Question 1

According to Lewin's Change Process model _________ is making the desired state the new status quo.

Accepted Answer

A)  Driving Forces 
B)  Resisting Forces 
C)  Freezing 
D)  Unfreezing 
E)  Refreezing 
A)  Driving Forces 
B)  Resisting Forces 
C)  Freezing 
D)  Unfreezing 
E)  Refreezing

Question 2

Transforming the organization so it is aligned with the execution of the chosen corporate business strategy is _____.

Accepted Answer

A)  Change Management 
B)  Business Alignment 
C)  Strategy Alignment 
D)  Transition Management 
E)  Transformation Analysis 
A)  Change Management 
B)  Business Alignment 
C)  Strategy Alignment 
D)  Transition Management 
E)  Transformation Analysis

Question 3

A change management plan based on the _____________ should provide each individual with the purpose, a picture, and a part to play.

Accepted Answer

A)  Rational-Empirical Approach 
B)  Normative-Reeducation Approach 
C)  Power-Coercive Approach 
D)  Environmental-Adaptive Approach 
E)  Empirical-Scientific Approach 
A)  Rational-Empirical Approach 
B)  Normative-Reeducation Approach 
C)  Power-Coercive Approach 
D)  Environmental-Adaptive Approach 
E)  Empirical-Scientific Approach

Question 4

The view that conflict is negative and should be avoided is a part of:

Accepted Answer

A)  Polarity Management View of Conflict 
B)  Contemporary View of Conflict 
C)  Change Resistance View of Conflict 
D)  Traditional View of Conflic 
E)  Interactionist View of Conflict 
A)  Polarity Management View of Conflict 
B)  Contemporary View of Conflict 
C)  Change Resistance View of Conflict 
D)  Traditional View of Conflic 
E)  Interactionist View of Conflict

Question 5

What are assimilation and a change threshold?How are these ideas related?

Accepted Answer

Assimilation and change threshold are co

Question 6

In Kubler-Ross's Model, _____ is the second stage where the person blames whoever is responsible for the change.

Accepted Answer

A)  Denial 
B)  Anger 
C)  Bargaining 
D)  Depression 
E)  Acceptance 
A)  Denial 
B)  Anger 
C)  Bargaining 
D)  Depression 
E)  Acceptance

Question 7

The _____ attempts to gain compliance through the exercise of power, authority, rewards, or threat of punishment.

Accepted Answer

A)  Rational-Empirical Approach 
B)  Normative-Reeducation Approach 
C)  Power-Coercive Approach 
D)  Environmental-Adaptive Approach 
E)  Normative-Adaptive Approach 
A)  Rational-Empirical Approach 
B)  Normative-Reeducation Approach 
C)  Power-Coercive Approach 
D)  Environmental-Adaptive Approach 
E)  Normative-Adaptive Approach

Question 8

According to Leavitt's Model of Organizational Change, changing the work performed would be an example of a change in _____.

Accepted Answer

A)  technology 
B)  people 
C)  task 
D)  structure 
E)  content 
A)  technology 
B)  people 
C)  task 
D)  structure 
E)  content

Question 9

In Kubler-Ross's Model, _____ is when the person experiences an overwhelming sense of loss in the status quo.

Accepted Answer

A)  Denial 
B)  Anger 
C)  Bargaining 
D)  Depression 
E)  Acceptance 
A)  Denial 
B)  Anger 
C)  Bargaining 
D)  Depression 
E)  Acceptance

Question 10

According to Leavitt's Model of Organizational Change, changing from informal authority to a formal chain of command would be an example of a change in _____.

Accepted Answer

A)  technology 
B)  people 
C)  task 
D)  structure 
E)  content 
A)  technology 
B)  people 
C)  task 
D)  structure 
E)  content

Question 11

People seldom resist change once they understand that the change will benefit them.

Accepted Answer

A) True 
 B)False

Question 12

Describe Lewin's Force Field Analysis in terms of forces, states, and the alteration of state stability.

Accepted Answer

Lewin's Force Field Analysis is a framew

Question 13

The Rational-Empirical strategy for change rests on the idea that because most people are rational, they will accept change that will benefit the overall organization.

Accepted Answer

A) True 
 B)False

Question 14

The fourth step in the Change Management Plan is to _____, where experiences are documented and shared to identify best practices for future projects.

Accepted Answer

A)  assess willingness, readiness, and ability to change 
B)  develop of adopt a strategy for change 
C)  implement the change management plan and track progress 
D)  evaluate experiences and develop lessons learned 
E)  define, develop and deploy the infrastructure 
A)  assess willingness, readiness, and ability to change 
B)  develop of adopt a strategy for change 
C)  implement the change management plan and track progress 
D)  evaluate experiences and develop lessons learned 
E)  define, develop and deploy the infrastructure

Question 15

The view that positive conflict should be encouraged would be posited by one who adheres to which of the following:

Accepted Answer

A)  Polarity Management View of Conflict 
B)  Contemporary View of Conflict 
C)  Change Resistance View of Conflict 
D)  Traditional View of Conflic 
E)  Interactionist View of Conflict 
A)  Polarity Management View of Conflict 
B)  Contemporary View of Conflict 
C)  Change Resistance View of Conflict 
D)  Traditional View of Conflic 
E)  Interactionist View of Conflict

Question 16

A useful approach to managing conflict when trying to reach an overall goal when the goal is more important that the personal interests of the parties involved is:

Accepted Answer

A)  Avoidance 
B)  Accommodation 
C)  Forcing 
D)  Compromise 
E)  Collaboration 
A)  Avoidance 
B)  Accommodation 
C)  Forcing 
D)  Compromise 
E)  Collaboration

Question 17

The third step in the Change Management Plan is to _____, where milestones are identified and monitored using various tools such as the Gantt Chart and PERT Chart.

Accepted Answer

A)  assess willingness, readiness, and ability to change 
B)  develop of adopt a strategy for change 
C)  implement the change management plan and track progress 
D)  evaluate experiences and develop lessons learned 
E)  define, develop and deploy the infrastructure 
A)  assess willingness, readiness, and ability to change 
B)  develop of adopt a strategy for change 
C)  implement the change management plan and track progress 
D)  evaluate experiences and develop lessons learned 
E)  define, develop and deploy the infrastructure

Question 18

In order to be an effective sponsor of a project, one must posses not only willingness, but also the power, in terms of authority and making resources available, to support the project.

Accepted Answer

A) True 
 B)False

Question 19

According to Leavitt's Model of Organizational Change, new roles and responsibilities would be an example of a change in _____.

Accepted Answer

A)  technology 
B)  people 
C)  task 
D)  structure 
E)  content 
A)  technology 
B)  people 
C)  task 
D)  structure 
E)  content

Question 20

Driving forces, resisting forces, and states of equilibrium are associated with:

Accepted Answer

A)  Kubler-Ross's Model 
B)  Lewin's Change Process Model 
C)  Leavitt's Model of Organizational Change 
D)  Conner's Role Model 
E)  Davidson's Change Management Model 
A)  Kubler-Ross's Model 
B)  Lewin's Change Process Model 
C)  Leavitt's Model of Organizational Change 
D)  Conner's Role Model 
E)  Davidson's Change Management Model

According to Lewin's Change Process model _________ is making the desired state the new status quo.

Transforming the organization so it is aligned with the execution of the chosen corporate business strategy is _____.

A change management plan based on the _____________ should provide each individual with the purpose, a picture, and a part to play.

The view that conflict is negative and should be avoided is a part of:

What are assimilation and a change threshold?How are these ideas related?

In Kubler-Ross's Model, _____ is the second stage where the person blames whoever is responsible for the change.

The _____ attempts to gain compliance through the exercise of power, authority, rewards, or threat of punishment.

According to Leavitt's Model of Organizational Change, changing the work performed would be an example of a change in _____.

In Kubler-Ross's Model, _____ is when the person experiences an overwhelming sense of loss in the status quo.

According to Leavitt's Model of Organizational Change, changing from informal authority to a formal chain of command would be an example of a change in _____.

People seldom resist change once they understand that the change will benefit them.

Describe Lewin's Force Field Analysis in terms of forces, states, and the alteration of state stability.

The Rational-Empirical strategy for change rests on the idea that because most people are rational, they will accept change that will benefit the overall organization.

The fourth step in the Change Management Plan is to _____, where experiences are documented and shared to identify best practices for future projects.

The view that positive conflict should be encouraged would be posited by one who adheres to which of the following:

A useful approach to managing conflict when trying to reach an overall goal when the goal is more important that the personal interests of the parties involved is:

The third step in the Change Management Plan is to _____, where milestones are identified and monitored using various tools such as the Gantt Chart and PERT Chart.

In order to be an effective sponsor of a project, one must posses not only willingness, but also the power, in terms of authority and making resources available, to support the project.

According to Leavitt's Model of Organizational Change, new roles and responsibilities would be an example of a change in _____.

Driving forces, resisting forces, and states of equilibrium are associated with:

The Nature of Information Technology Projects

Project Methodologies and Processes

Measurable Organizational Value and the Business Case

Project Planning: the Project Infrastructure

Project Planning: Scope and the Work Breakdown Structure

The Work Breakdown Structure and Project Estimation

Managing Project Risk

Managing Project Stakeholders and Communication

Managing Project Quality

Leading the Project Team

Project Completion

Filters

Exam 11: Managing Organizational Change, Resistance, and Conflict

According to Lewin's Change Process model _________ is making the desired state the new status quo.

Transforming the organization so it is aligned with the execution of the chosen corporate business strategy is _____.

A change management plan based on the _____________ should provide each individual with the purpose, a picture, and a part to play.

The view that conflict is negative and should be avoided is a part of:

What are assimilation and a change threshold?How are these ideas related?

In Kubler-Ross's Model, _____ is the second stage where the person blames whoever is responsible for the change.

The _____ attempts to gain compliance through the exercise of power, authority, rewards, or threat of punishment.

According to Leavitt's Model of Organizational Change, changing the work performed would be an example of a change in _____.

In Kubler-Ross's Model, _____ is when the person experiences an overwhelming sense of loss in the status quo.

According to Leavitt's Model of Organizational Change, changing from informal authority to a formal chain of command would be an example of a change in _____.

People seldom resist change once they understand that the change will benefit them.

Describe Lewin's Force Field Analysis in terms of forces, states, and the alteration of state stability.

The Rational-Empirical strategy for change rests on the idea that because most people are rational, they will accept change that will benefit the overall organization.

The fourth step in the Change Management Plan is to _____, where experiences are documented and shared to identify best practices for future projects.

The view that positive conflict should be encouraged would be posited by one who adheres to which of the following:

A useful approach to managing conflict when trying to reach an overall goal when the goal is more important that the personal interests of the parties involved is:

The third step in the Change Management Plan is to _____, where milestones are identified and monitored using various tools such as the Gantt Chart and PERT Chart.

In order to be an effective sponsor of a project, one must posses not only willingness, but also the power, in terms of authority and making resources available, to support the project.

According to Leavitt's Model of Organizational Change, new roles and responsibilities would be an example of a change in _____.

Driving forces, resisting forces, and states of equilibrium are associated with:

The Nature of Information Technology Projects

Project Methodologies and Processes

Measurable Organizational Value and the Business Case

Project Planning: the Project Infrastructure

Project Planning: Scope and the Work Breakdown Structure

The Work Breakdown Structure and Project Estimation

Managing Project Risk

Managing Project Stakeholders and Communication

Managing Project Quality

Leading the Project Team

Project Completion

Filters