Exam 7: Writing Routine and Positive Messages

You are Manager,Customer Services,at Famous Watches.You have received a complaint from a customer stating that his watch has stopped working ever since the time he wore it when he went diving.This particular model,though water resistant,cannot be worn when underwater.This information is clearly given-with graphics-on the reverse of the watch,in the user manual enclosed with the product,and on the packaging.However,in order to build goodwill,the company decides to provide free service and parts to repair the watch.Draft an email to the customer,communicating the company's decision,making up any details that you may need.

Which of the following is a guideline for granting claims and requests for adjustment when the customer is at fault?

Which of the following is a guideline for granting claims and requests for adjustment when your company is at fault?

As an expert in business communication,you realize that the following closing line in Roza's message is not likely to be effective: "I want my money to be returned at the earliest.I have bought several products from Kian in the past but will not do so again if this matter is not resolved satisfactorily." Which of the following statements would best replace these lines?

In order to write a successful news release,you should ________.

When explaining and justifying multiple requests or questions in the body of your message,you should ________.

When writing recommendation letters,you should ________.

The body of a request for recommendations should ________.

A ________ is a specialized document used to share information with the news media.

Which of the following is true about social media releases?

Routine replies and positive messages should close with ________.

When sending a request for printed recommendation,you should always ________.

Which of the following would be most effective as the body for a message from a customer service executive of Weaver Designs to the customer,granting the claim?

When writing recommendation letters you should ________.

Requests for recommendations and references are routine,so you can open your message by clearly stating why the recommendation is required.

When using the body of your message to explain multiple requests,start with the most important request.

A traditional press release should ________.

What are the points to be kept in mind when developing a message asking for a recommendation?

You are developing a routine request asking the sales personnel in your team to submit their sales figures for the month.Which of the following would most effectively close your message?

While writing messages making a claim or requesting adjustments,open with a clear and calm statement of the problem along with your request.