Question 1

If you are using the indirect approach in your report,the introduction provides a preview of the main idea.

Accepted Answer

A) True 
 B)False

Question 2

Carl has been asked to create an informal balance in the visual aspects of his organization's website.The aim is to make the website look dynamic and engaging.Therefore,Carl should ________.

Accepted Answer

A) depict items in contrasting colors, such as red and blue or black and white 
B) emphasize similarities and make color differences more subtle 
C) make sure he follows visual unparallelism 
D) not distribute elements evenly, but still see that there is a balance maintained overall 
E) make sure that elements in the images are arranged symmetrically around a central point or axis 
A) depict items in contrasting colors, such as red and blue or black and white 
B) emphasize similarities and make color differences more subtle 
C) make sure he follows visual unparallelism 
D) not distribute elements evenly, but still see that there is a balance maintained overall 
E) make sure that elements in the images are arranged symmetrically around a central point or axis

Question 3

All formal reports do not have a title fly because it is optional.

Accepted Answer

A) True 
 B)False

Question 4

The appendix of the report usually includes ________.

Accepted Answer

A) discussion and analyses of potential courses of action 
B) facts, statistical evidence, and trends 
C) procedures or steps in a process 
D) supporting reasons for conclusions or recommendations 
E) additional information or less important details 
A) discussion and analyses of potential courses of action 
B) facts, statistical evidence, and trends 
C) procedures or steps in a process 
D) supporting reasons for conclusions or recommendations 
E) additional information or less important details

Question 5

When integrating texts and visuals,a(n)________ helps readers "decode" the visual by explaining what various colors,symbols,or other design choices mean.

Accepted Answer

A) tag cloud 
B) legend 
C) title 
D) caption 
E) appendix 
A) tag cloud 
B) legend 
C) title 
D) caption 
E) appendix

Question 6

A line chart ________.

Accepted Answer

A)  illustrates trends over time or plots the relationship of two variables 
B) portrays numbers with the height or length of its rectangular bars 
C) shows the relative frequency of terms 
D) is used to show how the parts of a whole are distributed 
E) illustrates a sequence of events from start to finish 
A)  illustrates trends over time or plots the relationship of two variables 
B) portrays numbers with the height or length of its rectangular bars 
C) shows the relative frequency of terms 
D) is used to show how the parts of a whole are distributed 
E) illustrates a sequence of events from start to finish

Question 7

The wiki environment should ________.

Accepted Answer

A) allow uploading copyrighted material 
B) not allow robust disagreements 
C) implement different page templates and formatting options 
D) use monotonous language 
E) encourage discussions 
A) allow uploading copyrighted material 
B) not allow robust disagreements 
C) implement different page templates and formatting options 
D) use monotonous language 
E) encourage discussions

Question 8

Elements of authorization,such as "When,how,and by whom the report was authorized; who wrote it; and when it was submitted" should be a part of the body of the report.

Accepted Answer

A) True 
 B)False

Question 9

Simon has to create a long formal proposal.However,he is aware that today's readers are pressed for time and need help finding what they are looking for.To help the readers' navigation needs,Simon should ________.

Accepted Answer

A) limit previews and reviews 
B) create shorter paragraphs 
C) make good use of heading and links 
D) put additional information in the appendix 
E) exclude transitions 
A) limit previews and reviews 
B) create shorter paragraphs 
C) make good use of heading and links 
D) put additional information in the appendix 
E) exclude transitions

Question 10

Review the merits of your approach in the introduction of the proposal.

Accepted Answer

A) True 
 B)False

Question 11

If you are creating a new wiki,think through your long-term purpose carefully because ________.

Accepted Answer

A) wikis cannot be created for a one-time project, like creating reports 
B) modification of wikis is unrestricted, anybody can make changes 
C) you need to set what rules and guidelines you will establish to guide the growth of the wiki 
D) wikis don't need any security measures, since it is accessible by anyone 
E) wikis have to be an ongoing project, such as maintaining "help" files for a software program 
A) wikis cannot be created for a one-time project, like creating reports 
B) modification of wikis is unrestricted, anybody can make changes 
C) you need to set what rules and guidelines you will establish to guide the growth of the wiki 
D) wikis don't need any security measures, since it is accessible by anyone 
E) wikis have to be an ongoing project, such as maintaining "help" files for a software program

Question 12

The letter of authorization is a "cover letter" that introduces the report and can include scope,methods,limitations,highlights of the report; offers to provide follow-on information or assistance; and acknowledges help received while preparing the report.

Accepted Answer

A) True 
 B)False

Question 13

The introduction of a proposal describes the problem you intend to solve or the opportunity you want to pursue,along with your suggested solution.However,proposal introductions can vary depending on whether the proposal is internal or external,direct or indirect,and most obviously when it is solicited or unsolicited.Which of the following proposal introductions would strengthen the argument that a solicited proposal should be direct in order to garner interest?

Accepted Answer

A) If you are an entrepreneur based out of your garage, or a work-from-home mother, a good home office will give you the necessary edge to stay focused at your tasks. So, we at JWS Remodeling Solutions would be happy to convert your existing living room into a home office according to your specifications, in the shortest possible time. 
B) JWS Remodeling Solutions would be happy to convert your existing living room area into a home office according to the specifications mentioned in your request. As part of our early bird offer, you will receive a 10 percent discount on the quoted price. We can begin work on November 23 and we'll complete the project by December 15th. That is a week faster than requested. 
C) JWS Remodeling Solutions has been in the business of helping entrepreneurs create better work places for the past two years. We would be happy to convert your existing living room area into a home office, in the shortest possible time, thanks to the revolutionary technology of interlocking rivets. As a bonus, it also helps save space! 
D) JWS Remodeling Solutions would be happy to convert your existing living room area into a home office. Our construction approach is unique. We provide a full staff of licensed tradespeople and schedule our projects in a manner that seamlessly links the different stages of the project. 
E) We understand that every effort counts in the struggle against global warming, and that is why all our materials are sourced from recycling plants and from renewable resources which have the lowest carbon footprint. JWS Remodeling Solutions would be happy to convert your existing living room area into a home office according to the specifications that you requested. 
A) If you are an entrepreneur based out of your garage, or a work-from-home mother, a good home office will give you the necessary edge to stay focused at your tasks. So, we at JWS Remodeling Solutions would be happy to convert your existing living room into a home office according to your specifications, in the shortest possible time. 
B) JWS Remodeling Solutions would be happy to convert your existing living room area into a home office according to the specifications mentioned in your request. As part of our early bird offer, you will receive a 10 percent discount on the quoted price. We can begin work on November 23 and we'll complete the project by December 15th. That is a week faster than requested. 
C) JWS Remodeling Solutions has been in the business of helping entrepreneurs create better work places for the past two years. We would be happy to convert your existing living room area into a home office, in the shortest possible time, thanks to the revolutionary technology of interlocking rivets. As a bonus, it also helps save space! 
D) JWS Remodeling Solutions would be happy to convert your existing living room area into a home office. Our construction approach is unique. We provide a full staff of licensed tradespeople and schedule our projects in a manner that seamlessly links the different stages of the project. 
E) We understand that every effort counts in the struggle against global warming, and that is why all our materials are sourced from recycling plants and from renewable resources which have the lowest carbon footprint. JWS Remodeling Solutions would be happy to convert your existing living room area into a home office according to the specifications that you requested.

Question 14

Erin has been asked to maintain a "live" website.Therefore,she needs to ________.

Accepted Answer

A) use the inverted pyramid style 
B) maintain outdated information on the website in chronological order 
C) keep adding fresh content and deleting content that is out of date or no longer relevant to the organization's target audience 
D) write effective headings and links that serve for both site navigation and content skimming 
E) adapt her content for a global audience 
A) use the inverted pyramid style 
B) maintain outdated information on the website in chronological order 
C) keep adding fresh content and deleting content that is out of date or no longer relevant to the organization's target audience 
D) write effective headings and links that serve for both site navigation and content skimming 
E) adapt her content for a global audience

Question 15

The ________ of a report is the last opportunity to make your message strong,clear and compelling.

Accepted Answer

A) opening 
B) body 
C) close 
D) opening and body 
E) preview 
A) opening 
B) body 
C) close 
D) opening and body 
E) preview

Question 16

When you're designing graphics for your documents,add number of colors,design elements and decorative elements to increase readability even if they don't add relevant information.

Accepted Answer

A) True 
 B)False

Question 17

James is preparing an analytical report-specifically a troubleshooting report-using the direct approach.Such straight-forward reports generally need to ________.

Accepted Answer

A) discuss the problem and purpose in the body 
B) state conclusions or recommendations in the introduction 
C) use the introduction of the report to provide evidence and support 
D) discuss background in the body of the report 
E) reserve conclusions or recommendations for the body 
A) discuss the problem and purpose in the body 
B) state conclusions or recommendations in the introduction 
C) use the introduction of the report to provide evidence and support 
D) discuss background in the body of the report 
E) reserve conclusions or recommendations for the body

Question 18

Kylie works in the U.S branch of a leading software company and is preparing a business report that will be sent to their colleagues in Japan.Which of the following elements should she be careful about?

Accepted Answer

A) monotonous writing 
B) impersonal journalism 
C) humor 
D) formal language 
E) length of the report 
A) monotonous writing 
B) impersonal journalism 
C) humor 
D) formal language 
E) length of the report

Question 19

To create clear,effective tables ________.

Accepted Answer

A) always use screencasts 
B) use common units and identify them 
C) document the source of the data within the table 
D) include chartjunk 
E) use different templates and formatting options to make the content more dynamic 
A) always use screencasts 
B) use common units and identify them 
C) document the source of the data within the table 
D) include chartjunk 
E) use different templates and formatting options to make the content more dynamic

Question 20

Anita is an HR executive and needs to illustrate the positions held and functions of people in her company to the new employees.Which of the following will be the most effective here?

Accepted Answer

A) organization chart 
B) clustering 
C) surface chart 
D) data visualization 
E) flowchart 
A) organization chart 
B) clustering 
C) surface chart 
D) data visualization 
E) flowchart

If you are using the indirect approach in your report,the introduction provides a preview of the main idea.

Carl has been asked to create an informal balance in the visual aspects of his organization's website.The aim is to make the website look dynamic and engaging.Therefore,Carl should ________.

All formal reports do not have a title fly because it is optional.

The appendix of the report usually includes ________.

When integrating texts and visuals,a(n)________ helps readers "decode" the visual by explaining what various colors,symbols,or other design choices mean.

A line chart ________.

The wiki environment should ________.

Elements of authorization,such as "When,how,and by whom the report was authorized; who wrote it; and when it was submitted" should be a part of the body of the report.

Simon has to create a long formal proposal.However,he is aware that today's readers are pressed for time and need help finding what they are looking for.To help the readers' navigation needs,Simon should ________.

Review the merits of your approach in the introduction of the proposal.

If you are creating a new wiki,think through your long-term purpose carefully because ________.

The letter of authorization is a "cover letter" that introduces the report and can include scope,methods,limitations,highlights of the report; offers to provide follow-on information or assistance; and acknowledges help received while preparing the report.

Erin has been asked to maintain a "live" website.Therefore,she needs to ________.

The ________ of a report is the last opportunity to make your message strong,clear and compelling.

When you're designing graphics for your documents,add number of colors,design elements and decorative elements to increase readability even if they don't add relevant information.

James is preparing an analytical report-specifically a troubleshooting report-using the direct approach.Such straight-forward reports generally need to ________.

Kylie works in the U.S branch of a leading software company and is preparing a business report that will be sent to their colleagues in Japan.Which of the following elements should she be careful about?

To create clear,effective tables ________.

Anita is an HR executive and needs to illustrate the positions held and functions of people in her company to the new employees.Which of the following will be the most effective here?

Understanding Business Communication in Todays Workplace

Mastering Team Skills and Interpersonal Communication

Planning Business Messages

Writing Business Messages

Completing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Understanding and Planning Reports and Proposals

Developing Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Filters

Exam 11: Writing and Completing Reports and Proposals

If you are using the indirect approach in your report,the introduction provides a preview of the main idea.

Carl has been asked to create an informal balance in the visual aspects of his organization's website.The aim is to make the website look dynamic and engaging.Therefore,Carl should ________.

All formal reports do not have a title fly because it is optional.

The appendix of the report usually includes ________.

When integrating texts and visuals,a(n)________ helps readers "decode" the visual by explaining what various colors,symbols,or other design choices mean.

A line chart ________.

The wiki environment should ________.

Elements of authorization,such as "When,how,and by whom the report was authorized; who wrote it; and when it was submitted" should be a part of the body of the report.

Simon has to create a long formal proposal.However,he is aware that today's readers are pressed for time and need help finding what they are looking for.To help the readers' navigation needs,Simon should ________.

Review the merits of your approach in the introduction of the proposal.

If you are creating a new wiki,think through your long-term purpose carefully because ________.

The letter of authorization is a "cover letter" that introduces the report and can include scope,methods,limitations,highlights of the report; offers to provide follow-on information or assistance; and acknowledges help received while preparing the report.

Erin has been asked to maintain a "live" website.Therefore,she needs to ________.

The ________ of a report is the last opportunity to make your message strong,clear and compelling.

When you're designing graphics for your documents,add number of colors,design elements and decorative elements to increase readability even if they don't add relevant information.

James is preparing an analytical report-specifically a troubleshooting report-using the direct approach.Such straight-forward reports generally need to ________.

Kylie works in the U.S branch of a leading software company and is preparing a business report that will be sent to their colleagues in Japan.Which of the following elements should she be careful about?

To create clear,effective tables ________.

Anita is an HR executive and needs to illustrate the positions held and functions of people in her company to the new employees.Which of the following will be the most effective here?

Understanding Business Communication in Todays Workplace

Mastering Team Skills and Interpersonal Communication

Planning Business Messages

Writing Business Messages

Completing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Understanding and Planning Reports and Proposals

Developing Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Filters