Question 1

Which pattern of behavior is shown when a manager applies a short-term fix that results in long-term, unintended consequences?

Accepted Answer

A) Groupthink 
B) Reinforcing engine 
C) Balancing correction 
D) Satisficing 
A) Groupthink 
B) Reinforcing engine 
C) Balancing correction 
D) Satisficing

Question 2

Systemic-based analyses are done before policy-based analyses.

Accepted Answer

A) True 
 B)False

Question 3

_________ is when information about the situation, goals, or criteria is incomplete or can be interpreted in many ways.

Accepted Answer

A) Bounded rationality 
B) Risk 
C) Uncertainty 
D) Ambiguity 
A) Bounded rationality 
B) Risk 
C) Uncertainty 
D) Ambiguity

Question 4

The two primary patterns of behavior that create problems in organizations are _____________________________ and ____________________________.

Accepted Answer

reinforcin

Question 5

Another name for the "Drifting Goals" system archetype is the:

Accepted Answer

A) Boiling Point 
B) Boiled Frog Syndrome 
C) Tipping Point 
D) Steaming Toad Syndrome 
A) Boiling Point 
B) Boiled Frog Syndrome 
C) Tipping Point 
D) Steaming Toad Syndrome

Question 6

When a decision is made based on beliefs or assumptions despite evidence to the contrary, it is known as a(n):

Accepted Answer

A) Intuitive decision 
B) Prior-hypothesis bias 
C) Reasoned judgment 
D) Programmed decision 
A) Intuitive decision 
B) Prior-hypothesis bias 
C) Reasoned judgment 
D) Programmed decision

Question 7

Which of the following is NOT TRUE of the classical decision-making model?

Accepted Answer

A) Leads to an optimal decision 
B) Considers limitations in information availability, time, and individual cognitive processing 
C) Presumes that managers can make a reasoned judgment 
D) A normative model 
E) All of the above are true 
A) Leads to an optimal decision 
B) Considers limitations in information availability, time, and individual cognitive processing 
C) Presumes that managers can make a reasoned judgment 
D) A normative model 
E) All of the above are true

Question 8

Analysis paralysis a potential negative outcome for managers using the administrative model.

Accepted Answer

A) True 
 B)False

Question 9

_________________________ is often used to describe people who don't react quickly enough or are unaware of the changes going on around them.

Accepted Answer

Boiled Fro

Question 10

Which of the following is a way managers effectively understand problems?

Accepted Answer

A) Observe undesirable symptoms 
B) Qualify the systemic problem based on causes and effects 
C) Identify root problems with controllable behaviors that can be readily addressed 
D) All of the above 
A) Observe undesirable symptoms 
B) Qualify the systemic problem based on causes and effects 
C) Identify root problems with controllable behaviors that can be readily addressed 
D) All of the above

Question 11

If a hotel has 100 rooms available every night of the year and their total yearly revenue is $5,292,500, what is the hotel's RevPAR?

Accepted Answer

A) $100 
B) $145 
C) $36,500 
D) $52,925 
A) $100 
B) $145 
C) $36,500 
D) $52,925

Question 12

Evaluating alternatives is the third step in the decision-making process.

Accepted Answer

A) True 
 B)False

Question 13

Explain the concept of groupthink using the Space Shuttle Challenger disaster as an illustrative example.

Accepted Answer

Groupthink - A usually unconsciou

Question 14

Bounded rationality is rational decision-making that is limited by time, cognitive abilities, and available information.

Accepted Answer

A) True 
 B)False

Question 15

The three kinds of decision making outlined in the text are __________, _____________, and ___________.

Accepted Answer

intuitive,

Question 16

The process that balances time, information, and the team's ability to consider and implement alternatives is known as:

Accepted Answer

A) Optimizing 
B) Satisficing 
C) Rationalizing 
D) Intuition 
A) Optimizing 
B) Satisficing 
C) Rationalizing 
D) Intuition

Question 17

Who suggested that the assumption that you can isolate "a closed system" from the rest of the world was a faulty theory?

Accepted Answer

A) Herbert Simon 
B) Robert Adler 
C) David Makarsky 
D) Herb Cork 
A) Herbert Simon 
B) Robert Adler 
C) David Makarsky 
D) Herb Cork

Question 18

Decisions are events, not processes.

Accepted Answer

A) True 
 B)False

Question 19

Which of the following is NOT one of the three kinds of decision making outlined in the text?

Accepted Answer

A) Satisficing 
B) Optimum 
C) Intuitive 
D) Conventional 
A) Satisficing 
B) Optimum 
C) Intuitive 
D) Conventional

Question 20

Decisions that are based on feelings, previous experience, and existing knowledge are called:

Accepted Answer

A) Rational 
B) Satisficing 
C) Optimum 
D) Intuitive 
A) Rational 
B) Satisficing 
C) Optimum 
D) Intuitive

Which pattern of behavior is shown when a manager applies a short-term fix that results in long-term, unintended consequences?

Systemic-based analyses are done before policy-based analyses.

_________ is when information about the situation, goals, or criteria is incomplete or can be interpreted in many ways.

The two primary patterns of behavior that create problems in organizations are _ and .

Another name for the "Drifting Goals" system archetype is the:

When a decision is made based on beliefs or assumptions despite evidence to the contrary, it is known as a(n):

Which of the following is NOT TRUE of the classical decision-making model?

Analysis paralysis a potential negative outcome for managers using the administrative model.

_________________________ is often used to describe people who don't react quickly enough or are unaware of the changes going on around them.

Which of the following is a way managers effectively understand problems?

If a hotel has 100 rooms available every night of the year and their total yearly revenue is $5,292,500, what is the hotel's RevPAR?

Evaluating alternatives is the third step in the decision-making process.

Explain the concept of groupthink using the Space Shuttle Challenger disaster as an illustrative example.

Bounded rationality is rational decision-making that is limited by time, cognitive abilities, and available information.

The three kinds of decision making outlined in the text are ____, _, and _____.

The process that balances time, information, and the team's ability to consider and implement alternatives is known as:

Who suggested that the assumption that you can isolate "a closed system" from the rest of the world was a faulty theory?

Decisions are events, not processes.

Which of the following is NOT one of the three kinds of decision making outlined in the text?

Decisions that are based on feelings, previous experience, and existing knowledge are called:

Management in the 21st Century

The Evolution of Management

Critical Thinking for Managers

Organizations and Change Management

Diversity in a Global Economy

Ethics and Social Responsibility

Setting Goals

Designing Strategies

Structuring Organizations

The Human Side of Management

Managing Team Performance

Managing As Leaders

Understanding Individual Behavior

Communicating and Motivating Others

Information and Operations

Performance Development

Entrepreneurship and Innovation

Filters

Exam 7: Making Better Decisions

Which pattern of behavior is shown when a manager applies a short-term fix that results in long-term, unintended consequences?

Systemic-based analyses are done before policy-based analyses.

_________ is when information about the situation, goals, or criteria is incomplete or can be interpreted in many ways.

The two primary patterns of behavior that create problems in organizations are _____________________________ and ____________________________.

Another name for the "Drifting Goals" system archetype is the:

When a decision is made based on beliefs or assumptions despite evidence to the contrary, it is known as a(n):

Which of the following is NOT TRUE of the classical decision-making model?

Analysis paralysis a potential negative outcome for managers using the administrative model.

_________________________ is often used to describe people who don't react quickly enough or are unaware of the changes going on around them.

Which of the following is a way managers effectively understand problems?

If a hotel has 100 rooms available every night of the year and their total yearly revenue is $5,292,500, what is the hotel's RevPAR?

Evaluating alternatives is the third step in the decision-making process.

Explain the concept of groupthink using the Space Shuttle Challenger disaster as an illustrative example.

Bounded rationality is rational decision-making that is limited by time, cognitive abilities, and available information.

The three kinds of decision making outlined in the text are __________, _____________, and ___________.

The process that balances time, information, and the team's ability to consider and implement alternatives is known as:

Who suggested that the assumption that you can isolate "a closed system" from the rest of the world was a faulty theory?

Decisions are events, not processes.

Which of the following is NOT one of the three kinds of decision making outlined in the text?

Decisions that are based on feelings, previous experience, and existing knowledge are called:

Management in the 21st Century

The Evolution of Management

Critical Thinking for Managers

Organizations and Change Management

Diversity in a Global Economy

Ethics and Social Responsibility

Setting Goals

Designing Strategies

Structuring Organizations

The Human Side of Management

Managing Team Performance

Managing As Leaders

Understanding Individual Behavior

Communicating and Motivating Others

Information and Operations

Performance Development

Entrepreneurship and Innovation

Filters

The two primary patterns of behavior that create problems in organizations are _ and .

The three kinds of decision making outlined in the text are ____, _, and _____.