Question 1

Which of the following statements about verbal communication is true?

Accepted Answer

A)  Verbal communication consists of giving physical attention to a communication partner. 
B)  Listening and reading are the modes by which verbal communication is sent. 
C)  Verbal communication consists of sounds, letters, words, pictures, and symbols. 
D)  In verbal communication, speaking and writing are both driven by sensing information. 
A)  Verbal communication consists of giving physical attention to a communication partner. 
B)  Listening and reading are the modes by which verbal communication is sent. 
C)  Verbal communication consists of sounds, letters, words, pictures, and symbols. 
D)  In verbal communication, speaking and writing are both driven by sensing information. C

Question 2

Briefly describe communication networks.

Accepted Answer

Individuals who do not rely on communication channels to communicate (and those who do) often use networks. Communication networks are formal and informal connections through which individuals use their relationships with others to send and receive messages. It is important to know that communication networks differ in terms of size, function, and centrality and dominance. Large networks that span an entire organization to send messages to all members of the organization are called "whole-system" networks. Small networks that link specific groups in the organization are called "clique" networks. Networks that are based on the personal relationships and contacts among individuals are called personal networks. Different communication networks serve different purposes. In dominant networks, one individual or group controls the flow of messages. Formal bureaucracies are dominant networks. A particularly strong informal network is the grapevine.

Question 3

Cynthia and Diane are the production managers in an organization. While making presentations during team meetings, Diane, who is more talkative, uses a wide range of facial expressions and shares her feelings and personal information. In contrast, Cynthia keeps her feelings private and limits discussions to business-related topics. Based on this description, it can be inferred that

Accepted Answer

A)  Diane is a passive listener. 
B)  Cynthia is a direct communicator. 
C)  Diane is an open communicator. 
D)  Cynthia is an interactive listener. 
A)  Diane is a passive listener. 
B)  Cynthia is a direct communicator. 
C)  Diane is an open communicator. 
D)  Cynthia is an interactive listener. C

Question 4

Stephen is a team leader in an organization that is currently laying off some of its employees. Stephen has to inform George, who has been with the organization for 20 years, that he is being laid off. Which of the following communication media should Stephen use to convey this message to George?

Accepted Answer

A)  Videoconferencing 
B)  In-person meeting 
C)  Recorded message 
D)  Electronic mail 
A)  Videoconferencing 
B)  In-person meeting 
C)  Recorded message 
D)  Electronic mail

Question 5

Which of the following refers to the formal and informal connections through which individuals use their relationships with others to send and receive messages?

Accepted Answer

A)  Communication channels 
B)  Communication systems 
C)  Communication networks 
D)  Communication media 
A)  Communication channels 
B)  Communication systems 
C)  Communication networks 
D)  Communication media

Question 6

Which of the following is a disadvantage of the ladder of inference?

Accepted Answer

A)  Slow information processing 
B)  Indecisiveness 
C)  Biased thought processes 
D)  Not suitable for stressful situations 
A)  Slow information processing 
B)  Indecisiveness 
C)  Biased thought processes 
D)  Not suitable for stressful situations

Question 7

One of the most cited reasons for dissatisfaction by direct reports is that their managers share too much information.

Accepted Answer

A) True 
 B)False

Question 8

To bridge linguistic and communication differences, individuals should

Accepted Answer

A)  speak as fast as possible. 
B)  be careful about numbers. 
C)  use less white space in e-mail communications. 
D)  use many colloquialisms. 
A)  speak as fast as possible. 
B)  be careful about numbers. 
C)  use less white space in e-mail communications. 
D)  use many colloquialisms.

Question 9

Define persuasion. List the principles for enhancing persuasion.

Accepted Answer

Persuasion is a process by which an indi

Question 10

Define communication style. Identify its dimensions.

Accepted Answer

The ways in which someone interacts with

Question 11

Tapping into a person's emotions is extremely important in encouraging an individual to take a risk, try something new, or change his or her behavior.

Accepted Answer

A) True 
 B)False

Question 12

Which of the following individuals is the best example of an empathetic listener?

Accepted Answer

A)  Sheila often reacts to the speaker by showing concern and attempts to share feelings and offer counseling. 
B)  Maria usually avoids making any verbal or nonverbal responses when someone else is talking. 
C)  Erick tends to respond to speakers vocally when they say things with which he agrees. 
D)  During presentations, James consciously tries to focus on what the speaker is saying. 
A)  Sheila often reacts to the speaker by showing concern and attempts to share feelings and offer counseling. 
B)  Maria usually avoids making any verbal or nonverbal responses when someone else is talking. 
C)  Erick tends to respond to speakers vocally when they say things with which he agrees. 
D)  During presentations, James consciously tries to focus on what the speaker is saying.

Question 13

Which of the following is true about gender differences in communication?

Accepted Answer

A)  Men are generally inclined to value status and hierarchy more than women do. 
B)  Compared to women, men tend to spend more time communicating up in an organization. 
C)  Men are more successful than women when they are advocating for the needs of their team members. 
D)  Men are less likely to engage in self-promotion compared to women. 
A)  Men are generally inclined to value status and hierarchy more than women do. 
B)  Compared to women, men tend to spend more time communicating up in an organization. 
C)  Men are more successful than women when they are advocating for the needs of their team members. 
D)  Men are less likely to engage in self-promotion compared to women.

Question 14

Which of the following individuals is the best example of a passive listener?

Accepted Answer

A)  During presentations, James consciously tries to focus on what the speaker is saying. 
B)  Erick tends to respond to speakers vocally when they say things with which he agrees. 
C)  Maria usually avoids making any verbal or nonverbal responses when someone else is talking. 
D)  Sheila often reacts to the speaker by showing concern and attempts to share feelings and offer counseling. 
A)  During presentations, James consciously tries to focus on what the speaker is saying. 
B)  Erick tends to respond to speakers vocally when they say things with which he agrees. 
C)  Maria usually avoids making any verbal or nonverbal responses when someone else is talking. 
D)  Sheila often reacts to the speaker by showing concern and attempts to share feelings and offer counseling.

Question 15

Which of the following is one of the core components of communication?

Accepted Answer

A)  Medium 
B)  Approach 
C)  Style 
D)  Tone 
A)  Medium 
B)  Approach 
C)  Style 
D)  Tone

Question 16

Edward, the head of human resources, needs to remind employees of an important approaching deadline. Which of the following communication media should Edward use to convey this message?

Accepted Answer

A)  Videoconferencing 
B)  In-person meeting 
C)  Recorded message 
D)  Electronic mail 
A)  Videoconferencing 
B)  In-person meeting 
C)  Recorded message 
D)  Electronic mail

Question 17

Define interpersonal communication. List the core components of communication.

Accepted Answer

Communication that occurs in one-on-one

Question 18

Which of the following statements best describes interpersonal communication?

Accepted Answer

A)  Communication that occurs in one-on-one or small group settings 
B)  The use of body language and objects to convey meaning to messages 
C)  A process of offering advice and suggestions and relating similar experiences 
D)  Communication that involves using sounds, letters, words, pictures, and symbols 
A)  Communication that occurs in one-on-one or small group settings 
B)  The use of body language and objects to convey meaning to messages 
C)  A process of offering advice and suggestions and relating similar experiences 
D)  Communication that involves using sounds, letters, words, pictures, and symbols

Question 19

While saying "yes," Mark shook his head no while looking down at the ground. Assuming he meant "yes," his body language represented ______ to the receiver of the message.

Accepted Answer

A)  channel 
B)  tone 
C)  approach 
D)  noise 
A)  channel 
B)  tone 
C)  approach 
D)  noise

Question 20

Which of the following is an example of an empathetic listener?

Accepted Answer

A)  Angel attempts to share with the speaker the feelings and concerns that underlie the message by counseling the speaker, asking, "How did that make you feel?" 
B)  Carla tends to listen to instructions, briefings, and other important information without performing other tasks. 
C)  Ronnie refrains from making any verbal or nonverbal responses when someone else is talking. 
D)  Renaldo responds to speakers with vocal noises such as "ah" and "uh-huh" when speakers say things with which he agrees. 
A)  Angel attempts to share with the speaker the feelings and concerns that underlie the message by counseling the speaker, asking, "How did that make you feel?" 
B)  Carla tends to listen to instructions, briefings, and other important information without performing other tasks. 
C)  Ronnie refrains from making any verbal or nonverbal responses when someone else is talking. 
D)  Renaldo responds to speakers with vocal noises such as "ah" and "uh-huh" when speakers say things with which he agrees.

Which of the following statements about verbal communication is true?

Briefly describe communication networks.

Stephen is a team leader in an organization that is currently laying off some of its employees. Stephen has to inform George, who has been with the organization for 20 years, that he is being laid off. Which of the following communication media should Stephen use to convey this message to George?

Which of the following refers to the formal and informal connections through which individuals use their relationships with others to send and receive messages?

Which of the following is a disadvantage of the ladder of inference?

One of the most cited reasons for dissatisfaction by direct reports is that their managers share too much information.

To bridge linguistic and communication differences, individuals should

Define persuasion. List the principles for enhancing persuasion.

Define communication style. Identify its dimensions.

Tapping into a person's emotions is extremely important in encouraging an individual to take a risk, try something new, or change his or her behavior.

Which of the following individuals is the best example of an empathetic listener?

Which of the following is true about gender differences in communication?

Which of the following individuals is the best example of a passive listener?

Which of the following is one of the core components of communication?

Edward, the head of human resources, needs to remind employees of an important approaching deadline. Which of the following communication media should Edward use to convey this message?

Define interpersonal communication. List the core components of communication.

Which of the following statements best describes interpersonal communication?

While saying "yes," Mark shook his head no while looking down at the ground. Assuming he meant "yes," his body language represented ______ to the receiver of the message.

Which of the following is an example of an empathetic listener?

Introduction to Management

The Global Business Environment

Ethics and Corporate Social Responsibility

Introduction to Strategy

Business-Level Strategy

Corporate-Level Strategy

Organizational Design

Organizational Culture

Managing Human Capital

Performance Management

Organizational Change

Leadership in Organizations

Becoming a Leader: Knowing Yourself

Power and Influence

Decision Making

Conflict and Negotiation

Leading Teams

Motivation

Networking

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Exam 19: Communication

Which of the following statements about verbal communication is true?

Briefly describe communication networks.

Stephen is a team leader in an organization that is currently laying off some of its employees. Stephen has to inform George, who has been with the organization for 20 years, that he is being laid off. Which of the following communication media should Stephen use to convey this message to George?

Which of the following refers to the formal and informal connections through which individuals use their relationships with others to send and receive messages?

Which of the following is a disadvantage of the ladder of inference?

One of the most cited reasons for dissatisfaction by direct reports is that their managers share too much information.

To bridge linguistic and communication differences, individuals should

Define persuasion. List the principles for enhancing persuasion.

Define communication style. Identify its dimensions.

Tapping into a person's emotions is extremely important in encouraging an individual to take a risk, try something new, or change his or her behavior.

Which of the following individuals is the best example of an empathetic listener?

Which of the following is true about gender differences in communication?

Which of the following individuals is the best example of a passive listener?

Which of the following is one of the core components of communication?

Edward, the head of human resources, needs to remind employees of an important approaching deadline. Which of the following communication media should Edward use to convey this message?

Define interpersonal communication. List the core components of communication.

Which of the following statements best describes interpersonal communication?

While saying "yes," Mark shook his head no while looking down at the ground. Assuming he meant "yes," his body language represented ______ to the receiver of the message.

Which of the following is an example of an empathetic listener?

Introduction to Management

The Global Business Environment

Ethics and Corporate Social Responsibility

Introduction to Strategy

Business-Level Strategy

Corporate-Level Strategy

Organizational Design

Organizational Culture

Managing Human Capital

Performance Management

Organizational Change

Leadership in Organizations

Becoming a Leader: Knowing Yourself

Power and Influence

Decision Making

Conflict and Negotiation

Leading Teams

Motivation

Networking

Filters