Karen is aware that the introduction for a report depends on the nature and length of the report,the circumstances under which she is writing it,and her relationship with the audience.If she is trying to determine what is and what isn't covered in the report,she is ascertaining ________.

Diagrams that contain enough visual and textual information to function as independent documents are sometimes called ________.

Understanding Business Communication in Todays Workplace

Mastering Team Skills and Interpersonal Communication

Planning Business Messages

Writing Business Messages

Completing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Understanding and Planning Reports and Proposals

Developing Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Filters

Exam 11: Writing and Completing Reports and Proposals

The body of the report ________.

Moreno has created an extensive report about travel expense trends at the optical firm Eurovison.She has included the list of secondary sources that she has consulted in the supplementary part of the report.This part of the supplement is known as the ________.

To help today's time-pressed readers find what they're looking for and stay on track as they navigate through your documents,first,________.

Use flowcharts for visual appeal and to show exact appearances.

Review of arguments,reader benefits,and the merits of your approach are generally included in the ________ of the proposal.

List at least three strategies for increasing the formality of your writing in business reports.

Tables are ideal when your audience ________.

When writing a report,the introduction includes the background which ________.

To help ensure that your content fits the same style as the rest of the wiki,use ________.

A(n)________ is a brief overview (one page or less)of a report's most important points.

Mark has been asked to reduce chartjunk on the company website so that it looks more organized and less cluttered.Mark should ________.

Which of the following is true about adapting reports and proposals to the audience?

Jimmy is the assistant manager at a leading computer hardware manufacturing firm.He needs to illustrate the company's sales in the past quarter.Which of the following visual choices will be most effective?

If a team uses wikis to collaborate on a report,the editing and upgrading of information should be done by ________.

Jamie needs to prepare a report for an upcoming meeting with prospective clients.He wants to include a "road map" of the report to help readers understand what is coming in the report and why the information is included.Which of the following content elements is applicable here?

To allow you to control how your document is displayed on your audience's computer,deliver the document ________.

When a writer is discussing the factors beyond his/her control that affect report quality,he/she is determining the ________.

List and describe at least three of the primary types of visuals that can be used in presentations and the communication tasks they are best-suited for.

Karen is aware that the introduction for a report depends on the nature and length of the report,the circumstances under which she is writing it,and her relationship with the audience.If she is trying to determine what is and what isn't covered in the report,she is ascertaining ________.

Diagrams that contain enough visual and textual information to function as independent documents are sometimes called ________.

Understanding Business Communication in Todays Workplace

Mastering Team Skills and Interpersonal Communication

Planning Business Messages

Writing Business Messages

Completing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Understanding and Planning Reports and Proposals

Developing Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Filters