Exam 7: Making Better Decisions

A decision based on extensive information gathering, careful analysis, and generation of alternatives is called:

The evaluation method in which a proposal and a conflicting counterproposal are given equal consideration is called a(n) ___________________________.

Knowing the causes of a situation is different than understanding the variety of alternatives available to change behavior.

Overestimating one's ability to control events and activities is known as illusion of control.

Gathering and analyzing feedback and results is the last step in the decision-making process.

What is the last step in the seven-step decision-making process?

Why can success become a systemic problem?

Frequently occurring patterns that are deemed predictable are referred to as:

Explain the concept of bounded rationality.

According to the chapter, what is one of the possible reasons for the 1987 NASA disaster?

The decision that is the best possible option given all the needed information is known as a(n):

Which of the following is NOT a factor that determines a situation's level of certainty?

The acronym RevPAR, used in the hotel industry, stands for ____________________________.

Decisions that are based on reason and/or intuition in response to a unique situation that requires a tailored decision are known as:

Group brainstorming is beneficial when a problem is:

Managers must establish clear feedback criteria, gather feedback on an infrequent basis, measure the results, assess gaps in unexpected outcomes, and determine next actions.

In a rapidly changing business environment, more businesses are implementing _______________ management philosophies for decision making.

Diagram the seven-step decision-making process presented in the text.

Which is a system behavior indicative of growth coupled with an unintended consequence in another part of the system?

Saying that "this has never worked in the past, it won't work in the future," is an example of: