Question 1

Describe the rational-empirical approach to change.What things would a change management plan address under this approach?

Accepted Answer

The rational-empirical approach to chang

Question 2

The approach that takes the basic view that people are social beings and the that behavior can be changed by changing the groups core values, beliefs, and relationships.

Accepted Answer

A)  Rational-Empirical Approach 
B)  Normative-Reeducation Approach 
C)  Power-Coercive Approach 
D)  Environmental-Adaptive Approach 
E)  Empirical-Scientific Approach 
A)  Rational-Empirical Approach 
B)  Normative-Reeducation Approach 
C)  Power-Coercive Approach 
D)  Environmental-Adaptive Approach 
E)  Empirical-Scientific Approach

Question 3

In Kubler-Ross's Model, _____ is the first stage characterized by shock and denial.

Accepted Answer

A)  Denial 
B)  Anger 
C)  Bargaining 
D)  Depression 
E)  Acceptance 
A)  Denial 
B)  Anger 
C)  Bargaining 
D)  Depression 
E)  Acceptance

Question 4

When there is no common ground and you are sure you are right and when time is of the essence, one would probably take the _________ approach for managing conflict.

Accepted Answer

A)  Avoidance 
B)  Accommodation 
C)  Forcing 
D)  Compromise 
E)  Collaboration 
A)  Avoidance 
B)  Accommodation 
C)  Forcing 
D)  Compromise 
E)  Collaboration

Question 5

Briefly describe the four areas that form the framework for developing a change management plan.

Accepted Answer

The four areas that form the framework f

Question 6

Resistance should be anticipated from the beginning of the project and in fact there may be valid reasons for the resistance.

Accepted Answer

A) True 
 B)False

Question 7

The _____ is based upon the idea that people are social beings and that human behavior can be changed by changing the social norms of the group and can be very difficult and time-consuming.

Accepted Answer

A)  Rational-Empirical Approach 
B)  Normative-Reeducation Approach 
C)  Power-Coercive Approach 
D)  Environmental-Adaptive Approach 
E)  Normative-Adaptive Approach 
A)  Rational-Empirical Approach 
B)  Normative-Reeducation Approach 
C)  Power-Coercive Approach 
D)  Environmental-Adaptive Approach 
E)  Normative-Adaptive Approach

Question 8

How do Elizabeth Kübler-Ross' grieving stages relate to the emotional turmoil that can be brought about by change?

Accepted Answer

Elizabeth Kübler-Ross' grieving stages,

Question 9

_____ involves confronting and attempting to resovle the problem by incorporating different ideas, viewpoints, and perspectives.

Accepted Answer

A)  Avoidance 
B)  Accommodation 
C)  Forcing 
D)  Compromise 
E)  Collaboration 
A)  Avoidance 
B)  Accommodation 
C)  Forcing 
D)  Compromise 
E)  Collaboration

Question 10

Describe the interactionist view of conflict.

Accepted Answer

Today, the interactionist view holds tha

Question 11

When using _____, a person uses his or her dominant authority to resolve the conflict.

Accepted Answer

A)  Avoidance 
B)  Accommodation 
C)  Forcing 
D)  Compromise 
E)  Collaboration 
A)  Avoidance 
B)  Accommodation 
C)  Forcing 
D)  Compromise 
E)  Collaboration

Question 12

Describe the environmental-adaptive approach to change.What things would a change management plan address under this approach?

Accepted Answer

The premise of the environmental-adaptiv

Question 13

_____ requires a willingness to engage in good-faith problem-solving that facilitates open and honest communication.

Accepted Answer

A)  Avoidance 
B)  Accommodation 
C)  Forcing 
D)  Compromise 
E)  Collaboration 
A)  Avoidance 
B)  Accommodation 
C)  Forcing 
D)  Compromise 
E)  Collaboration

Question 14

According to Lewin's Force Field Analysis, the transition state is marked by a loss of equilibrium which lasts until the individual or organization moves to the desired state.

Accepted Answer

A) True 
 B)False

Question 15

According to the Interactionist View of conflict, conflict is both necessary and beneficial.

Accepted Answer

A) True 
 B)False

Question 16

Describe the power-coercive approach to change.What things would a change management plan address under this approach?

Accepted Answer

The power-coercive approach to change ma

Question 17

What is a change sponsor? What is the difference between an initiating sponsor and a sustaining sponsor?

Accepted Answer

The sponsor can be an individual or grou

Question 18

What is the compromise approach to dealing with conflict? When is it most useful? When is it not appropriate?

Accepted Answer

Compromise includes aspects of both forc

Question 19

What is the Environmental-Adaptive strategy for change and what conditions might make it a good strategy to adopt?

Accepted Answer

The Environmental-Adaptive strategy for

Question 20

The use of threats and rewards in the power-coercive approach to change becomes riskier as individuals become more dependent on the organization.

Accepted Answer

A) True 
 B)False

Describe the rational-empirical approach to change.What things would a change management plan address under this approach?

The approach that takes the basic view that people are social beings and the that behavior can be changed by changing the groups core values, beliefs, and relationships.

In Kubler-Ross's Model, _____ is the first stage characterized by shock and denial.

When there is no common ground and you are sure you are right and when time is of the essence, one would probably take the _________ approach for managing conflict.

Briefly describe the four areas that form the framework for developing a change management plan.

Resistance should be anticipated from the beginning of the project and in fact there may be valid reasons for the resistance.

The _____ is based upon the idea that people are social beings and that human behavior can be changed by changing the social norms of the group and can be very difficult and time-consuming.

How do Elizabeth Kübler-Ross' grieving stages relate to the emotional turmoil that can be brought about by change?

_____ involves confronting and attempting to resovle the problem by incorporating different ideas, viewpoints, and perspectives.

Describe the interactionist view of conflict.

When using _____, a person uses his or her dominant authority to resolve the conflict.

Describe the environmental-adaptive approach to change.What things would a change management plan address under this approach?

_____ requires a willingness to engage in good-faith problem-solving that facilitates open and honest communication.

According to Lewin's Force Field Analysis, the transition state is marked by a loss of equilibrium which lasts until the individual or organization moves to the desired state.

According to the Interactionist View of conflict, conflict is both necessary and beneficial.

Describe the power-coercive approach to change.What things would a change management plan address under this approach?

What is a change sponsor? What is the difference between an initiating sponsor and a sustaining sponsor?

What is the compromise approach to dealing with conflict? When is it most useful? When is it not appropriate?

What is the Environmental-Adaptive strategy for change and what conditions might make it a good strategy to adopt?

The use of threats and rewards in the power-coercive approach to change becomes riskier as individuals become more dependent on the organization.

The Nature of Information Technology Projects

Project Methodologies and Processes

Measurable Organizational Value and the Business Case

Project Planning: the Project Infrastructure

Project Planning: Scope and the Work Breakdown Structure

The Work Breakdown Structure and Project Estimation

Managing Project Risk

Managing Project Stakeholders and Communication

Managing Project Quality

Leading the Project Team

Project Completion

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Exam 11: Managing Organizational Change, Resistance, and Conflict

Describe the rational-empirical approach to change.What things would a change management plan address under this approach?

The approach that takes the basic view that people are social beings and the that behavior can be changed by changing the groups core values, beliefs, and relationships.

In Kubler-Ross's Model, _____ is the first stage characterized by shock and denial.

When there is no common ground and you are sure you are right and when time is of the essence, one would probably take the _________ approach for managing conflict.

Briefly describe the four areas that form the framework for developing a change management plan.

Resistance should be anticipated from the beginning of the project and in fact there may be valid reasons for the resistance.

The _____ is based upon the idea that people are social beings and that human behavior can be changed by changing the social norms of the group and can be very difficult and time-consuming.

How do Elizabeth Kübler-Ross' grieving stages relate to the emotional turmoil that can be brought about by change?

_____ involves confronting and attempting to resovle the problem by incorporating different ideas, viewpoints, and perspectives.

Describe the interactionist view of conflict.

When using _____, a person uses his or her dominant authority to resolve the conflict.

Describe the environmental-adaptive approach to change.What things would a change management plan address under this approach?

_____ requires a willingness to engage in good-faith problem-solving that facilitates open and honest communication.

According to Lewin's Force Field Analysis, the transition state is marked by a loss of equilibrium which lasts until the individual or organization moves to the desired state.

According to the Interactionist View of conflict, conflict is both necessary and beneficial.

Describe the power-coercive approach to change.What things would a change management plan address under this approach?

What is a change sponsor? What is the difference between an initiating sponsor and a sustaining sponsor?

What is the compromise approach to dealing with conflict? When is it most useful? When is it not appropriate?

What is the Environmental-Adaptive strategy for change and what conditions might make it a good strategy to adopt?

The use of threats and rewards in the power-coercive approach to change becomes riskier as individuals become more dependent on the organization.

The Nature of Information Technology Projects

Project Methodologies and Processes

Measurable Organizational Value and the Business Case

Project Planning: the Project Infrastructure

Project Planning: Scope and the Work Breakdown Structure

The Work Breakdown Structure and Project Estimation

Managing Project Risk

Managing Project Stakeholders and Communication

Managing Project Quality

Leading the Project Team

Project Completion

Filters