Question 1

Control charts are used to highlight statistically significant variation in processes.

Accepted Answer

A) True 
 B)False

Question 2

________ is the person most closely associated with the scientific management approach.

Accepted Answer

A)  Eli Whitney 
B)  Frederic Taylor 
C)  Walter Shewhart 
D)  W. Edwards Deming 
E)  Joseph Juran 
A)  Eli Whitney 
B)  Frederic Taylor 
C)  Walter Shewhart 
D)  W. Edwards Deming 
E)  Joseph Juran

Question 3

What role does quality play in the IT project methodology?

Accepted Answer

Quality plays a crucial role in IT proje

Question 4

________ is determining which quality requirements and/or standards are important for the project and the product and then documenting how compliance will be demonstrated.

Accepted Answer

A)  Plan Quality 
B)  Perform Quality Assurance 
C)  Perform Quality Control 
D)  Project Quality Management 
E)  Quality Management Plan 
A)  Plan Quality 
B)  Perform Quality Assurance 
C)  Perform Quality Control 
D)  Project Quality Management 
E)  Quality Management Plan

Question 5

Which of the following focuses on the process-related activities of the project to ensure that the product or deliverable meets its specified requirements before final testing of the system begins?

Accepted Answer

A)  Verification 
B)  Validation 
C)  Configuration management 
D)  Fact-based management 
E)  Software process maturity 
A)  Verification 
B)  Validation 
C)  Configuration management 
D)  Fact-based management 
E)  Software process maturity

Question 6

The Capacity Maturity Model Integration (CMMI)/ posits five levels of organizational maturity that are a function of the nature of their processes.Describe how processes mature from the lowest to the highest level.

Accepted Answer

The five levels of organizational maturi

Question 7

A _____ is best developed by brainstorming with a learning cycle approach to identify and correct a particular problem.

Accepted Answer

A)  statistical chart 
B)  flow chart 
C)  pareto diagram 
D)  control chart 
E)  fishbone diagram 
A)  statistical chart 
B)  flow chart 
C)  pareto diagram 
D)  control chart 
E)  fishbone diagram

Question 8

Software process maturity represents the expected results that can be achieved by following a particular software process.

Accepted Answer

A) True 
 B)False

Question 9

Describe the characteristics of both a mature and an immature software organization. What qualities are possessed by a mature organization that are lacking in an immature organization?

Accepted Answer

A mature software organization is charac

Question 10

What is PQM?

Accepted Answer

PQM is an abbreviation for Project Quali

Question 11

Validation is a process-oriented activity that focuses on the deployment of specific development procedures.

Accepted Answer

A) True 
 B)False

Question 12

Why should quality management include both the products and processes of a project?

Accepted Answer

By focusing on both the product and chai

Question 13

The CMM/CMMI level characterized by an immature software organization using ad hoc process is _______ ?

Accepted Answer

A)  Level 1 Initial 
B)  Level 2 Repeatable 
C)  Level 3 Defined 
D)  Level 4 Managed 
E)  Level 5 Optimizing 
A)  Level 1 Initial 
B)  Level 2 Repeatable 
C)  Level 3 Defined 
D)  Level 4 Managed 
E)  Level 5 Optimizing

Question 14

What is an Ishikawa diagram? How can it be used as a quality control tool for an IT project?

Accepted Answer

The fishbone, or Ishikawa, diagram devel

Question 15

A _____ refers to the activities, methods, materials, and measurements used to produce the product or service.

Accepted Answer

A)  metric 
B)  performance indicator 
C)  quality indicator 
D)  process 
E)  quality chain 
A)  metric 
B)  performance indicator 
C)  quality indicator 
D)  process 
E)  quality chain

Question 16

The text discusses five different testing approaches.Briefly describe the objectives of each of them.

Accepted Answer

1. Unit Testing: The objective of unit t

Question 17

What is a product metric? Give an example.

Accepted Answer

Metrics that attempt to describe the int

Question 18

Defect arrival rate is an example of a:

Accepted Answer

A)  Process Metric 
B)  Product Metric 
C)  Project Metric 
D)  Project Standard 
E)  None of these 
A)  Process Metric 
B)  Product Metric 
C)  Project Metric 
D)  Project Standard 
E)  None of these

Question 19

__________ published the Quality Control Handbook which viewed quality as "fitness for use" as perceived by the customer.

Accepted Answer

A)  Eli Whitney 
B)  Frederic Taylor 
C)  Walter Shewhart 
D)  W. Edwards Deming 
E)  Joseph Juran 
A)  Eli Whitney 
B)  Frederic Taylor 
C)  Walter Shewhart 
D)  W. Edwards Deming 
E)  Joseph Juran

Question 20

Variations that fall more than three standard deviations from the mean are attributed to assignable cause.

Accepted Answer

A) True 
 B)False

Control charts are used to highlight statistically significant variation in processes.

________ is the person most closely associated with the scientific management approach.

What role does quality play in the IT project methodology?

________ is determining which quality requirements and/or standards are important for the project and the product and then documenting how compliance will be demonstrated.

Which of the following focuses on the process-related activities of the project to ensure that the product or deliverable meets its specified requirements before final testing of the system begins?

The Capacity Maturity Model Integration (CMMI)/ posits five levels of organizational maturity that are a function of the nature of their processes.Describe how processes mature from the lowest to the highest level.

A _____ is best developed by brainstorming with a learning cycle approach to identify and correct a particular problem.

Software process maturity represents the expected results that can be achieved by following a particular software process.

Describe the characteristics of both a mature and an immature software organization. What qualities are possessed by a mature organization that are lacking in an immature organization?

What is PQM?

Validation is a process-oriented activity that focuses on the deployment of specific development procedures.

Why should quality management include both the products and processes of a project?

The CMM/CMMI level characterized by an immature software organization using ad hoc process is _______ ?

What is an Ishikawa diagram? How can it be used as a quality control tool for an IT project?

A _____ refers to the activities, methods, materials, and measurements used to produce the product or service.

The text discusses five different testing approaches.Briefly describe the objectives of each of them.

What is a product metric? Give an example.

Defect arrival rate is an example of a:

__________ published the Quality Control Handbook which viewed quality as "fitness for use" as perceived by the customer.

Variations that fall more than three standard deviations from the mean are attributed to assignable cause.

The Nature of Information Technology Projects

Project Methodologies and Processes

Measurable Organizational Value and the Business Case

Project Planning: the Project Infrastructure

Project Planning: Scope and the Work Breakdown Structure

The Work Breakdown Structure and Project Estimation

Managing Project Risk

Managing Project Stakeholders and Communication

Leading the Project Team

Managing Organizational Change, Resistance, and Conflict

Project Completion

Filters

Exam 9: Managing Project Quality

Control charts are used to highlight statistically significant variation in processes.

________ is the person most closely associated with the scientific management approach.

What role does quality play in the IT project methodology?

________ is determining which quality requirements and/or standards are important for the project and the product and then documenting how compliance will be demonstrated.

Which of the following focuses on the process-related activities of the project to ensure that the product or deliverable meets its specified requirements before final testing of the system begins?

The Capacity Maturity Model Integration (CMMI)/ posits five levels of organizational maturity that are a function of the nature of their processes.Describe how processes mature from the lowest to the highest level.

A _____ is best developed by brainstorming with a learning cycle approach to identify and correct a particular problem.

Software process maturity represents the expected results that can be achieved by following a particular software process.

Describe the characteristics of both a mature and an immature software organization. What qualities are possessed by a mature organization that are lacking in an immature organization?

What is PQM?

Validation is a process-oriented activity that focuses on the deployment of specific development procedures.

Why should quality management include both the products and processes of a project?

The CMM/CMMI level characterized by an immature software organization using ad hoc process is _______ ?

What is an Ishikawa diagram? How can it be used as a quality control tool for an IT project?

A _____ refers to the activities, methods, materials, and measurements used to produce the product or service.

The text discusses five different testing approaches.Briefly describe the objectives of each of them.

What is a product metric? Give an example.

Defect arrival rate is an example of a:

__________ published the Quality Control Handbook which viewed quality as "fitness for use" as perceived by the customer.

Variations that fall more than three standard deviations from the mean are attributed to assignable cause.

The Nature of Information Technology Projects

Project Methodologies and Processes

Measurable Organizational Value and the Business Case

Project Planning: the Project Infrastructure

Project Planning: Scope and the Work Breakdown Structure

The Work Breakdown Structure and Project Estimation

Managing Project Risk

Managing Project Stakeholders and Communication

Leading the Project Team

Managing Organizational Change, Resistance, and Conflict

Project Completion

Filters