Question 1

Identifying a few possible courses of action is the first step involved in the rational decision-making process.

Accepted Answer

A) True 
 B)False  False

Question 2

The representativeness heuristic contends that individuals make choices based on a certain starting point.

Accepted Answer

A) True 
 B)False  False

Question 3

The managers, due to time constraints, opted for the first alternative that appeared to solve the problem even though better options may have existed. The managers were using which model of decision making?

Accepted Answer

A)  Classical model 
B)  Administrative model 
C)  Political model 
D)  Garbage can model 
A)  Classical model 
B)  Administrative model 
C)  Political model 
D)  Garbage can model B

Question 4

The factor that distinguishes conditions of risk from conditions of uncertainty is that in conditions of risk:

Accepted Answer

A)  individuals have all of the information they need to make the best possible decision. 
B)  individuals have information about the potential courses of action. 
C)  individuals have the information to make optimal decisions that are clear and obvious. 
D)  individuals have information about the possible outcomes for each course of action. 
A)  individuals have all of the information they need to make the best possible decision. 
B)  individuals have information about the potential courses of action. 
C)  individuals have the information to make optimal decisions that are clear and obvious. 
D)  individuals have information about the possible outcomes for each course of action.

Question 5

Programmed decisions generally do not require a manager or higher-level employee to execute.

Accepted Answer

A) True 
 B)False

Question 6

Mary, a team leader, found that a few of her team members' performance had been deteriorating. They had been coming late to work and had not been completing tasks on time. In order to improve her team's performance, Mary identified three options to deal with these underperformers: fire them, train them, or transfer them to another team. What is the next step Mary should pursue in rational decision making?

Accepted Answer

A)  She should rate the options to see which one will improve her team's performance. 
B)  She should identify the objectives and goals of her decision related to the problem. 
C)  She should immediately fire all the underperformers to solve the problem. 
D)  She should understand the problem or opportunity that has to be dealt with. 
A)  She should rate the options to see which one will improve her team's performance. 
B)  She should identify the objectives and goals of her decision related to the problem. 
C)  She should immediately fire all the underperformers to solve the problem. 
D)  She should understand the problem or opportunity that has to be dealt with.

Question 7

Which of the following statements best describes the appropriateness framework?

Accepted Answer

A)  The process that individuals use to save time when making complex decisions 
B)  The process by which individuals make choices based on a certain starting point 
C)  The process of making decisions based on societal norms or expectations 
D)  The process of identifying issues and making choices from alternative courses of action 
A)  The process that individuals use to save time when making complex decisions 
B)  The process by which individuals make choices based on a certain starting point 
C)  The process of making decisions based on societal norms or expectations 
D)  The process of identifying issues and making choices from alternative courses of action

Question 8

When the research team presented alternatives in terms of a chance for losses, the board chose the risk-seeking alternative, but when the team presented the alternatives in terms of opportunities for gain in the following meeting, the board switched to the risk-averse alternative. The board had succumbed to the _____ bias.

Accepted Answer

A)  framing 
B)  discounting 
C)  status quo 
D)  confirmation 
A)  framing 
B)  discounting 
C)  status quo 
D)  confirmation

Question 9

Which of the following statements about nonprogrammed decisions is true?

Accepted Answer

A)  These decisions generally do not require a higher-level employee to execute. 
B)  These decisions are made under conditions of certainty. 
C)  These decisions are made in response to novel, poorly defined, or unstructured situations. 
D)  These decisions are made in response to recurring organizational problems. 
A)  These decisions generally do not require a higher-level employee to execute. 
B)  These decisions are made under conditions of certainty. 
C)  These decisions are made in response to novel, poorly defined, or unstructured situations. 
D)  These decisions are made in response to recurring organizational problems.

Question 10

Using SCRIPTS allows managers to increase the flexibility and speed of their decisions.

Accepted Answer

A) True 
 B)False

Question 11

Martin decided to hire Ann for the associate's position because she reminded him of a former associate who had excelled in the position. Martin has used which of the following heuristics?

Accepted Answer

A)  Availability 
B)  Adjustment 
C)  Representativeness 
D)  Playfulness 
A)  Availability 
B)  Adjustment 
C)  Representativeness 
D)  Playfulness

Question 12

Intuitive decision making often emerges from subconscious activity.

Accepted Answer

A) True 
 B)False

Question 13

Which of the following models does not view a decision process as a sequence of steps that begins with a problem and ends with a solution?

Accepted Answer

A)  Classical model 
B)  Administrative model 
C)  Political model 
D)  Garbage can model 
A)  Classical model 
B)  Administrative model 
C)  Political model 
D)  Garbage can model

Question 14

A model of decision making that seeks to maximize economic or other outcomes using a rational choice process is known as the _____ model.

Accepted Answer

A)  garbage can 
B)  political 
C)  classical 
D)  administrative 
A)  garbage can 
B)  political 
C)  classical 
D)  administrative

Question 15

Which of the following is the first step in rational decision making?

Accepted Answer

A)  Identifying possible courses of action 
B)  Identifying the objectives 
C)  Defining a problem or opportunity 
D)  Computing the optimal decision 
A)  Identifying possible courses of action 
B)  Identifying the objectives 
C)  Defining a problem or opportunity 
D)  Computing the optimal decision

Question 16

Which of the following is the last step in rational decision making?

Accepted Answer

A)  Computing the optimal decision 
B)  Rating each course of action on each of the objectives 
C)  Weighing the objectives according to importance 
D)  Identifying possible courses of action 
A)  Computing the optimal decision 
B)  Rating each course of action on each of the objectives 
C)  Weighing the objectives according to importance 
D)  Identifying possible courses of action

Question 17

John, a top executive, is in a situation where he has to quickly decide between two projects that came in simultaneously from two major clients. Since his team is not big enough to complete both projects at a time, he cannot accept both. He has a hunch and just like that accepts one of the clients' projects without any considerations. This scenario is an example of

Accepted Answer

A)  rational decision making. 
B)  bounded rationality. 
C)  intuitive decision making. 
D)  context-independent decisions. 
A)  rational decision making. 
B)  bounded rationality. 
C)  intuitive decision making. 
D)  context-independent decisions.

Question 18

Rules of thumb or short-cuts that individuals use to save time when making complex decisions are known as

Accepted Answer

A)  biases. 
B)  rationales. 
C)  intuitions. 
D)  heuristics. 
A)  biases. 
B)  rationales. 
C)  intuitions. 
D)  heuristics.

Question 19

In an attempt to spark innovation and creativity, the CEO asked the executive team to temporarily abandon the rules and explore all possibilities. The CEO was

Accepted Answer

A)  using the classical model of decision making. 
B)  satisficing as part of the administrative model of decision making. 
C)  adopting playfulness as part of the garbage can model of decision making. 
D)  using the political model of decision making. 
A)  using the classical model of decision making. 
B)  satisficing as part of the administrative model of decision making. 
C)  adopting playfulness as part of the garbage can model of decision making. 
D)  using the political model of decision making.

Question 20

Describe confirmation bias.

Accepted Answer

When individuals rely on heuristics to s

Identifying a few possible courses of action is the first step involved in the rational decision-making process.

The representativeness heuristic contends that individuals make choices based on a certain starting point.

The managers, due to time constraints, opted for the first alternative that appeared to solve the problem even though better options may have existed. The managers were using which model of decision making?

The factor that distinguishes conditions of risk from conditions of uncertainty is that in conditions of risk:

Programmed decisions generally do not require a manager or higher-level employee to execute.

Which of the following statements best describes the appropriateness framework?

Which of the following statements about nonprogrammed decisions is true?

Using SCRIPTS allows managers to increase the flexibility and speed of their decisions.

Martin decided to hire Ann for the associate's position because she reminded him of a former associate who had excelled in the position. Martin has used which of the following heuristics?

Intuitive decision making often emerges from subconscious activity.

Which of the following models does not view a decision process as a sequence of steps that begins with a problem and ends with a solution?

A model of decision making that seeks to maximize economic or other outcomes using a rational choice process is known as the _____ model.

Which of the following is the first step in rational decision making?

Which of the following is the last step in rational decision making?

Rules of thumb or short-cuts that individuals use to save time when making complex decisions are known as

In an attempt to spark innovation and creativity, the CEO asked the executive team to temporarily abandon the rules and explore all possibilities. The CEO was

Describe confirmation bias.

Introduction to Management

The Global Business Environment

Ethics and Corporate Social Responsibility

Introduction to Strategy

Business-Level Strategy

Corporate-Level Strategy

Organizational Design

Organizational Culture

Managing Human Capital

Performance Management

Organizational Change

Leadership in Organizations

Becoming a Leader: Knowing Yourself

Power and Influence

Conflict and Negotiation

Leading Teams

Motivation

Communication

Networking

Filters

Exam 15: Decision Making

Identifying a few possible courses of action is the first step involved in the rational decision-making process.

The representativeness heuristic contends that individuals make choices based on a certain starting point.

The managers, due to time constraints, opted for the first alternative that appeared to solve the problem even though better options may have existed. The managers were using which model of decision making?

The factor that distinguishes conditions of risk from conditions of uncertainty is that in conditions of risk:

Programmed decisions generally do not require a manager or higher-level employee to execute.

Which of the following statements best describes the appropriateness framework?

Which of the following statements about nonprogrammed decisions is true?

Using SCRIPTS allows managers to increase the flexibility and speed of their decisions.

Martin decided to hire Ann for the associate's position because she reminded him of a former associate who had excelled in the position. Martin has used which of the following heuristics?

Intuitive decision making often emerges from subconscious activity.

Which of the following models does not view a decision process as a sequence of steps that begins with a problem and ends with a solution?

A model of decision making that seeks to maximize economic or other outcomes using a rational choice process is known as the _____ model.

Which of the following is the first step in rational decision making?

Which of the following is the last step in rational decision making?

Rules of thumb or short-cuts that individuals use to save time when making complex decisions are known as

In an attempt to spark innovation and creativity, the CEO asked the executive team to temporarily abandon the rules and explore all possibilities. The CEO was

Describe confirmation bias.

Introduction to Management

The Global Business Environment

Ethics and Corporate Social Responsibility

Introduction to Strategy

Business-Level Strategy

Corporate-Level Strategy

Organizational Design

Organizational Culture

Managing Human Capital

Performance Management

Organizational Change

Leadership in Organizations

Becoming a Leader: Knowing Yourself

Power and Influence

Conflict and Negotiation

Leading Teams

Motivation

Communication

Networking

Filters