Exam 17: Performance Development

The ideas of William E.Deming and Joseph Juran stating that with continuous improvement, organizations would be able to improve their processes, methods, services, and/or products formed the basis of ___________________.

When an organization engages in incremental adaptation based on real-time feedback (in contrast to traditional predict-and-control methods) to push toward better engagement and overall productivity it is known as:

When manufacturing happens through an electronic device that does not need continual operations support it is known as _____________.

Matching -Lean manufacturing

A supply chain is a network of interconnected businesses that are strategically aligned to provide product and service packages.

Which of the following is NOT a component of the virtuous cycle for continuous improvement according to the text?

Matching -Dynamic steering

The processes and systems built to assist in the daily activities of production are known as:

A facility's _________ is the design of space that specifies the workflow.

A facility is a machinery station located within a manufacturing operation.

When Toyota and other manufacturers successfully applied __________, other non-manufacturing companies followed suit.

Matching -Location

Managers employ _____________ to learn about how their competition carries out similar processes and activities.

The ___________ award is presented by the president of the United States at a ceremony held in Washington, D.C.

Product-service mix is the combination of the number of products provided versus the services delivered.

IS0 9000:2000 and ISO 14000 are both standards from the International Organization for Standardization (ISO).

What is the name of the annual award that recognizes performance excellence in U.S.companies and nonprofit organizations?

A __________ layout means that desks and machines are grouped together so that employees carrying out similar roles sit together and are often cross-trained to run every machine in the area, a layout fairly typical within manufacturing companies.

The items and quantity in stock typically held in a warehouse or one designated area is referred to as:

In their book First, Break All the Rules: What the World 's Greatest Managers Do Differently , Gallup consultants Marcus Buckingham and Curt Coffman highlight the importance of having a "best friend" at work so that employees feel satisfied with their working culture.