Question 1

The main forces that initiate product or service design or redesign are market opportunities or threats.

Accepted Answer

A) True 
 B)False

Question 2

Reliability can be improved by the use of backup components.

Accepted Answer

A) True 
 B)False

Question 3

Product life cycle management (PLM) incorporates all of the following except:

Accepted Answer

A)  Applied research 
B)  Product design and development. 
C)  Working with suppliers. 
D)  Managing warranties. 
E)  Strategies for product recycling. 
A)  Applied research 
B)  Product design and development. 
C)  Working with suppliers. 
D)  Managing warranties. 
E)  Strategies for product recycling.

Question 4

Which one of the following is not a factor of successful product and service design?

Accepted Answer

A)  Be aware of what the competitors are doing. 
B)  Be aware of what customers want. 
C)  Know what government regulations are. 
D)  Use computerized design techniques. 
E)  Know what new technologies are available. 
A)  Be aware of what the competitors are doing. 
B)  Be aware of what customers want. 
C)  Know what government regulations are. 
D)  Use computerized design techniques. 
E)  Know what new technologies are available.

Question 5

Product liability means that a manufacturer is liable for any injuries or damages caused by a faulty product because of poor workmanship or design.

Accepted Answer

A) True 
 B)False

Question 6

The process of dismantling and inspecting a competitor's new or revised product for the purpose of gleaning design ideas is called:

Accepted Answer

A)  design by imitation. 
B)  product analysis. 
C)  reverse engineering. 
D)  benchmarking. 
E)  disassembly. 
A)  design by imitation. 
B)  product analysis. 
C)  reverse engineering. 
D)  benchmarking. 
E)  disassembly.

Question 7

Research and development (R&D) refers to organized efforts that are directed toward increasing scientific knowledge and product (or process) innovation.

Accepted Answer

A) True 
 B)False

Question 8

Quality function deployment (QFD) is based on a set of standards which relate customer requirements to company capabilities.

Accepted Answer

A) True 
 B)False

Question 9

Designing for recycling helps facilitate:

Accepted Answer

A)  reduced legal liability. 
B)  compliance with regulatory environments. 
C)  increased product reliability. 
D)  reduced standardization costs. 
E)  better customer service. 
A)  reduced legal liability. 
B)  compliance with regulatory environments. 
C)  increased product reliability. 
D)  reduced standardization costs. 
E)  better customer service.

Question 10

One way to increase reliability is to:

Accepted Answer

A)  eliminate backup components. 
B)  improve preventive maintenance procedures. 
C)  increase mean repair time. 
D)  increase the number of independent components. 
E)  use a global supply chain. 
A)  eliminate backup components. 
B)  improve preventive maintenance procedures. 
C)  increase mean repair time. 
D)  increase the number of independent components. 
E)  use a global supply chain.

Question 11

The process of dismantling and inspecting a competitor's product to discover product improvement is called benchmarking.

Accepted Answer

A) True 
 B)False

Question 12

The process of dismantling and inspecting a competitor's product to discover improvements is called reverse engineering.

Accepted Answer

A) True 
 B)False

Question 13

Applied research is the major R&D effort of business organizations because of their desire for commercial applications.

Accepted Answer

A) True 
 B)False

Question 14

Which of the following statements about CAD is not true?

Accepted Answer

A)  It increases the productivity of designers. 
B)  It uses computer graphics. 
C)  It requires a good database. 
D)  Some systems permit engineering or cost analysis of proposed designs. 
E)  It is used successfully by all manufacturing companies. 
A)  It increases the productivity of designers. 
B)  It uses computer graphics. 
C)  It requires a good database. 
D)  Some systems permit engineering or cost analysis of proposed designs. 
E)  It is used successfully by all manufacturing companies.

Question 15

Mobile phones have evolved from devices intended to place and receive phone calls into handheld multimedia communications devices, but in the eyes of some customers these new features make the phones less desirable. This is an example of:

Accepted Answer

A)  robust design. 
B)  creeping featurism. 
C)  sustainable design. 
D)  quality function deployment. 
E)  component commonality. 
A)  robust design. 
B)  creeping featurism. 
C)  sustainable design. 
D)  quality function deployment. 
E)  component commonality.

Question 16

The term "degrees of newness" is associated with:

Accepted Answer

A)  average age of employees. 
B)  average length of time on the job. 
C)  total years of business experience. 
D)  degree of design change. 
E)  average age of the capital equipment. 
A)  average age of employees. 
B)  average length of time on the job. 
C)  total years of business experience. 
D)  degree of design change. 
E)  average age of the capital equipment.

Question 17

Concurrent engineering means that at least two engineers are involved in product design at the same time.

Accepted Answer

A) True 
 B)False

Question 18

Taguchi design methods involve identifying the optimal operating or environmental conditions for a given product.

Accepted Answer

A) True 
 B)False

Question 19

Global teams provide diversity while eliminating conflicts and miscommunication.

Accepted Answer

A) True 
 B)False

Question 20

Quality function deployment is a structured approach that guarantees that the highest-quality product or service will be designed.

Accepted Answer

A) True 
 B)False

Exam 4: Product and Service Design

The main forces that initiate product or service design or redesign are market opportunities or threats.

Reliability can be improved by the use of backup components.

Product life cycle management (PLM) incorporates all of the following except:

Which one of the following is not a factor of successful product and service design?

Product liability means that a manufacturer is liable for any injuries or damages caused by a faulty product because of poor workmanship or design.

The process of dismantling and inspecting a competitor's new or revised product for the purpose of gleaning design ideas is called:

Research and development (R&D) refers to organized efforts that are directed toward increasing scientific knowledge and product (or process) innovation.

Quality function deployment (QFD) is based on a set of standards which relate customer requirements to company capabilities.

Designing for recycling helps facilitate:

One way to increase reliability is to:

The process of dismantling and inspecting a competitor's product to discover product improvement is called benchmarking.

The process of dismantling and inspecting a competitor's product to discover improvements is called reverse engineering.

Applied research is the major R&D effort of business organizations because of their desire for commercial applications.

Which of the following statements about CAD is not true?

Mobile phones have evolved from devices intended to place and receive phone calls into handheld multimedia communications devices, but in the eyes of some customers these new features make the phones less desirable. This is an example of:

The term "degrees of newness" is associated with:

Concurrent engineering means that at least two engineers are involved in product design at the same time.

Taguchi design methods involve identifying the optimal operating or environmental conditions for a given product.

Global teams provide diversity while eliminating conflicts and miscommunication.

Quality function deployment is a structured approach that guarantees that the highest-quality product or service will be designed.

Introduction to Operations Management

Competitiveness

Forecasting

RELIABILITY – Static

Strategic Capacity Planning for Products and Services

Decision Theory– Static

Process Selection and Facility Layout

Work Design and Measurement

learning curve– Static

Location Planning and Analysis

The Transportation Model– Static

Management of Quality

Quality Control

Acceptance Sampling– Static

Aggregate Planning and Master Scheduling

MRP and ERP

Inventory Management

JIT and Lean Operations

Maintenance– Static

Supply Chain Management

Scheduling

Project Management

Management of Waiting Lines

Linear Programming

Filters