Question 1

The _____ manages conflict by suppressing it before it occurs or eliminating it as soon as possible.

Accepted Answer

A)  Polarity Management View of Conflict 
B)  Contemporary View of Conflict 
C)  Change Resistance View of Conflict 
D)  Traditional View of Conflic 
E)  Interactionist View of Conflict 
A)  Polarity Management View of Conflict 
B)  Contemporary View of Conflict 
C)  Change Resistance View of Conflict 
D)  Traditional View of Conflic 
E)  Interactionist View of Conflict D

Question 2

_____ involves one person or group giving something up in exchange for gaining something else.

Accepted Answer

A)  Avoidance 
B)  Accommodation 
C)  Forcing 
D)  Compromise 
E)  Collaboration 
A)  Avoidance 
B)  Accommodation 
C)  Forcing 
D)  Compromise 
E)  Collaboration D

Question 3

Describe the three stages of Lewin's model for change.

Accepted Answer

The first stage is the status quo or present state. It is the product of current habits and perceptions. If it is not the desired state, then it requires driving forces to motivate and initiate a change and it also requires unfreezing of the current habits, perceptions and stability. Once this process begins, the second stage called the transition state exists and becomes the battle ground for resisting forces and driving forces and habits, perceptions and stability undergo changes. It is often a time of confusion and instability. Hopefully the process will lead to the final stage where the desired state is obtained. At this point, refreezing should take place to cement the new habits, perceptions, and stability as the new status quo.

Question 4

Stress is usually only associated with negative change (dread).

Accepted Answer

A) True 
 B)False

Question 5

The Rational-Empirical Approach is found in:

Accepted Answer

A)  Kubler-Ross's Model 
B)  Lewin's Change Process Model 
C)  Leavitt's Model of Organizational Change 
D)  Conner's Role Model 
E)  Davidson's Change Management Model 
A)  Kubler-Ross's Model 
B)  Lewin's Change Process Model 
C)  Leavitt's Model of Organizational Change 
D)  Conner's Role Model 
E)  Davidson's Change Management Model

Question 6

What is a target? Why are targets important to a change initiative?

Accepted Answer

The target is the individual or group th

Question 7

According to Lewin's Change Process model _________ is a transition from the present state to the desired state.

Accepted Answer

A)  Driving Forces 
B)  Resisting Forces 
C)  Freezing 
D)  Unfreezing 
E)  Changing 
A)  Driving Forces 
B)  Resisting Forces 
C)  Freezing 
D)  Unfreezing 
E)  Changing

Question 8

The _____ suggests that conflict is inevitable and natural and can be positive or negative depending on how it is handled.

Accepted Answer

A)  Polarity Management View of Conflict 
B)  Contemporary View of Conflict 
C)  Change Resistance View of Conflict 
D)  Traditional View of Conflic 
E)  Interactionist View of Conflict 
A)  Polarity Management View of Conflict 
B)  Contemporary View of Conflict 
C)  Change Resistance View of Conflict 
D)  Traditional View of Conflic 
E)  Interactionist View of Conflict

Question 9

What are the typical approaches to managing conflict and under what conditions might one choose each of them?

Accepted Answer

There are several typical approaches to

Question 10

People, Structure, Technology, and Task are elements of:

Accepted Answer

A)  Kubler-Ross's Model 
B)  Lewin's Change Process Model 
C)  Leavitt's Model of Organizational Change 
D)  Conner's Role Model 
E)  Davidson's Change Management Model 
A)  Kubler-Ross's Model 
B)  Lewin's Change Process Model 
C)  Leavitt's Model of Organizational Change 
D)  Conner's Role Model 
E)  Davidson's Change Management Model

Question 11

___________ is the process of adapting to change and determines our ability to handle current and future change.

Accepted Answer

A)  Transition 
B)  Flux 
C)  Adoption 
D)  Assimilation 
E)  Vector shift 
A)  Transition 
B)  Flux 
C)  Adoption 
D)  Assimilation 
E)  Vector shift

Question 12

In Kubler-Ross's Model, _____ is when the person will come to grips with the change.

Accepted Answer

A)  Denial 
B)  Anger 
C)  Bargaining 
D)  Depression 
E)  Acceptance 
A)  Denial 
B)  Anger 
C)  Bargaining 
D)  Depression 
E)  Acceptance

Question 13

What is the forcing approach to dealing with conflict? When is it most useful? When is it not appropriate?

Accepted Answer

When using this approach, a person uses

Question 14

The premise of the environmental-adaptive approach is that although people avoid disruption and loss, they can still adapt to change.

Accepted Answer

A) True 
 B)False

Question 15

Denial, Anger, and Bargaining are among the stages of

Accepted Answer

A)  Kubler-Ross's Model 
B)  Lewin's Change Process Model 
C)  Leavitt's Model of Organizational Change 
D)  Conner's Role Model 
E)  Davidson's Change Management Model 
A)  Kubler-Ross's Model 
B)  Lewin's Change Process Model 
C)  Leavitt's Model of Organizational Change 
D)  Conner's Role Model 
E)  Davidson's Change Management Model

Question 16

The Normative-reeducation strategy focuses on reeducating the work force, one person at a time until the entire organization is aligned.

Accepted Answer

A) True 
 B)False

Question 17

The first step in the Change Management Plan is to _____, and entails defining the players and stakeholders involved in the change, their roles, and how they will interact with each other.

Accepted Answer

A)  assess willingness, readiness, and ability to change 
B)  develop of adopt a strategy for change 
C)  implement the change management plan and track progress 
D)  evaluate experiences and develop lessons learned 
E)  define, develop and deploy the infrastructure 
A)  assess willingness, readiness, and ability to change 
B)  develop of adopt a strategy for change 
C)  implement the change management plan and track progress 
D)  evaluate experiences and develop lessons learned 
E)  define, develop and deploy the infrastructure

Question 18

What is the avoidance approach to dealing with conflict? When is it most useful? When is it not appropriate?

Accepted Answer

Avoiding conflict focuses on retreating,

Question 19

The _____ is based upon the idea that people will follow predictable patterns of behavior and that people will follow their own self interests.

Accepted Answer

A)  Rational-Empirical Approach 
B)  Normative-Reeducation Approach 
C)  Power-Coercive Approach 
D)  Environmental-Adaptive Approach 
E)  Normative-Adaptive Approach 
A)  Rational-Empirical Approach 
B)  Normative-Reeducation Approach 
C)  Power-Coercive Approach 
D)  Environmental-Adaptive Approach 
E)  Normative-Adaptive Approach

Question 20

The approach that is based on the premise that although people avoid disruption and loss, they can still adapt to change is the:

Accepted Answer

A)  Rational-Empirical Approach 
B)  Normative-Reeducation Approach 
C)  Power-Coercive Approach 
D)  Environmental-Adaptive Approach 
E)  Empirical-Scientific Approach 
A)  Rational-Empirical Approach 
B)  Normative-Reeducation Approach 
C)  Power-Coercive Approach 
D)  Environmental-Adaptive Approach 
E)  Empirical-Scientific Approach

The _____ manages conflict by suppressing it before it occurs or eliminating it as soon as possible.

_____ involves one person or group giving something up in exchange for gaining something else.

Describe the three stages of Lewin's model for change.

Stress is usually only associated with negative change (dread).

The Rational-Empirical Approach is found in:

What is a target? Why are targets important to a change initiative?

According to Lewin's Change Process model _________ is a transition from the present state to the desired state.

The _____ suggests that conflict is inevitable and natural and can be positive or negative depending on how it is handled.

What are the typical approaches to managing conflict and under what conditions might one choose each of them?

People, Structure, Technology, and Task are elements of:

___________ is the process of adapting to change and determines our ability to handle current and future change.

In Kubler-Ross's Model, _____ is when the person will come to grips with the change.

What is the forcing approach to dealing with conflict? When is it most useful? When is it not appropriate?

The premise of the environmental-adaptive approach is that although people avoid disruption and loss, they can still adapt to change.

Denial, Anger, and Bargaining are among the stages of

The Normative-reeducation strategy focuses on reeducating the work force, one person at a time until the entire organization is aligned.

The first step in the Change Management Plan is to _____, and entails defining the players and stakeholders involved in the change, their roles, and how they will interact with each other.

What is the avoidance approach to dealing with conflict? When is it most useful? When is it not appropriate?

The _____ is based upon the idea that people will follow predictable patterns of behavior and that people will follow their own self interests.

The approach that is based on the premise that although people avoid disruption and loss, they can still adapt to change is the:

The Nature of Information Technology Projects

Project Methodologies and Processes

Measurable Organizational Value and the Business Case

Project Planning: the Project Infrastructure

Project Planning: Scope and the Work Breakdown Structure

The Work Breakdown Structure and Project Estimation

Managing Project Risk

Managing Project Stakeholders and Communication

Managing Project Quality

Leading the Project Team

Project Completion

Filters

Exam 11: Managing Organizational Change, Resistance, and Conflict

The _____ manages conflict by suppressing it before it occurs or eliminating it as soon as possible.

_____ involves one person or group giving something up in exchange for gaining something else.

Describe the three stages of Lewin's model for change.

Stress is usually only associated with negative change (dread).

The Rational-Empirical Approach is found in:

What is a target? Why are targets important to a change initiative?

According to Lewin's Change Process model _________ is a transition from the present state to the desired state.

The _____ suggests that conflict is inevitable and natural and can be positive or negative depending on how it is handled.

What are the typical approaches to managing conflict and under what conditions might one choose each of them?

People, Structure, Technology, and Task are elements of:

___________ is the process of adapting to change and determines our ability to handle current and future change.

In Kubler-Ross's Model, _____ is when the person will come to grips with the change.

What is the forcing approach to dealing with conflict? When is it most useful? When is it not appropriate?

The premise of the environmental-adaptive approach is that although people avoid disruption and loss, they can still adapt to change.

Denial, Anger, and Bargaining are among the stages of

The Normative-reeducation strategy focuses on reeducating the work force, one person at a time until the entire organization is aligned.

The first step in the Change Management Plan is to _____, and entails defining the players and stakeholders involved in the change, their roles, and how they will interact with each other.

What is the avoidance approach to dealing with conflict? When is it most useful? When is it not appropriate?

The _____ is based upon the idea that people will follow predictable patterns of behavior and that people will follow their own self interests.

The approach that is based on the premise that although people avoid disruption and loss, they can still adapt to change is the:

The Nature of Information Technology Projects

Project Methodologies and Processes

Measurable Organizational Value and the Business Case

Project Planning: the Project Infrastructure

Project Planning: Scope and the Work Breakdown Structure

The Work Breakdown Structure and Project Estimation

Managing Project Risk

Managing Project Stakeholders and Communication

Managing Project Quality

Leading the Project Team

Project Completion

Filters