Exam 17: Motivating Employees
Which of the following is a framework for analyzing and designing jobs that identifies five primary core job dimensions, their interrelationships, and their impact on outcomes.
C
Research clearly indicates that the Theory Y manager is more effective in motivating employees than the Theory X manager.
False
How can managers use the job characteristics model (JCM) to design jobs?
The JCM provides specific guidance to managers for job design.These suggestions specify the types of changes that are most likely to lead to improvement in the five core job dimensions.
1.Combine tasks: Put fragmented tasks back together to form a new, larger work module (job enlargement) to increase skill variety and task identity.
2.Create natural work units: Design tasks that form an identifiable and meaningful whole to increase employee "ownership" of the work.Encourage employees to view their work as meaningful and important rather than as irrelevant and boring.
3.Establish client (external or internal) relationships: Whenever possible, establish direct relationships between workers and their clients to increase skill variety, autonomy, and feedback.
4.Expand jobs vertically: Vertical expansion gives employees responsibilities and controls that were formerly reserved for managers, which can increase employee autonomy.
5.Open feedback channels: Direct feedback lets employees know how well they're performing their jobs and whether their performance is improving or not.
Goal-setting theory assumes that an individual is committed to the goal.Commitment is most likely when ________.
Which of the following is true about motivating unique groups of workers?
According to the three-needs theory, the need for ________ is the need to make others behave in a way that they would not have behaved otherwise.
According to Maslow's hierarchy of needs theory, when an employer provides his employees health insurance, he is taking care of their ________ needs.
According to the three-needs theory, the need for ________ is the desire for friendly and close interpersonal relationships.
What is open-book management? How is it effective in motivating appropriate employee behavior?
"In jobs today, employees rely more and more on those around them for information, advice, and assistance." Which of the following approaches to job design best reflects this statement?
According to Herzberg's two-factor theory, which of the following is a hygiene factor?
Sarah is using the JCM to redesign jobs for her small team of writers.After carefully analyzing their jobs, she determines that while their jobs are high in skill variety, task identity, task significance, and autonomy, they receive little feedback about their work.Which of the following steps will enable Sarah to improve this aspect of their jobs?
You are acting as manager and mentor to Melanie, an employee who has been identified as a high achiever.Going by McClelland's three-needs theory, which of the following measures would best help you motivate Marsha to do her best?
________ refers to the horizontal expansion of a job by increasing job scope, or the number of different tasks required in a job and the frequency with which those tasks are repeated.
Which of the following needs is the highest in Maslow's hierarchy of needs theory?
________ justice is the perceived fairness of the amount and allocation of rewards among individuals.
Irene, CEO of a small company, strongly believes in Douglas McGregor's assumptions about human nature.Which of the following management practices is Irene most likely to favor to maximize employee motivation?
Which of the following needs is a lower-order need in Maslow's hierarchy of needs theory?
Research indicates that, for the most part, pay-for-performance programs show positive results.
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