Exam 1: Introduction to Operations Management

Goods-producing organizations are not involved in service activities.

Some companies attempt to maximize the revenue they receive from fixed operating capacity by influencing demands through price manipulation. This is an example of:

Technology choices can have a major impact on:

Service typically involves a much higher degree of customer contact than manufacturing.

Which of the following most involves coordinating the activities among all the elements of the business including its suppliers and distributors?

Operations, marketing, and finance function independently of each other in most organizations.

Lean production systems incorporate the advantages of both mass production and craft production.

Measurement of productivity in service is more straightforward than in manufacturing since it is not necessary to take into account the cost of materials.

A systems approach emphasizes interrelationships among subsystems, but its main theme is that the whole is greater than the sum of its individual parts.

The optimal solutions produced by quantitative techniques should always be evaluated in terms of the larger framework.

Assembly lines improved productivity by using interchangeable parts and craft production.

Measurements taken at various points in the transformation process for control purposes are called:

If one organization is better able than most to respond to changes in demands or opportunities, we say that organization exhibits higher:

Product design and process selection are examples of _______ decisions.

Many operations management decisions can be described as trade-offs.

Dealing with the fact that certain aspects of any management situation are more important than others is called:

Operations managers are responsible for assessing consumer wants and needs and selling and promoting the organization's goods or services.

Most people encounter operations only in profit-making organizations.

In their chief role of _________, operations managers exert considerable influence over the degree to which the goals and objectives of the organization are realized.

Which one of the following would not generally be classified under the heading of transformation?