Exam 24: Management of Waiting Lines

A restaurant at a popular Colorado casino provides priority service to player's card holders. The restaurant has 10 tables or booths where customers may be seated. The service time (time a booth or table is occupied) averages 42 minutes once a party is seated. The customer arrival rate is 8 parties per hour, with the parties being equally divided between card holders and people without player's cards. What is the average time that parties without player's cards wait to be seated?

If a manager increases system utilization (assuming no change in the customer arrival rate) what happens to the customer waiting time?

A restaurant that implements a limited menu and a "no substitutions" policy during peak dining hours is practicing _____________ with respect to waiting-line management.

A multiple-channel system assumes that each server will have its own waiting line, and line changing is not permitted.