Question 1

IT has significantly improved a manager's ability to monitor individual and team performance.

Accepted Answer

A) True 
 B)False  True

Question 2

For communication to be successful, meaning must be imparted and ________.

Accepted Answer

A)  received by the other person 
B)  force action from the receiver 
C)  feedback must be established 
D)  understood by the receiver 
A)  received by the other person 
B)  force action from the receiver 
C)  feedback must be established 
D)  understood by the receiver D

Question 3

Downward communication is communication that flows from a manager to employees.

Accepted Answer

A) True 
 B)False  True

Question 4

During the communication process, the message is converted to a symbolic form.This process is called ________.

Accepted Answer

A)  decoding 
B)  encoding 
C)  deciphering 
D)  expanding 
A)  decoding 
B)  encoding 
C)  deciphering 
D)  expanding

Question 5

What is the role of the informal communication network in organizations? How can managers ensure that this network is beneficial to the organization?

Accepted Answer

The informal organizational communicatio

Question 6

In which of the following cases is communication used to control employee behavior?

Accepted Answer

A)  Sandy tells Mitch that she's happy with the progress he's making. 
B)  Glenn lets Ann know that the deadline for her project has been postponed. 
C)  Jan informs Sara that she must follow the dress code at work. 
D)  Chris gives Jason tips on how to improve his performance. 
A)  Sandy tells Mitch that she's happy with the progress he's making. 
B)  Glenn lets Ann know that the deadline for her project has been postponed. 
C)  Jan informs Sara that she must follow the dress code at work. 
D)  Chris gives Jason tips on how to improve his performance.

Question 7

The letter from the vice president to the employees is an example of which type of organizational communication?

Accepted Answer

A)  horizontal 
B)  formal 
C)  lateral 
D)  informal 
A)  horizontal 
B)  formal 
C)  lateral 
D)  informal

Question 8

A(n) ________ occurs when the amount of data provided exceeds the recipient's processing capacity.

Accepted Answer

A)  perceptual barrier 
B)  information overload 
C)  conceptual block 
D)  physical barrier 
A)  perceptual barrier 
B)  information overload 
C)  conceptual block 
D)  physical barrier

Question 9

In communication, the process of decoding is performed by the receiver.

Accepted Answer

A) True 
 B)False

Question 10

The process through which the symbols of a message are translated by the receiver into a form that he or she can understand is called ________.

Accepted Answer

A)  decoding 
B)  encoding 
C)  reinstating 
D)  expanding 
A)  decoding 
B)  encoding 
C)  reinstating 
D)  expanding

Question 11

Discuss the two best-known types of nonverbal communication.Include a specific example of each type of nonverbal communication to support your answer.

Accepted Answer

An important part of interpersonal commu

Question 12

Filtering takes place when information exceeds the receiver's processing capacity.

Accepted Answer

A) True 
 B)False

Question 13

When Sam went to the human resource manager and applied for transfer to the new facility, he was participating in which type of organizational communication?

Accepted Answer

A)  formal 
B)  downward 
C)  horizontal 
D)  lateral 
A)  formal 
B)  downward 
C)  horizontal 
D)  lateral

Question 14

Which of the following is true for active listeners?

Accepted Answer

A)  They should avoid making eye contact and nodding as this will distract the speaker. 
B)  They should not interrupt the speaker, but should feel free to ask questions about the topic. 
C)  They should listen for full meaning and avoid paraphrasing what the speaker is saying. 
D)  Developing empathy for the speaker is not advised as it proves an emotional barrier to listening. 
A)  They should avoid making eye contact and nodding as this will distract the speaker. 
B)  They should not interrupt the speaker, but should feel free to ask questions about the topic. 
C)  They should listen for full meaning and avoid paraphrasing what the speaker is saying. 
D)  Developing empathy for the speaker is not advised as it proves an emotional barrier to listening.

Question 15

Selenius Inc.develops and tests software products.The work calls for a lot of collaboration among employees, who frequently brainstorm and bounce ideas off each other.Which of the following workplace designs will best suit Selenius' requirements?

Accepted Answer

A)  an open workplace 
B)  closed cubicles 
C)  high partitions 
D)  individual offices 
A)  an open workplace 
B)  closed cubicles 
C)  high partitions 
D)  individual offices

Question 16

________ communication keeps managers aware of how employees feel about their jobs, their coworkers, and the organization in general.

Accepted Answer

A)  Downward 
B)  Horizontal 
C)  Lateral 
D)  Upward 
A)  Downward 
B)  Horizontal 
C)  Lateral 
D)  Upward

Question 17

All electronic information is inadmissible in court.

Accepted Answer

A) True 
 B)False

Question 18

Alec is hired as a senior analyst at Tech Research Institute and is assigned to a project with four other researchers.He soon realizes that two of his teammates do not see eye-to-eye on many issues.Far from being solved, the situation escalates over the next couple of months.This bothers Alec a great deal because he is expected to coordinate his work with them.He decides to speak to his manager about the problem and seek his advice.In this example, communication is being used ________.

Accepted Answer

A)  informally 
B)  to control 
C)  to motivate 
D)  to inform 
A)  informally 
B)  to control 
C)  to motivate 
D)  to inform

Question 19

When a communication requires employees to follow their job description, or to comply with company policies, communication is being used to ________.

Accepted Answer

A)  control 
B)  motivate 
C)  provide a release for emotional expression 
D)  persuade 
A)  control 
B)  motivate 
C)  provide a release for emotional expression 
D)  persuade

Question 20

Active listeners avoid asking questions and making eye contact so that they don't distract the speaker.

Accepted Answer

A) True 
 B)False

IT has significantly improved a manager's ability to monitor individual and team performance.

For communication to be successful, meaning must be imparted and ________.

Downward communication is communication that flows from a manager to employees.

During the communication process, the message is converted to a symbolic form.This process is called ________.

What is the role of the informal communication network in organizations? How can managers ensure that this network is beneficial to the organization?

In which of the following cases is communication used to control employee behavior?

The letter from the vice president to the employees is an example of which type of organizational communication?

A(n) ________ occurs when the amount of data provided exceeds the recipient's processing capacity.

In communication, the process of decoding is performed by the receiver.

The process through which the symbols of a message are translated by the receiver into a form that he or she can understand is called ________.

Discuss the two best-known types of nonverbal communication.Include a specific example of each type of nonverbal communication to support your answer.

Filtering takes place when information exceeds the receiver's processing capacity.

When Sam went to the human resource manager and applied for transfer to the new facility, he was participating in which type of organizational communication?

Which of the following is true for active listeners?

Selenius Inc.develops and tests software products.The work calls for a lot of collaboration among employees, who frequently brainstorm and bounce ideas off each other.Which of the following workplace designs will best suit Selenius' requirements?

________ communication keeps managers aware of how employees feel about their jobs, their coworkers, and the organization in general.

All electronic information is inadmissible in court.

When a communication requires employees to follow their job description, or to comply with company policies, communication is being used to ________.

Active listeners avoid asking questions and making eye contact so that they don't distract the speaker.

Management and Organizations

Understanding Management: Constraints and Challenges

Managing in a Global Environment

Managing Diversity

Managing Social Responsibility and Ethics

Managers As Decision Makers

Managing Change and Innovation

Foundations of Planning

Strategic Management

Managerial Controls

Basic Organizational Design

Adaptive Organizational Design

Managing Human Resources

Managing Teams

Understanding Individual Behavior

Motivating Employees

Managers As Leaders

Filters

Exam 16: Managers and Communication

IT has significantly improved a manager's ability to monitor individual and team performance.

For communication to be successful, meaning must be imparted and ________.

Downward communication is communication that flows from a manager to employees.

During the communication process, the message is converted to a symbolic form.This process is called ________.

What is the role of the informal communication network in organizations? How can managers ensure that this network is beneficial to the organization?

In which of the following cases is communication used to control employee behavior?

The letter from the vice president to the employees is an example of which type of organizational communication?

A(n) ________ occurs when the amount of data provided exceeds the recipient's processing capacity.

In communication, the process of decoding is performed by the receiver.

The process through which the symbols of a message are translated by the receiver into a form that he or she can understand is called ________.

Discuss the two best-known types of nonverbal communication.Include a specific example of each type of nonverbal communication to support your answer.

Filtering takes place when information exceeds the receiver's processing capacity.

When Sam went to the human resource manager and applied for transfer to the new facility, he was participating in which type of organizational communication?

Which of the following is true for active listeners?

Selenius Inc.develops and tests software products.The work calls for a lot of collaboration among employees, who frequently brainstorm and bounce ideas off each other.Which of the following workplace designs will best suit Selenius' requirements?

________ communication keeps managers aware of how employees feel about their jobs, their coworkers, and the organization in general.

All electronic information is inadmissible in court.

When a communication requires employees to follow their job description, or to comply with company policies, communication is being used to ________.

Active listeners avoid asking questions and making eye contact so that they don't distract the speaker.

Management and Organizations

Understanding Management: Constraints and Challenges

Managing in a Global Environment

Managing Diversity

Managing Social Responsibility and Ethics

Managers As Decision Makers

Managing Change and Innovation

Foundations of Planning

Strategic Management

Managerial Controls

Basic Organizational Design

Adaptive Organizational Design

Managing Human Resources

Managing Teams

Understanding Individual Behavior

Motivating Employees

Managers As Leaders

Filters