Question 1

Making plans for how products that have reached the end of their useful lives will be dealt with is the primary subject of:

Accepted Answer

A)  cradle-to-grave assessment. 
B)  end-of-life programs. 
C)  life-cycle analysis. 
D)  three R's programs. 
E)  process mapping. 
A)  cradle-to-grave assessment. 
B)  end-of-life programs. 
C)  life-cycle analysis. 
D)  three R's programs. 
E)  process mapping.

Question 2

Robust design describes a product that will perform satisfactorily so long as it is used in a very narrow range of conditions.

Accepted Answer

A) True 
 B)False

Question 3

Delayed differentiation and modular design are tactics for mass customization.

Accepted Answer

A) True 
 B)False

Question 4

Reliability of an overall system is a function of the reliability of the individual components of the system.

Accepted Answer

A) True 
 B)False

Question 5

Standardization can at times lead to serious difficulties and competitive struggles, particularly when systems are running under different conditions.

Accepted Answer

A) True 
 B)False

Question 6

Which of these pairs of functions would tend to be affected most dramatically by a product or service redesign?

Accepted Answer

A)  Operations and Accounting 
B)  Marketing and Operations 
C)  Finance and Human Resources 
D)  Engineering and Accounting 
E)  Finance and Engineering 
A)  Operations and Accounting 
B)  Marketing and Operations 
C)  Finance and Human Resources 
D)  Engineering and Accounting 
E)  Finance and Engineering

Question 7

One of these is not a characteristic of a well-designed service system:

Accepted Answer

A)  user friendly 
B)  robust 
C)  distributed computer networks 
D)  cost effective 
E)  easy to sustain 
A)  user friendly 
B)  robust 
C)  distributed computer networks 
D)  cost effective 
E)  easy to sustain

Question 8

A formal way to ensure customer requirements are factored into the product and service development process is:

Accepted Answer

A)  consumer surveys. 
B)  quality function deployment. 
C)  focus groups. 
D)  the Delphi technique. 
E)  a sales/marketing matrix. 
A)  consumer surveys. 
B)  quality function deployment. 
C)  focus groups. 
D)  the Delphi technique. 
E)  a sales/marketing matrix.

Question 9

Concurrent engineering brings people concerned with manufacturing into the design phase earlier than in the "over-the-wall" approach.

Accepted Answer

A) True 
 B)False

Question 10

One motivation for an organization to redesign its product or service is to avoid the alternative of downsizing the organization.

Accepted Answer

A) True 
 B)False

Question 11

Incorporating design for disassembly principles in product design helps firms with ___________ design issues.

Accepted Answer

A)  legal 
B)  social 
C)  reuse 
D)  reverse engineering 
E)  reengineering 
A)  legal 
B)  social 
C)  reuse 
D)  reverse engineering 
E)  reengineering

Question 12

Reliability refers to the ability of a product to perform its intended function under normal conditions.

Accepted Answer

A) True 
 B)False

Question 13

The research and development activity which starts after positive research results are available and attempts to turn these results into useful commercial applications is:

Accepted Answer

A)  basic research. 
B)  applied research. 
C)  development. 
D)  redesign. 
E)  commercial research. 
A)  basic research. 
B)  applied research. 
C)  development. 
D)  redesign. 
E)  commercial research.

Question 14

Service design generally differs from product design in which of the following ways?

Accepted Answer

A)  Service design tends to focus on tangible factors. 
B)  There is less latitude in detecting and correcting errors prior to delivery. 
C)  There is a lesser requirement to be aware of competitors' offerings. 
D)  There is less visibility to customers. 
E)  There is no difference. 
A)  Service design tends to focus on tangible factors. 
B)  There is less latitude in detecting and correcting errors prior to delivery. 
C)  There is a lesser requirement to be aware of competitors' offerings. 
D)  There is less visibility to customers. 
E)  There is no difference.

Question 15

Which of the following is not one of the phases of product design and development?

Accepted Answer

A)  Specify product specifications. 
B)  Conduct market test. 
C)  Specify process specifications. 
D)  Conduct design review. 
E)  Perform applied research. 
A)  Specify product specifications. 
B)  Conduct market test. 
C)  Specify process specifications. 
D)  Conduct design review. 
E)  Perform applied research.

Question 16

Service design often must take into account the degree of customer contact required.

Accepted Answer

A) True 
 B)False

Question 17

In the area of product and service design, the acronym CAD refers to:

Accepted Answer

A)  conceptually appropriate design. 
B)  computer-aided design. 
C)  commercial applications design. 
D)  competitive advantage design. 
E)  completely automated design. 
A)  conceptually appropriate design. 
B)  computer-aided design. 
C)  commercial applications design. 
D)  competitive advantage design. 
E)  completely automated design.

Question 18

Which of the following is not one of the 3 Rs?

Accepted Answer

A)  reuse 
B)  reduce 
C)  reposition 
D)  recycle 
E)  retrofit 
A)  reuse 
B)  reduce 
C)  reposition 
D)  recycle 
E)  retrofit

Question 19

Companies wanting to do business in the European Union must not sell products that contain recycled materials.

Accepted Answer

A) True 
 B)False

Question 20

Basic research is done with the expectation that discoveries will have near-term commercial application.

Accepted Answer

A) True 
 B)False

Exam 4: Product and Service Design

Making plans for how products that have reached the end of their useful lives will be dealt with is the primary subject of:

Robust design describes a product that will perform satisfactorily so long as it is used in a very narrow range of conditions.

Delayed differentiation and modular design are tactics for mass customization.

Reliability of an overall system is a function of the reliability of the individual components of the system.

Standardization can at times lead to serious difficulties and competitive struggles, particularly when systems are running under different conditions.

Which of these pairs of functions would tend to be affected most dramatically by a product or service redesign?

One of these is not a characteristic of a well-designed service system:

A formal way to ensure customer requirements are factored into the product and service development process is:

Concurrent engineering brings people concerned with manufacturing into the design phase earlier than in the "over-the-wall" approach.

One motivation for an organization to redesign its product or service is to avoid the alternative of downsizing the organization.

Incorporating design for disassembly principles in product design helps firms with ___________ design issues.

Reliability refers to the ability of a product to perform its intended function under normal conditions.

The research and development activity which starts after positive research results are available and attempts to turn these results into useful commercial applications is:

Service design generally differs from product design in which of the following ways?

Which of the following is not one of the phases of product design and development?

Service design often must take into account the degree of customer contact required.

In the area of product and service design, the acronym CAD refers to:

Which of the following is not one of the 3 Rs?

Companies wanting to do business in the European Union must not sell products that contain recycled materials.

Basic research is done with the expectation that discoveries will have near-term commercial application.

Introduction to Operations Management

Competitiveness

Forecasting

RELIABILITY – Static

Strategic Capacity Planning for Products and Services

Decision Theory– Static

Process Selection and Facility Layout

Work Design and Measurement

learning curve– Static

Location Planning and Analysis

The Transportation Model– Static

Management of Quality

Quality Control

Acceptance Sampling– Static

Aggregate Planning and Master Scheduling

MRP and ERP

Inventory Management

JIT and Lean Operations

Maintenance– Static

Supply Chain Management

Scheduling

Project Management

Management of Waiting Lines

Linear Programming

Filters