Question 1

Inertia refers to the

Accepted Answer

A)  inability of organizations to change as rapidly as the environment. 
B)  process by which change emerges from individuals as they innovate. 
C)  ability to send massive amounts of data in increasingly unique formats. 
D)  process where change efforts are planned from top-down directives. 
A)  inability of organizations to change as rapidly as the environment. 
B)  process by which change emerges from individuals as they innovate. 
C)  ability to send massive amounts of data in increasingly unique formats. 
D)  process where change efforts are planned from top-down directives. A

Question 2

Which of the following creates the spark needed to begin the change process?

Accepted Answer

A)  Innovation 
B)  Differentiation 
C)  Dissatisfaction 
D)  Inertia 
A)  Innovation 
B)  Differentiation 
C)  Dissatisfaction 
D)  Inertia C

Question 3

A process in which small improvements or changes are made to processes and approaches on an ongoing basis is known as _____ change.

Accepted Answer

A)  transformative 
B)  reactive 
C)  organic 
D)  incremental 
A)  transformative 
B)  reactive 
C)  organic 
D)  incremental D

Question 4

Which of the following individuals is the best example of a successful change leader?

Accepted Answer

A)  A change leader who offers rewards in terms of increased pay and promotion to those employees who support the change process 
B)  A change leader who communicates the positive results of the change process to the employees and hides the negative ones 
C)  A change leader who engages and listens to employees and motivates them by showing concern and sharing credit 
D)  A change leader who pays all attention to the structural and procedural changes needed for the transformation 
A)  A change leader who offers rewards in terms of increased pay and promotion to those employees who support the change process 
B)  A change leader who communicates the positive results of the change process to the employees and hides the negative ones 
C)  A change leader who engages and listens to employees and motivates them by showing concern and sharing credit 
D)  A change leader who pays all attention to the structural and procedural changes needed for the transformation

Question 5

According to Kotter, which of the following should leaders do first while implementing change?

Accepted Answer

A)  Develop a vision. 
B)  Institutionalize changes in the culture. 
C)  Establish a sense of urgency. 
D)  Plan for and create short-term wins. 
A)  Develop a vision. 
B)  Institutionalize changes in the culture. 
C)  Establish a sense of urgency. 
D)  Plan for and create short-term wins.

Question 6

A production team at TriCo Inc. came up with a way to reorganize its work station so as to greatly reduce the setup time required for new production runs. Within a year, other production teams throughout the company had reorganized their work stations to match. The efficiencies gained were the result of _____ change.

Accepted Answer

A)  organic 
B)  transformative 
C)  planned 
D)  reactive 
A)  organic 
B)  transformative 
C)  planned 
D)  reactive

Question 7

Which of the following statements about globalization is true?

Accepted Answer

A)  Customization becomes easy as global competitors seek production efficiencies. 
B)  Globalization has led to rivals coming from afar into home markets. 
C)  It is not necessary for firms to customize their products to expand globally. 
D)  Globalization hasn't changed the dynamics of the workforce. 
A)  Customization becomes easy as global competitors seek production efficiencies. 
B)  Globalization has led to rivals coming from afar into home markets. 
C)  It is not necessary for firms to customize their products to expand globally. 
D)  Globalization hasn't changed the dynamics of the workforce.

Question 8

In communicating the model for change, leaders need to appeal to both logic and emotions.

Accepted Answer

A) True 
 B)False

Question 9

According to the formula that makes up the change equation, the combination of dissatisfaction with the status quo, new model for the organization, and process for change must be

Accepted Answer

A)  equal to the resistance to change and cost of change that employees experience. 
B)  greater than the resistance to change and cost of change that employees experience. 
C)  greater than the resistance to change and lesser than the cost of change that employees experience. 
D)  lesser than the resistance to change and cost of change that employees experience. 
A)  equal to the resistance to change and cost of change that employees experience. 
B)  greater than the resistance to change and cost of change that employees experience. 
C)  greater than the resistance to change and lesser than the cost of change that employees experience. 
D)  lesser than the resistance to change and cost of change that employees experience.

Question 10

To motivate change, managers should create effective models that are

Accepted Answer

A)  sophisticated and assessable. 
B)  desirable, feasible, and relevant. 
C)  complicated and implementable. 
D)  clear, structured, and expensive. 
A)  sophisticated and assessable. 
B)  desirable, feasible, and relevant. 
C)  complicated and implementable. 
D)  clear, structured, and expensive.

Question 11

Which of the following is a characteristic of successful change leaders?

Accepted Answer

A)  Firmly continuing with existing power bases and norms 
B)  Personal initiative to move within boundaries 
C)  Sense of humor about themselves and the situation 
D)  Ability to keep the reasons for change strictly confidential 
A)  Firmly continuing with existing power bases and norms 
B)  Personal initiative to move within boundaries 
C)  Sense of humor about themselves and the situation 
D)  Ability to keep the reasons for change strictly confidential

Question 12

In the formula D × M × P > Rc + Cc, what does Rc represent?

Accepted Answer

A)  Root cause 
B)  Ritualized combatants 
C)  Resistance to change 
D)  Running cases 
A)  Root cause 
B)  Ritualized combatants 
C)  Resistance to change 
D)  Running cases

Question 13

Which of the following helps change leaders build dissatisfaction?

Accepted Answer

A)  Creating proper alignment between an organization and its strategy 
B)  Improving experimentation while simultaneously reinforcing efficiency and cost effectiveness 
C)  Reducing the involvement of pivotal individuals in the process and concealing the vision for change 
D)  Engaging in benchmarking or internal and external performance/opportunity gap analyses 
A)  Creating proper alignment between an organization and its strategy 
B)  Improving experimentation while simultaneously reinforcing efficiency and cost effectiveness 
C)  Reducing the involvement of pivotal individuals in the process and concealing the vision for change 
D)  Engaging in benchmarking or internal and external performance/opportunity gap analyses

Question 14

A process in which change is initiated based on some anticipatory event or opportunity on the horizon is known as _____ change.

Accepted Answer

A)  planned 
B)  organic 
C)  incremental 
D)  proactive 
A)  planned 
B)  organic 
C)  incremental 
D)  proactive

Question 15

Outline the key aspects of organizational change.

Accepted Answer

Companies often need to find the right b

Question 16

Color Cosmetics, whose target market comprises only female customers, has now introduced a new range of products for the male population. It came up with new strategies and advertisements to reach the new target market. It did so to maintain a competitive advantage in the industry. Which of the following strategies did the company apply to compete more effectively?

Accepted Answer

A)  Globalization 
B)  Environmental scanning 
C)  Organizational change 
D)  Strategic review process 
A)  Globalization 
B)  Environmental scanning 
C)  Organizational change 
D)  Strategic review process

Question 17

Briefly describe the change process.

Accepted Answer

Change is not an easy process for many o

Question 18

Thomas, a top executive of an organization, is responsible for managing the transformational change process that the organization is about to undergo soon. Which of the following should Thomas do in order to combat the employees' resistance to change and to create a sustainable change?

Accepted Answer

A)  He should keep the reasons for change confidential. 
B)  He should set up a bonus plan to reward employees for the change. 
C)  He should fire employees who complain about the change process. 
D)  He should engage employees in the change process. 
A)  He should keep the reasons for change confidential. 
B)  He should set up a bonus plan to reward employees for the change. 
C)  He should fire employees who complain about the change process. 
D)  He should engage employees in the change process.

Question 19

The management of an organization realized that their employees' performance kept deteriorating and many employees decided to quit due to unknown reasons. After probing, they realized that their competitors were offering a better compensation which attracted most of the employees. Therefore, the management made reasonable changes to the compensation system that enabled good performers to receive more incentives and recognition. Identify the change that has been implemented.

Accepted Answer

A)  Organic change 
B)  Reactive change 
C)  Transformative change 
D)  Incremental change 
A)  Organic change 
B)  Reactive change 
C)  Transformative change 
D)  Incremental change

Question 20

Organic change is a process where change is initiated in response to some known external threat or opportunity.

Accepted Answer

A) True 
 B)False

Inertia refers to the

Which of the following creates the spark needed to begin the change process?

A process in which small improvements or changes are made to processes and approaches on an ongoing basis is known as _____ change.

Which of the following individuals is the best example of a successful change leader?

According to Kotter, which of the following should leaders do first while implementing change?

Which of the following statements about globalization is true?

In communicating the model for change, leaders need to appeal to both logic and emotions.

According to the formula that makes up the change equation, the combination of dissatisfaction with the status quo, new model for the organization, and process for change must be

To motivate change, managers should create effective models that are

Which of the following is a characteristic of successful change leaders?

In the formula D × M × P > Rc + Cc, what does Rc represent?

Which of the following helps change leaders build dissatisfaction?

A process in which change is initiated based on some anticipatory event or opportunity on the horizon is known as _____ change.

Outline the key aspects of organizational change.

Briefly describe the change process.

Thomas, a top executive of an organization, is responsible for managing the transformational change process that the organization is about to undergo soon. Which of the following should Thomas do in order to combat the employees' resistance to change and to create a sustainable change?

Organic change is a process where change is initiated in response to some known external threat or opportunity.

Introduction to Management

The Global Business Environment

Ethics and Corporate Social Responsibility

Introduction to Strategy

Business-Level Strategy

Corporate-Level Strategy

Organizational Design

Organizational Culture

Managing Human Capital

Performance Management

Leadership in Organizations

Becoming a Leader: Knowing Yourself

Power and Influence

Decision Making

Conflict and Negotiation

Leading Teams

Motivation

Communication

Networking

Filters

Exam 11: Organizational Change

Inertia refers to the

Which of the following creates the spark needed to begin the change process?

A process in which small improvements or changes are made to processes and approaches on an ongoing basis is known as _____ change.

Which of the following individuals is the best example of a successful change leader?

According to Kotter, which of the following should leaders do first while implementing change?

Which of the following statements about globalization is true?

In communicating the model for change, leaders need to appeal to both logic and emotions.

According to the formula that makes up the change equation, the combination of dissatisfaction with the status quo, new model for the organization, and process for change must be

To motivate change, managers should create effective models that are

Which of the following is a characteristic of successful change leaders?

In the formula D × M × P > Rc + Cc, what does Rc represent?

Which of the following helps change leaders build dissatisfaction?

A process in which change is initiated based on some anticipatory event or opportunity on the horizon is known as _____ change.

Outline the key aspects of organizational change.

Briefly describe the change process.

Thomas, a top executive of an organization, is responsible for managing the transformational change process that the organization is about to undergo soon. Which of the following should Thomas do in order to combat the employees' resistance to change and to create a sustainable change?

Organic change is a process where change is initiated in response to some known external threat or opportunity.

Introduction to Management

The Global Business Environment

Ethics and Corporate Social Responsibility

Introduction to Strategy

Business-Level Strategy

Corporate-Level Strategy

Organizational Design

Organizational Culture

Managing Human Capital

Performance Management

Leadership in Organizations

Becoming a Leader: Knowing Yourself

Power and Influence

Decision Making

Conflict and Negotiation

Leading Teams

Motivation

Communication

Networking

Filters