Exam 11: Managing Organizational Change, Resistance, and Conflict

Encountering too many changes that push a person past their _____ may cause them to become stressed out or exhibit dysfunctional behaviors.

According to Lewin's Force Field Analysis, driving forces are those forces that act as barriers and drive people away from desired end states.

Experience shows that it is easier to gain compliance for a new system than acceptance.

The view that conflict is an important and necessary ingredient for performance is the

Using Leavitt's model, provide an example of how an electronic commerce application would affect the organization's people, technology, task, and structure.

_____ focuses on retreating, withdrawing or ignoring the conflict.

The second step in the Change Management Plan is to _____, when determination is made of the process to follow in implementing the change.

According to Leavitt's model of organizational change, changes in one organizational component (people, structure, task, or technology) can impact the other three components.

The view that embraces conflict because teams can become stagnant and complacent if too harmonious or tranquil is the

What is the accommodation approach to dealing with conflict? When is it most useful? When is it not appropriate?

Applying Kübler-Ross' model on grieving suggests that individuals have to ultimately like or embrace change in order to reach the acceptance stage.

Describe the traditional view of conflict.