Question 1

In order to increase the ratio of outputs to inputs, a manager would have to ________.

Accepted Answer

A)  decrease the selling price 
B)  increase productivity 
C)  increase the quality of inputs 
D)  hire additional employees 
A)  decrease the selling price 
B)  increase productivity 
C)  increase the quality of inputs 
D)  hire additional employees B

Question 2

Which of the following is a key activity that the proposed control system should perform?

Accepted Answer

A)  organizational planning 
B)  organizational structuring 
C)  performance measurement 
D)  strategic planning 
A)  organizational planning 
B)  organizational structuring 
C)  performance measurement 
D)  strategic planning C

Question 3

Having a control system reduces the scope of employee empowerment and autonomy.

Accepted Answer

A) True 
 B)False  False

Question 4

Fraudulent filing of expense reports is an example of ________.

Accepted Answer

A)  employee theft 
B)  workplace piracy 
C)  workplace violence 
D)  privacy intrusion 
A)  employee theft 
B)  workplace piracy 
C)  workplace violence 
D)  privacy intrusion

Question 5

In a short essay explain feedforward, concurrent, and feedback controls and provide an example for each one.

Accepted Answer

Feedforward control is the most desirabl

Question 6

Mark wants to formulate a control process for the organization.What should be the first step in the control process?

Accepted Answer

A)  carrying out performance comparison 
B)  determining the actual performance 
C)  developing a benchmark 
D)  validating the performance standard 
A)  carrying out performance comparison 
B)  determining the actual performance 
C)  developing a benchmark 
D)  validating the performance standard

Question 7

________ is the final step in the management process, which provides a critical link back to ________.

Accepted Answer

A)  Organizing; planning 
B)  Planning; controlling 
C)  Controlling; planning 
D)  Leading; organizing 
A)  Organizing; planning 
B)  Planning; controlling 
C)  Controlling; planning 
D)  Leading; organizing

Question 8

Mark recommends that the managers at Statco should identify how and why performance has deviated beyond the acceptable range of variation, and then correct the source of the deviation.Here, Mark is recommending ________.

Accepted Answer

A)  bureaucratic control 
B)  immediate corrective action 
C)  basic corrective action 
D)  concurrent control 
A)  bureaucratic control 
B)  immediate corrective action 
C)  basic corrective action 
D)  concurrent control

Question 9

The control process assumes that ________.

Accepted Answer

A)  employees require clear directions from management 
B)  employees are under-qualified and require training 
C)  performance standards are already in place 
D)  employee monitoring costs are part and parcel of doing business 
A)  employees require clear directions from management 
B)  employees are under-qualified and require training 
C)  performance standards are already in place 
D)  employee monitoring costs are part and parcel of doing business

Question 10

An organization communicates openly to its employees about violent incidences in the workplace and what's being done to handle them.This is an example of a ________ control strategy.

Accepted Answer

A)  feedback 
B)  proactive 
C)  concurrent 
D)  feedforward 
A)  feedback 
B)  proactive 
C)  concurrent 
D)  feedforward

Question 11

Embezzlement and fraudulent filing of expenses are examples of employee theft.

Accepted Answer

A) True 
 B)False

Question 12

Basic corrective action corrects problems at once to get performance back on track.

Accepted Answer

A) True 
 B)False

Question 13

Which of the following management responsibilities determines if organizational goals are being achieved?

Accepted Answer

A)  designing the organization's structure 
B)  motivating employees 
C)  formulating business strategy 
D)  measuring firm performance 
A)  designing the organization's structure 
B)  motivating employees 
C)  formulating business strategy 
D)  measuring firm performance

Question 14

________ ratios measure how efficiently the firm is using its assets.

Accepted Answer

A)  Liquidity 
B)  Leverage 
C)  Profitability 
D)  Activity 
A)  Liquidity 
B)  Leverage 
C)  Profitability 
D)  Activity

Question 15

Identify three feedback control measures which would reduce work place violence.

Accepted Answer

The following could be used as feedback

Question 16

A service profit chain is the service sequence from employees to customers to profit.

Accepted Answer

A) True 
 B)False

Question 17

Deviations that exceed the acceptable range of variation become significant and need a manager's attention.

Accepted Answer

A) True 
 B)False

Question 18

Organizational effectiveness is a measure of how appropriate organizational goals are and how well those goals are being met.

Accepted Answer

A) True 
 B)False

Question 19

List and discuss four performance control tools used for monitoring and measuring organizational performance.

Accepted Answer

a∙Financial controls-one of the primary

Question 20

________ corrects the problem at once to get performance back on track.

Accepted Answer

A)  Basic corrective action 
B)  Immediate corrective action 
C)  Revision of standards 
D)  Revision of benchmarks 
A)  Basic corrective action 
B)  Immediate corrective action 
C)  Revision of standards 
D)  Revision of benchmarks

In order to increase the ratio of outputs to inputs, a manager would have to ________.

Which of the following is a key activity that the proposed control system should perform?

Having a control system reduces the scope of employee empowerment and autonomy.

Fraudulent filing of expense reports is an example of ________.

In a short essay explain feedforward, concurrent, and feedback controls and provide an example for each one.

Mark wants to formulate a control process for the organization.What should be the first step in the control process?

is the final step in the management process, which provides a critical link back to .

Mark recommends that the managers at Statco should identify how and why performance has deviated beyond the acceptable range of variation, and then correct the source of the deviation.Here, Mark is recommending ________.

The control process assumes that ________.

An organization communicates openly to its employees about violent incidences in the workplace and what's being done to handle them.This is an example of a ________ control strategy.

Embezzlement and fraudulent filing of expenses are examples of employee theft.

Basic corrective action corrects problems at once to get performance back on track.

Which of the following management responsibilities determines if organizational goals are being achieved?

________ ratios measure how efficiently the firm is using its assets.

Identify three feedback control measures which would reduce work place violence.

A service profit chain is the service sequence from employees to customers to profit.

Deviations that exceed the acceptable range of variation become significant and need a manager's attention.

Organizational effectiveness is a measure of how appropriate organizational goals are and how well those goals are being met.

List and discuss four performance control tools used for monitoring and measuring organizational performance.

________ corrects the problem at once to get performance back on track.

Management and Organizations

Understanding Management: Constraints and Challenges

Managing in a Global Environment

Managing Diversity

Managing Social Responsibility and Ethics

Managers As Decision Makers

Managing Change and Innovation

Foundations of Planning

Strategic Management

Basic Organizational Design

Adaptive Organizational Design

Managing Human Resources

Managing Teams

Understanding Individual Behavior

Managers and Communication

Motivating Employees

Managers As Leaders

Filters

Exam 10: Managerial Controls

In order to increase the ratio of outputs to inputs, a manager would have to ________.

Which of the following is a key activity that the proposed control system should perform?

Having a control system reduces the scope of employee empowerment and autonomy.

Fraudulent filing of expense reports is an example of ________.

In a short essay explain feedforward, concurrent, and feedback controls and provide an example for each one.

Mark wants to formulate a control process for the organization.What should be the first step in the control process?

________ is the final step in the management process, which provides a critical link back to ________.

Mark recommends that the managers at Statco should identify how and why performance has deviated beyond the acceptable range of variation, and then correct the source of the deviation.Here, Mark is recommending ________.

The control process assumes that ________.

An organization communicates openly to its employees about violent incidences in the workplace and what's being done to handle them.This is an example of a ________ control strategy.

Embezzlement and fraudulent filing of expenses are examples of employee theft.

Basic corrective action corrects problems at once to get performance back on track.

Which of the following management responsibilities determines if organizational goals are being achieved?

________ ratios measure how efficiently the firm is using its assets.

Identify three feedback control measures which would reduce work place violence.

A service profit chain is the service sequence from employees to customers to profit.

Deviations that exceed the acceptable range of variation become significant and need a manager's attention.

Organizational effectiveness is a measure of how appropriate organizational goals are and how well those goals are being met.

List and discuss four performance control tools used for monitoring and measuring organizational performance.

________ corrects the problem at once to get performance back on track.

Management and Organizations

Understanding Management: Constraints and Challenges

Managing in a Global Environment

Managing Diversity

Managing Social Responsibility and Ethics

Managers As Decision Makers

Managing Change and Innovation

Foundations of Planning

Strategic Management

Basic Organizational Design

Adaptive Organizational Design

Managing Human Resources

Managing Teams

Understanding Individual Behavior

Managers and Communication

Motivating Employees

Managers As Leaders

Filters

is the final step in the management process, which provides a critical link back to .